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IT Site Support Technician

(Confidential)

Job Description

Manages all aspects of break/fix and service requests assigned to their area of responsibility including assignment, ticket documentation, customer interaction, working with other teams, etc. to resolve within expected quality and SLOs/SLAs.


• 3+ years experience with installing network devices and troubleshooting related issues with occasional support of more experienced team members or per documentation


• 3+ years experience with implementing and supporting a variety of computing devices and peripherals used both in an office, manufacturing, and warehouse environment.


• Experienced in Microsoft SCCM or similar tool to deploy computing device images and applications. Ability to provide basic documentation or individual training.


• Full understanding of Change Management as it pertains to what constitutes a change in a site support operation. Demonstrated experience in creating change records correctly and in a timely manner.


• Provides assistance on projects with direction from the Project Lead or other technical experts. May be responsible for execution on small projects or leading technical portions of projects for sites they are directly responsible.


• Experience leading a root cause investigation that impacts their area of responsibility, while following the Problem Management process.


• 3+ years experience with troubleshooting local server related issues; file & print, application connection, security, etc., with occasional support of more experienced team members or per documentation


• 3+ years experience with troubleshooting network printer issues with occasional support of more experienced team members or per documentation


• Ability to communicate clearly and consistently, both in written or verbal form, with all levels. Can create basic training material, based on audience, in their area of responsibility.

Job Requirements

Qualifications/Skills/Experience: 


• Computer Science Bachelors degree preferred


• Microsoft – MCSA/MCSE – Windows 7/ 8, Server 2007/2012


• Experience supporting a manufacturing, warehouse, and corporate headquarter environment is a plus


• Experience with using other IT related tools; SCOM, Nagios, Netcool, Nedi, Active Role Server, etc. is a plus


• Experience using project management tools and methodology is a plus


• Certified for computing device and peripheral warranty process and repairs especially in Dell and HP equipment.


Other Job Requirements: 


• Candidate will support multiple locations and participate in project work; travel is required and could be both within the area they live and in another state. (estimated at 25%).


• Reliable team player with willingness to backfill co-workers and participate in technical project tasks


• Available outside normal business hours to handle escalations or project tasks as required. 

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Job Snapshot

Location US-AR-Hot Springs National Park
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical

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Terms & Conditions
Snapshot
(Confidential)
Company:
US-AR-Hot Springs National Park
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Manages all aspects of break/fix and service requests assigned to their area of responsibility including assignment, ticket documentation, customer interaction, working with other teams, etc. to resolve within expected quality and SLOs/SLAs.


• 3+ years experience with installing network devices and troubleshooting related issues with occasional support of more experienced team members or per documentation


• 3+ years experience with implementing and supporting a variety of computing devices and peripherals used both in an office, manufacturing, and warehouse environment.


• Experienced in Microsoft SCCM or similar tool to deploy computing device images and applications. Ability to provide basic documentation or individual training.


• Full understanding of Change Management as it pertains to what constitutes a change in a site support operation. Demonstrated experience in creating change records correctly and in a timely manner.


• Provides assistance on projects with direction from the Project Lead or other technical experts. May be responsible for execution on small projects or leading technical portions of projects for sites they are directly responsible.


• Experience leading a root cause investigation that impacts their area of responsibility, while following the Problem Management process.


• 3+ years experience with troubleshooting local server related issues; file & print, application connection, security, etc., with occasional support of more experienced team members or per documentation


• 3+ years experience with troubleshooting network printer issues with occasional support of more experienced team members or per documentation


• Ability to communicate clearly and consistently, both in written or verbal form, with all levels. Can create basic training material, based on audience, in their area of responsibility.

Job Requirements

Qualifications/Skills/Experience: 


• Computer Science Bachelors degree preferred


• Microsoft – MCSA/MCSE – Windows 7/ 8, Server 2007/2012


• Experience supporting a manufacturing, warehouse, and corporate headquarter environment is a plus


• Experience with using other IT related tools; SCOM, Nagios, Netcool, Nedi, Active Role Server, etc. is a plus


• Experience using project management tools and methodology is a plus


• Certified for computing device and peripheral warranty process and repairs especially in Dell and HP equipment.


Other Job Requirements: 


• Candidate will support multiple locations and participate in project work; travel is required and could be both within the area they live and in another state. (estimated at 25%).


• Reliable team player with willingness to backfill co-workers and participate in technical project tasks


• Available outside normal business hours to handle escalations or project tasks as required. 

IT Site Support Technician Apply now