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IT Support Analyst

Job Description

*Netsuite experience required for consideration*



The IT Support Analyst is responsible for evaluating, installing, and maintaining IT hardware and software, printer support, basic network and providing support for office related technical issues.


Responsibilities and Expectations


•         Serve as a technical expert regarding all aspects of desktop support


•         Responsible for responding to customer calls or tickets, troubleshooting, & resolving technical issues


•         Evaluate, install, and maintain PC’s, laptops, monitors, and printers


•         Maintain asset tracking and proper inventories of hardware, software, and printer supplies


•         Maintain software license compliance


•         Establish and maintain security standards


•         Perform Office365 administration and basic Active Directory administration


•         Create and maintain desktop documentation


•         Diagnose and trouble shoot issues within the desktop environment


•         Provide NetSuite administration support



Competencies


•         Adheres to Down to Earth core values


•         Customer Service = Resolution


•         Team Work


•         Integrity


•         Adaptability * Communication


•         Decision Making


•         NetSuite administration a plus


Job Requirements

•         Applicable degree in Computer Science or equivalent experience


•         Microsoft Certification (MCSE) or A+ certification preferred


•         NetSuite administration experience a must have


•         Office 365 administration


•         Ability to trace network cables/issues


•         Must be available for travel between various Florida Offices


•         Ability to lift and carry 50 pounds


•         Ability to use an ITSM ticketing system to process work requests


•         Proficiency in installing and supporting hardware/software in a Microsoft environment


•         Proficiency in diagnosing and troubleshooting


•         Proficiency in desktop builds and imaging


•         Working knowledge in supporting desktop and printers


•         MAC experience a plus


•         On-call 24x7 for emergency situations


•         Ability to multitask and take ownership of assignments


•         Travel requirement 25%


Job Type: Full-time

Benefits
  • 401k match

  • Onsite fitness center

  • Full benefits package

  • Generous PTO

  • Flexible Schedules

Job Snapshot

Location US-FL-Lake Mary
Employment Type Full-Time
Pay Type Year
Pay Rate $50,000.00 - $60,000.00 /Year
Store Type IT & Technical
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Company Overview

Safeguard Properties

Thank you for your interest in Down To Earth! We are a full service landscape company structured with the ability to take your project from raw land to completed project. We can handle every phase along the way. Customize, design/build landscape themes, design/build irrigation systems, professional maintenance coupled with fertilizer/pest control programs ensure a successful project from start to finish. President Tony Huerta has been in the landscape business for over 25 years, and incorporated Down To Earth in 1989 with our corporate headquarters located in Mount Dora, Florida. In 1998 we opened our North Florida operation in Jacksonville. Since inception, our company has completed projects ranging from small residential to 5 million dollar commercial projects. Michael Mosler Sr., Senior Partner, handles daily operations and production for Central Florida. Learn More

Contact Information

US-FL-Lake Mary
Snapshot
Safeguard Properties
Company:
US-FL-Lake Mary
Location:
Full-Time
Employment Type:
Year
Pay Type:
$50,000.00 - $60,000.00 /Year
Pay Rate:
IT & Technical
Store Type:

Job Description

*Netsuite experience required for consideration*



The IT Support Analyst is responsible for evaluating, installing, and maintaining IT hardware and software, printer support, basic network and providing support for office related technical issues.


Responsibilities and Expectations


•         Serve as a technical expert regarding all aspects of desktop support


•         Responsible for responding to customer calls or tickets, troubleshooting, & resolving technical issues


•         Evaluate, install, and maintain PC’s, laptops, monitors, and printers


•         Maintain asset tracking and proper inventories of hardware, software, and printer supplies


•         Maintain software license compliance


•         Establish and maintain security standards


•         Perform Office365 administration and basic Active Directory administration


•         Create and maintain desktop documentation


•         Diagnose and trouble shoot issues within the desktop environment


•         Provide NetSuite administration support



Competencies


•         Adheres to Down to Earth core values


•         Customer Service = Resolution


•         Team Work


•         Integrity


•         Adaptability * Communication


•         Decision Making


•         NetSuite administration a plus


Job Requirements

•         Applicable degree in Computer Science or equivalent experience


•         Microsoft Certification (MCSE) or A+ certification preferred


•         NetSuite administration experience a must have


•         Office 365 administration


•         Ability to trace network cables/issues


•         Must be available for travel between various Florida Offices


•         Ability to lift and carry 50 pounds


•         Ability to use an ITSM ticketing system to process work requests


•         Proficiency in installing and supporting hardware/software in a Microsoft environment


•         Proficiency in diagnosing and troubleshooting


•         Proficiency in desktop builds and imaging


•         Working knowledge in supporting desktop and printers


•         MAC experience a plus


•         On-call 24x7 for emergency situations


•         Ability to multitask and take ownership of assignments


•         Travel requirement 25%


Job Type: Full-time

Benefits
  • 401k match

  • Onsite fitness center

  • Full benefits package

  • Generous PTO

  • Flexible Schedules
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IT Support Analyst Apply now