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IT Support Analyst

Job Description

Job Title                 Associate Site IT Support Analyst II

Duration:               12 month

Shift:                       8 hours per day Mon – Friday.

Open to the following hours – we can discuss which timeframe works for them:

7 am – 3:30 pm

8 am – 4:30 pm

9 am – 5:30 pm

 

 

Job Description –

Job Responsibilities:

• Day to day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site and requires constant supervision

• Onsite Technology Support provides in-person assistance to employee end users including:

• Responds to telephone calls, emails, and personnel requests for technical support.

• Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network

• Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems

• Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems

• Performs pro-active monitoring of PPG’s computer systems through appropriate tools.

• Documents, tracks, and monitors problems to ensure timely resolutions.

Travel to different sites required

Job Requirements

• Day to day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site and requires constant supervision

• Onsite Technology Support provides in-person assistance to employee end users including:

• Responds to telephone calls, emails, and personnel requests for technical support.

• Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network

Job Snapshot

Location US-WI-Oak Creek
Employment Type Full-Time
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical
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Company Overview

ACS Solutions

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-WI-Oak Creek
Sunil Yadav
Snapshot
ACS Solutions
Company:
US-WI-Oak Creek
Location:
Full-Time
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Job Title                 Associate Site IT Support Analyst II

Duration:               12 month

Shift:                       8 hours per day Mon – Friday.

Open to the following hours – we can discuss which timeframe works for them:

7 am – 3:30 pm

8 am – 4:30 pm

9 am – 5:30 pm

 

 

Job Description –

Job Responsibilities:

• Day to day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site and requires constant supervision

• Onsite Technology Support provides in-person assistance to employee end users including:

• Responds to telephone calls, emails, and personnel requests for technical support.

• Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network

• Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems

• Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems

• Performs pro-active monitoring of PPG’s computer systems through appropriate tools.

• Documents, tracks, and monitors problems to ensure timely resolutions.

Travel to different sites required

Job Requirements

• Day to day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site and requires constant supervision

• Onsite Technology Support provides in-person assistance to employee end users including:

• Responds to telephone calls, emails, and personnel requests for technical support.

• Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network

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