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IT Specialist

Job Description


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IT Specialist

Security Clearance Required: None
Location: Clearwater, FL
URL: www.epsilon-inc.com/careers

Position Summary: The role of the IT Specialist is to perform IT-related duties in an office environment assisting end users at multiple locations.

Position Responsibilities:
  • Analyzes and resolves network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.
  • Follows-through on projects and service calls throughout their lifecycle.
  • Installs and maintains networks, systems, field services, and/or telephony.
  • Installs and maintains the following products: Cisco, Security, Servers, Small Business Servers, AVG Managed Workplace, Desktop, TDM, Video Teleconferencing, and others.
  • Provide support via face-to-face contact, telephone, or email, where appropriate.
  • Implement solutions based upon client needs by ensuring that all hardware and software work properly; assemble hardware and install or delete software.
  • Troubleshoot client computer equipment, ensuring it runs correctly, and recover any lost or accidentally deleted data when possible.
  • Monitor systems and network to ensure proper management of information technology.
  • Meet customer needs and ensure customer satisfaction.
  • Follow through on ticket lifecycle and escalation.
  • Responsible for the creation and maintenance of documentation within the established knowledge base.
  • Handle escalated process and policy issues as needed
  • Escalate process and policy issues as needed.
  • Other work duties as assigned.

Essential Skills, Experience, and Certifications:
  • Associates Degree or higher in Computer Science or similar field of study, or equivalent years of experience.
  • 0+ years' experience in a similar position.
  • Must have the ability to obtain the following certifications for career development: CompTIA Network+ CE, CompTIA Security+ CE, CSA+, CCNA Security, GICSP, GSEC or SSCP
  • Technical knowledge of current network hardware, protocols and standards.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to communicate with customers over the phone in a pleasant and helpful manor in high stress situations
  • Application support experience.
  • Knowledge of applicable data privacy practices and laws.
  • Keen attention to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service and interpersonal skills.
  • Experience working in a team-oriented, collaborative environment.
  • Proficiency in Word, Excel, Outlook, database management

Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical Demands: While performing the duties of this job, this position requires the ability to sit for potentially long periods of time throughout the workday. Hearing sufficient to understand conversations, both in person and on the telephone. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components for potentially long periods of time without experiencing abnormal hand, wrist, or eye strain. Occasional inspection of cables in floors and ceilings. Lifting and transporting moderately heavy objects, such as computers and peripherals. Must be able to lift up to 50 pounds.
  • Work Environment: Includes a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards. Local, regional, and national travel may be required.

Benefits:
Medical, Dental and Vision
Paid Vacation/Sick Days
Paid Holidays
401(k) Retirement Plan
Life Insureance
Long and Short Term Disability

 View more Careers at EPSILON
URL: www.epsilon-inc.com/careers
Follow us on: LinkedIn | Twitter | google+

Job Requirements

 

Job Snapshot

Location US-FL-Clearwater
Employment Type Full-Time
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Epsilon, Inc.

Epsilon’s mission is to align technology with customer objectives by eliminating complexity, simplifying compliance, and by providing transparency in our approach. This gives our customers piece of mind, and provides the foundation of a trusting relationship. Over 60 businesses and 12 government agencies trust Epsilon to manage the Information Technology functions of their organization. We have supported customer locations in 12 states, four countries, and that number continues to grow. Epsilon’s primary office locations are Weaverville, NC and Washington, DC. Learn More

Contact Information

US-FL-Clearwater
Snapshot
Epsilon, Inc.
Company:
US-FL-Clearwater
Location:
Full-Time
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description


View more Careers at EPSILON
Follow us on: LinkedIn | Twitter | google+

IT Specialist

Security Clearance Required: None
Location: Clearwater, FL
URL: www.epsilon-inc.com/careers

Position Summary: The role of the IT Specialist is to perform IT-related duties in an office environment assisting end users at multiple locations.

Position Responsibilities:
  • Analyzes and resolves network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.
  • Follows-through on projects and service calls throughout their lifecycle.
  • Installs and maintains networks, systems, field services, and/or telephony.
  • Installs and maintains the following products: Cisco, Security, Servers, Small Business Servers, AVG Managed Workplace, Desktop, TDM, Video Teleconferencing, and others.
  • Provide support via face-to-face contact, telephone, or email, where appropriate.
  • Implement solutions based upon client needs by ensuring that all hardware and software work properly; assemble hardware and install or delete software.
  • Troubleshoot client computer equipment, ensuring it runs correctly, and recover any lost or accidentally deleted data when possible.
  • Monitor systems and network to ensure proper management of information technology.
  • Meet customer needs and ensure customer satisfaction.
  • Follow through on ticket lifecycle and escalation.
  • Responsible for the creation and maintenance of documentation within the established knowledge base.
  • Handle escalated process and policy issues as needed
  • Escalate process and policy issues as needed.
  • Other work duties as assigned.

Essential Skills, Experience, and Certifications:
  • Associates Degree or higher in Computer Science or similar field of study, or equivalent years of experience.
  • 0+ years' experience in a similar position.
  • Must have the ability to obtain the following certifications for career development: CompTIA Network+ CE, CompTIA Security+ CE, CSA+, CCNA Security, GICSP, GSEC or SSCP
  • Technical knowledge of current network hardware, protocols and standards.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to communicate with customers over the phone in a pleasant and helpful manor in high stress situations
  • Application support experience.
  • Knowledge of applicable data privacy practices and laws.
  • Keen attention to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service and interpersonal skills.
  • Experience working in a team-oriented, collaborative environment.
  • Proficiency in Word, Excel, Outlook, database management

Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical Demands: While performing the duties of this job, this position requires the ability to sit for potentially long periods of time throughout the workday. Hearing sufficient to understand conversations, both in person and on the telephone. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components for potentially long periods of time without experiencing abnormal hand, wrist, or eye strain. Occasional inspection of cables in floors and ceilings. Lifting and transporting moderately heavy objects, such as computers and peripherals. Must be able to lift up to 50 pounds.
  • Work Environment: Includes a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards. Local, regional, and national travel may be required.

Benefits:
Medical, Dental and Vision
Paid Vacation/Sick Days
Paid Holidays
401(k) Retirement Plan
Life Insureance
Long and Short Term Disability

 View more Careers at EPSILON
URL: www.epsilon-inc.com/careers
Follow us on: LinkedIn | Twitter | google+

Job Requirements

 
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