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IT Site Support Technician

DivIHN Integration Inc

Job Description

DivIHN (pronounced Divine) is a nationally-recognized Business Technology Solutions and Staffing services provider headquartered in Chicago. Since our formation in 2002, we have been trusted by Fortune 500 organizations to help them locate and hire best-in-class talent through our Award-winning Professional Workforce Solutions program.  Check out our careers page to see all of our job openings: http://divihn.com/careers/find-a-job/ One of our BEST F500 customers has engaged us to help them hire a IT Site Support Technician II to be available to work out of their office in Hot springs, Arkansas; details can be found below. 3-6 Months Contract to hire Please apply or call one of us to learn more

One of our direct clients is looking for an IT Site Support Technician II to join their team at their Site Support Group site in Bakersfield, CA. Interested candidates can submit resumes to raji.somu at divihn dot com or call (847) 483 8945 with any questions.

This team member is responsible for providing operational support for a manufacturing and warehouse environment including all computing devices, peripherals, common applications, network, printers, and servers for one or more locations.

This is a position that is suited to someone that already has worked in a deskside and site support role for a number of years. This person must work well with all levels of the business both remotely and in person.

Essential Skills:

  • Manages all aspects of break/fix and service requests assigned to their area of responsibility including assignment, ticket documentation, customer interaction, working with other teams, etc. to resolve within expected quality and SLOs/SLAs.
  • 3 years experience with installing network devices and troubleshooting related issues with the occasional support of more experienced team members or per documentation
  • 3 years experience with implementing and supporting a variety of computing devices and peripherals used both in an office, manufacturing, and warehouse environment.
  • Experienced in Microsoft SCCM or similar tool to deploy computing device images and applications. Ability to provide basic documentation or individual training.
  • Full understanding of Change Management as it pertains to what constitutes a change in a site support operation. Demonstrated experience in creating change records correctly and in a timely manner.
  • Provides assistance on projects with direction from the Project Lead or other technical experts. May be responsible for execution on small projects or leading technical portions of projects for sites they are directly responsible.
  • Experience leading a root cause investigation that impacts their area of responsibility, while following the Problem Management process.
  • 3 years experience with troubleshooting local server related issues; file and print, application connection, security, etc., with the occasional support of more experienced team members or per documentation
  • 3 years experience with troubleshooting network printer issues with the occasional support of more experienced team members or per documentation
  • Ability to communicate clearly and consistently, both in written or verbal form, with all levels. Can create basic training material, based on the audience, in their area of responsibility.
  • Moderate understanding of common business processes and functions that leads to sound IT recommendations.
  • Demonstrated ability to work with people at all levels with patience, understanding, and professionalism. Builds trust with the customer base and IT. Clearly shows customer advocacy.
  • Demonstrated ability to work on a number of small assignments simultaneously through completion, from a variety of sources, i.e., project, Incidents, etc. Willing to do what is needed, in a professional manner, to get the job done.
  • Understanding of Active Directory and how AD ties into system security/permissions to troubleshoot cross-system issues.
  • Demonstrated ability to use monitoring tools to gain insight into the health of IT infrastructure and computing devices.
  • Certified for computing device and peripheral warranty process and repairs especially in Dell and HP equipment.

Qualifications/Skills/Experience:

  • Computer Science Bachelors degree preferred
  • Microsoft MCSA/MCSE Windows 7/ 8, Server 2007/2012
  • Experience supporting manufacturing, warehouse, and corporate headquarter environment is a plus
  • Experience with using other IT related tools; SCOM, Nagios, Netcool, Nedi, Active Role Server, etc. is a plus
  • Experience using project management tools and methodology is a plus
  • Certified for computing device and peripheral warranty process and repairs especially in Dell and HP equipment.

Other Job Requirements:

  • The candidate will support multiple locations and participate in project work; travel is required and could be both within the area they live and in another state. (estimated at 25%).
  • Reliable team player with a willingness to backfill co-workers and participate in technical project tasks
  • Available outside normal business hours to handle escalations or project tasks as required.
  • Adheres to all provided policies and processes.
  • Provide accurate accounting of all work performed in order to record this information in a timekeeping system.
  • This can be a very physical job, at times.
    • Person should be able to lift 50 lbs, as needed
    • Must be able to walk long distances within a location in a timely manner, as needed
    • Must be able to sit or stand, as needed, for periods of time
    • Must be able to stoop, kneel, or crouch, as needed
    • Ability to work in varying temperature ranges, on occasion.

