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IT Site Support Technician

Job Description



Job Description

One of our top clients has an immediate need for a IT Site Support Technician. This professional will be responsible for providing operational support for a manufacturing and warehouse environment including all computing devices, peripherals, common applications, network, printers, and servers for one or more locations. Needs to be experienced in a desk side and site support role for 3+ years


Demonstrates high customer advocacy and can work well with colleagues at all levels of the organization



 

 


Job Requirements

• Manages all aspects of break/fix and service requests including assignment, ticket documentation, customer interaction, working with other teams, etc. to resolve within expected quality and SLOs/SLAs. 
• 5+ years experience with installing network devices and troubleshooting related issues with occasional support of more experienced team members or per documentation 
• 5+ years experience with implementing and supporting a variety of computing devices and peripherals used both in an office, manufacturing, and warehouse environment. 
• Experienced in Microsoft SCCM or similar tool to deploy computing device images and applications. Ability to provide basic documentation or individual training. 
• Full understanding of Change Management as it pertains to what constitutes a change in a site support operation. Demonstrated experience in creating change. 
• Provides assistance on projects with direction from the Project Lead or other technical experts. May be responsible for execution on small projects or leading technical portions of projects for sites they are directly responsible. 
• Experience leading a root cause investigation that impacts their area of responsibility, while following the Problem Management process. 
• 3+ years experience with troubleshooting local server related issues; file & print, application connection, security, etc., with occasional support of more experienced team members or per documentation 
• 5+ years experience with troubleshooting network printer issues with occasional support of more experienced team members or per documentation

Job Snapshot

Location US-WI-Little Chute
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Our business model is based on developing strong relationships with both our clients and our consultants. We take the time to learn our clients' business and understand their challenges and goals. Likewise, we get to know each of our consultants, their skills and experience, and the path they seek to grow their careers. Armed with knowledge and vision, IBS works with IT managers to identify just the right IT staffing or solutions-based consulting services that get the job done right the first time. By investing ourselves in the success of our clients and our consultants, we create outcomes that benefit both and build the foundation for long-term partnerships.

Contact Information

US-WI-Little Chute
Samantha Clements
513-984-2205 x. 104

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Snapshot
(Confidential)
Company:
US-WI-Little Chute
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description



Job Description

One of our top clients has an immediate need for a IT Site Support Technician. This professional will be responsible for providing operational support for a manufacturing and warehouse environment including all computing devices, peripherals, common applications, network, printers, and servers for one or more locations. Needs to be experienced in a desk side and site support role for 3+ years


Demonstrates high customer advocacy and can work well with colleagues at all levels of the organization



 

 


Job Requirements

• Manages all aspects of break/fix and service requests including assignment, ticket documentation, customer interaction, working with other teams, etc. to resolve within expected quality and SLOs/SLAs. 
• 5+ years experience with installing network devices and troubleshooting related issues with occasional support of more experienced team members or per documentation 
• 5+ years experience with implementing and supporting a variety of computing devices and peripherals used both in an office, manufacturing, and warehouse environment. 
• Experienced in Microsoft SCCM or similar tool to deploy computing device images and applications. Ability to provide basic documentation or individual training. 
• Full understanding of Change Management as it pertains to what constitutes a change in a site support operation. Demonstrated experience in creating change. 
• Provides assistance on projects with direction from the Project Lead or other technical experts. May be responsible for execution on small projects or leading technical portions of projects for sites they are directly responsible. 
• Experience leading a root cause investigation that impacts their area of responsibility, while following the Problem Management process. 
• 3+ years experience with troubleshooting local server related issues; file & print, application connection, security, etc., with occasional support of more experienced team members or per documentation 
• 5+ years experience with troubleshooting network printer issues with occasional support of more experienced team members or per documentation

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IT Site Support Technician Apply now