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IT Support Analyst

Job Description

Ref ID: 00340-9501944153

Classification: Desktop Support

Compensation: $27.00 to $30.00 per hour

We?re seeking a dynamic, self-motivated Desktop Support Analyst with intermediate to advanced Windows troubleshooting and deployment skills for our prestigious client who is undergoing a company wide infrastructure upgrade. The Desktop Support Analyst is responsible for all end user IT support, resolving both hardware and software related problems. This Desktop Support professional must be capable of accurately and consistently logging all problems and initiate an incident ticket to track calls, problems and dispositions. Additionally, the Desktop Support professional will be responsible for open issue follow-up to ensure adequate resolution and customer satisfaction on software issues and installation of replacement hardware components. Daily projects and tasks will include setting up and providing ongoing support of PC computers/applications; upgrading various operating systems; managing and tracking digital assets; and managing antivirus software on all systems and servers. You?ll also be responsible for managing internal and external clients? expectations on a constant basis. This a a long term contract opportunity. ? Rapid response and resolution of support requests by employees as it regards to Windows workstations and laptops, network connectivity, VPN (Cisco), email (Outlook), portal (SharePoint) and other technologies. ? Install IT equipment as needed, including servers, switches, desktop, laptops, printers, etc. ? Active Directory administration. ? Deploy and Track Windows 7/8/10 Laptops, Desktops, Tablets and Virtual Machines. ? Perform special projects as required. ? Assist with special projects including the deployment of new technologies ? Assist with user training. ? Assist with telephone support utilizing remote desktop technologies. To be successful, you will quickly learn the business requirements of our client; be very detail oriented; possess strong communication skills; and efficiently manage daily tasks and activities to meet deliverables and project goals. Some overtime may be necessary. Submit your resume directly to alex.worrell@rht.com and call me at (510) 839-5975 for immediate consideration. Interviews are being conducted next week.

Job Requirements

The Windows Desktop Support professional will have intermediate experience with Windows OS support, basic networking knowledge, computer hardware repair experience, VOIP knowledge, experience with Active Directory, Office 365, SharePoint, SCCM, Cloud Experience, Vmware and experience troubleshooting applications. 3-4 years supporting Windows OS in an enterprise environment required. Mobile and Tablet Support preferred.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-HI-Honolulu
Employment Type Full-Time
Pay Type Hour
Pay Rate $27.00 - $30.00 /Hour
Store Type Engineering & Aerospace, IT & Technical, Creative & Design
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Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-HI-Honolulu
Recruiter
510-839-5975
-
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Snapshot
Robert Half Technology
Company:
US-HI-Honolulu
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$27.00 - $30.00 /Hour
Pay Rate:
Engineering & Aerospace, IT & Technical, Creative & Design
Store Type:

Job Description

Ref ID: 00340-9501944153

Classification: Desktop Support

Compensation: $27.00 to $30.00 per hour

We?re seeking a dynamic, self-motivated Desktop Support Analyst with intermediate to advanced Windows troubleshooting and deployment skills for our prestigious client who is undergoing a company wide infrastructure upgrade. The Desktop Support Analyst is responsible for all end user IT support, resolving both hardware and software related problems. This Desktop Support professional must be capable of accurately and consistently logging all problems and initiate an incident ticket to track calls, problems and dispositions. Additionally, the Desktop Support professional will be responsible for open issue follow-up to ensure adequate resolution and customer satisfaction on software issues and installation of replacement hardware components. Daily projects and tasks will include setting up and providing ongoing support of PC computers/applications; upgrading various operating systems; managing and tracking digital assets; and managing antivirus software on all systems and servers. You?ll also be responsible for managing internal and external clients? expectations on a constant basis. This a a long term contract opportunity. ? Rapid response and resolution of support requests by employees as it regards to Windows workstations and laptops, network connectivity, VPN (Cisco), email (Outlook), portal (SharePoint) and other technologies. ? Install IT equipment as needed, including servers, switches, desktop, laptops, printers, etc. ? Active Directory administration. ? Deploy and Track Windows 7/8/10 Laptops, Desktops, Tablets and Virtual Machines. ? Perform special projects as required. ? Assist with special projects including the deployment of new technologies ? Assist with user training. ? Assist with telephone support utilizing remote desktop technologies. To be successful, you will quickly learn the business requirements of our client; be very detail oriented; possess strong communication skills; and efficiently manage daily tasks and activities to meet deliverables and project goals. Some overtime may be necessary. Submit your resume directly to alex.worrell@rht.com and call me at (510) 839-5975 for immediate consideration. Interviews are being conducted next week.

Job Requirements

The Windows Desktop Support professional will have intermediate experience with Windows OS support, basic networking knowledge, computer hardware repair experience, VOIP knowledge, experience with Active Directory, Office 365, SharePoint, SCCM, Cloud Experience, Vmware and experience troubleshooting applications. 3-4 years supporting Windows OS in an enterprise environment required. Mobile and Tablet Support preferred.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
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IT Support Analyst Apply now