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IT Support Analyst II

Job Description



Summary



The IT Support Analyst will provide front-line primary technical support to end users across the enterprise on various technical issues and problems relating to IT services (including hardware, software applications and peripherals…). They will also be responsible for responding to, documenting, resolving and escalating service tickets in a timely manner according to SLA.

The Support Analyst will also perform pattern and root cause analysis, develop checklists and knowledgebase for typical problems and recommend procedures and controls for problem prevention. This position will support multiple computing platforms.



ESSENTIAL DUTIES and RESPONSIBILITIES:

  • Provide exceptional customer service in person, via phone and email as appropriate
  • Troubleshoot and support laptops, desktops, tablets, printers, smart phones, and associated software and applications.
  • Install and configure operating system software and associated applications.
  • Perform new user administration duties based on existing roles established.
  • Perform back-up/restore procedures per defined processes.
  • Perform preventative maintenance including repairs and upgrades on company technology.
  • Maintains documentation of network and servers and other IT processes.
  • Serves as a “backup” for other team members, seeks cross-training in their areas of expertise, and performs their duties in their absence.
  • Monitors servers, applications, network and other event logs daily and responds appropriately to presented situations
  • Excellent verbal and written skills.
  • Excellent problem solving skills.
  • Perform work on IT projects and provide after hours coverage following on call rotation.
  • Conduct training on processes for IT staff and end users.
  • Perform other duties as assigned.

CORE VALUES & GUIDING PRINCIPALS:

  • Understands internal and external customers
  • Assure a safe work environment
  • Encourage individual development
  • Demonstrates teamwork and flexibility/adaptability
  • Demonstrates honesty
  • Keep our commitments
  • Think systemically and ensure constancy of purpose
  • Lead with humility and respect every individual
  • Focus on process, embrace scientific thinking, flow and pull value, assure quality at the source and seek perfection 



Job Requirements

  • Associates degree in computer technology related field preferred
  • 2-5 years’ experience in a helpdesk environment.
  • Basic to intermediate knowledge of modern operating systems (Windows 7 and Server 2008 or later).
  • Basic to intermediate knowledge of Microsoft Office platform.
  • Excellent computer hardware/software problem solving skills.
  • Excellent oral and written communication skills.
  • Excellent organizational and time management skills.

Job Snapshot

Location US-IL-Chicago
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

TIDI Products, LLC

TIDI exists to support caregivers and protect patients.​ ​TIDI has a history of providing forward-looking solutions to healthcare professionals—solutions that help reduce the risk of contamination and deliver the highest-quality patient care. ​ ​ Each day, caregivers turn to TIDI for a supply of user-friendly, compliance-enhancing, and risk-reducing solutions.​ The TIDI portfolio of brands includes Posey®, TIDIShield®, ​ C-Armor®, Grip-Lok®, Sterile-Z®, and Zero-Gravity®. ​ Learn More

Contact Information

US-IL-Chicago
Snapshot
TIDI Products, LLC
Company:
US-IL-Chicago
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description



Summary



The IT Support Analyst will provide front-line primary technical support to end users across the enterprise on various technical issues and problems relating to IT services (including hardware, software applications and peripherals…). They will also be responsible for responding to, documenting, resolving and escalating service tickets in a timely manner according to SLA.

The Support Analyst will also perform pattern and root cause analysis, develop checklists and knowledgebase for typical problems and recommend procedures and controls for problem prevention. This position will support multiple computing platforms.



ESSENTIAL DUTIES and RESPONSIBILITIES:

  • Provide exceptional customer service in person, via phone and email as appropriate
  • Troubleshoot and support laptops, desktops, tablets, printers, smart phones, and associated software and applications.
  • Install and configure operating system software and associated applications.
  • Perform new user administration duties based on existing roles established.
  • Perform back-up/restore procedures per defined processes.
  • Perform preventative maintenance including repairs and upgrades on company technology.
  • Maintains documentation of network and servers and other IT processes.
  • Serves as a “backup” for other team members, seeks cross-training in their areas of expertise, and performs their duties in their absence.
  • Monitors servers, applications, network and other event logs daily and responds appropriately to presented situations
  • Excellent verbal and written skills.
  • Excellent problem solving skills.
  • Perform work on IT projects and provide after hours coverage following on call rotation.
  • Conduct training on processes for IT staff and end users.
  • Perform other duties as assigned.

CORE VALUES & GUIDING PRINCIPALS:

  • Understands internal and external customers
  • Assure a safe work environment
  • Encourage individual development
  • Demonstrates teamwork and flexibility/adaptability
  • Demonstrates honesty
  • Keep our commitments
  • Think systemically and ensure constancy of purpose
  • Lead with humility and respect every individual
  • Focus on process, embrace scientific thinking, flow and pull value, assure quality at the source and seek perfection 



Job Requirements

  • Associates degree in computer technology related field preferred
  • 2-5 years’ experience in a helpdesk environment.
  • Basic to intermediate knowledge of modern operating systems (Windows 7 and Server 2008 or later).
  • Basic to intermediate knowledge of Microsoft Office platform.
  • Excellent computer hardware/software problem solving skills.
  • Excellent oral and written communication skills.
  • Excellent organizational and time management skills.
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IT Support Analyst II Apply now