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IT Service Manager/SME -- SKYPE HIRE

(Confidential)

Job Description

Job Title: IT Service Manager/SME - PHONE/SKYPE HIRE
Location: Long Island (Melville) and Queens (LIC)
Job Type: Contract
Contact Info: Ella Blank -- eblank@execu-search.com  -- 201-786-2414

  • Our direct client is looking to perform an in-depth review of the Technology (Software and Hardware) used by specific departments/groups within the organization.
  • The person who is selected to perform this task will research and document the technology in use, connect department/groups with appropriate support process/team and solution. any technical gaps that may exist.
  • This activity will be performed in an organized and reportable fashion that enables stakeholder awareness, measures progress and proactively tracks & resolves issues.

Responsibilities:

  • Identify departmental requirements for technical support.
  • Identify solutions not supported or documented.
  • Requirement gathering and documentation.
  • Present findings which will include:
    • Criticality
    • SLA (Service Level Agreement)
    • OLA (Operating Level Agreement)
    • Support model
  • Conduct data gathering meetings with stakeholders

Job Requirements

Qualifications/Skills:

  • Service management
  • Hardware Technology and Management
  • Project Management skills
  • Familiar with Software and Applications
  • Analyzing information
  • Informing others
  • Problem solving
  • Communication and interpersonal skills
  • Certifications (ITIL, PMI, etc...) are a plus
Apply
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Job Snapshot

Location US-NY-Melville
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Other

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Terms & Conditions
Snapshot
(Confidential)
Company:
US-NY-Melville
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other
Store Type:

Job Description

Job Title: IT Service Manager/SME - PHONE/SKYPE HIRE
Location: Long Island (Melville) and Queens (LIC)
Job Type: Contract
Contact Info: Ella Blank -- eblank@execu-search.com  -- 201-786-2414

  • Our direct client is looking to perform an in-depth review of the Technology (Software and Hardware) used by specific departments/groups within the organization.
  • The person who is selected to perform this task will research and document the technology in use, connect department/groups with appropriate support process/team and solution. any technical gaps that may exist.
  • This activity will be performed in an organized and reportable fashion that enables stakeholder awareness, measures progress and proactively tracks & resolves issues.

Responsibilities:

  • Identify departmental requirements for technical support.
  • Identify solutions not supported or documented.
  • Requirement gathering and documentation.
  • Present findings which will include:
    • Criticality
    • SLA (Service Level Agreement)
    • OLA (Operating Level Agreement)
    • Support model
  • Conduct data gathering meetings with stakeholders

Job Requirements

Qualifications/Skills:

  • Service management
  • Hardware Technology and Management
  • Project Management skills
  • Familiar with Software and Applications
  • Analyzing information
  • Informing others
  • Problem solving
  • Communication and interpersonal skills
  • Certifications (ITIL, PMI, etc...) are a plus
IT Service Manager/SME -- SKYPE HIRE Apply now