About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

Job Requirements

Server 2007/2012, MCSA/MCSE, Windows 7/ 8
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Job Snapshot

Location US-AR-Hot Springs
Employment Type Contractor
Pay Type Hour
Pay Rate $38.00 - $45.00 /Hour
Store Type IT & Technical

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Snapshot
DivIHN Integration Inc
Company:
US-AR-Hot Springs
Location:
Contractor
Employment Type:
Hour
Pay Type:
$38.00 - $45.00 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description

DivIHN (pronounced Divine) is a nationally-recognized Business Technology Solutions and Staffing services provider headquartered in Chicago. Since our formation in 2002, we have been trusted by Fortune 500 organizations to help them locate and hire best-in-class talent through our Award-winning Professional Workforce Solutions program.  Check out our careers page to see all of our job openings: http://divihn.com/careers/find-a-job/ One of our BEST F500 customers has engaged us to help them hire a IT Site Support Technician II to be available to work out of their office in Hot springs, Arkansas; details can be found below. 3-6 Months Contract to hire Please apply or call one of us to learn more

One of our direct clients is looking for an IT Site Support Technician II to join their team at their Site Support Group site in Bakersfield, CA. Interested candidates can submit resumes to raji.somu at divihn dot com or call (847) 483 8945 with any questions.

This team member is responsible for providing operational support for a manufacturing and warehouse environment including all computing devices, peripherals, common applications, network, printers, and servers for one or more locations.

This is a position that is suited to someone that already has worked in a deskside and site support role for a number of years. This person must work well with all levels of the business both remotely and in person.

Essential Skills:

  • Manages all aspects of break/fix and service requests assigned to their area of responsibility including assignment, ticket documentation, customer interaction, working with other teams, etc. to resolve within expected quality and SLOs/SLAs.
  • 3 years experience with installing network devices and troubleshooting related issues with the occasional support of more experienced team members or per documentation
  • 3 years experience with implementing and supporting a variety of computing devices and peripherals used both in an office, manufacturing, and warehouse environment.
  • Experienced in Microsoft SCCM or similar tool to deploy computing device images and applications. Ability to provide basic documentation or individual training.
  • Full understanding of Change Management as it pertains to what constitutes a change in a site support operation. Demonstrated experience in creating change records correctly and in a timely manner.
  • Provides assistance on projects with direction from the Project Lead or other technical experts. May be responsible for execution on small projects or leading technical portions of projects for sites they are directly responsible.
  • Experience leading a root cause investigation that impacts their area of responsibility, while following the Problem Management process.
  • 3 years experience with troubleshooting local server related issues; file and print, application connection, security, etc., with the occasional support of more experienced team members or per documentation
  • 3 years experience with troubleshooting network printer issues with the occasional support of more experienced team members or per documentation
  • Ability to communicate clearly and consistently, both in written or verbal form, with all levels. Can create basic training material, based on the audience, in their area of responsibility.
  • Moderate understanding of common business processes and functions that leads to sound IT recommendations.
  • Demonstrated ability to work with people at all levels with patience, understanding, and professionalism. Builds trust with the customer base and IT. Clearly shows customer advocacy.
  • Demonstrated ability to work on a number of small assignments simultaneously through completion, from a variety of sources, i.e., project, Incidents, etc. Willing to do what is needed, in a professional manner, to get the job done.
  • Understanding of Active Directory and how AD ties into system security/permissions to troubleshoot cross-system issues.
  • Demonstrated ability to use monitoring tools to gain insight into the health of IT infrastructure and computing devices.
  • Certified for computing device and peripheral warranty process and repairs especially in Dell and HP equipment.

Qualifications/Skills/Experience:

  • Computer Science Bachelors degree preferred
  • Microsoft MCSA/MCSE Windows 7/ 8, Server 2007/2012
  • Experience supporting manufacturing, warehouse, and corporate headquarter environment is a plus
  • Experience with using other IT related tools; SCOM, Nagios, Netcool, Nedi, Active Role Server, etc. is a plus
  • Experience using project management tools and methodology is a plus
  • Certified for computing device and peripheral warranty process and repairs especially in Dell and HP equipment.

Other Job Requirements:

  • The candidate will support multiple locations and participate in project work; travel is required and could be both within the area they live and in another state. (estimated at 25%).
  • Reliable team player with a willingness to backfill co-workers and participate in technical project tasks
  • Available outside normal business hours to handle escalations or project tasks as required.
  • Adheres to all provided policies and processes.
  • Provide accurate accounting of all work performed in order to record this information in a timekeeping system.
  • This can be a very physical job, at times.
    • Person should be able to lift 50 lbs, as needed
    • Must be able to walk long distances within a location in a timely manner, as needed
    • Must be able to sit or stand, as needed, for periods of time
    • Must be able to stoop, kneel, or crouch, as needed
    • Ability to work in varying temperature ranges, on occasion.

About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

Job Requirements

Server 2007/2012, MCSA/MCSE, Windows 7/ 8
IT Site Support Technician Apply now