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IT Support Engineer

Job Description

Ref ID: 01520-0011140916

Classification: Desktop Support Analyst

Compensation: DOE

Please send your resume DIRECTLY to docker.staebler@rht.com
There is a great opportunity for candidates with the ability to communicate complex technical information to non-technical users in an understandable and concise format, as Robert Half Technology's new Desktop Support Technician. If you are a problem solver who enjoys working in a challenging and positive environment, this may be the Desktop Support Technician position for you. This Desktop Support Analyst role is a full-time opportunity based in the Cedar Falls, Iowa, area.

Key responsibilities

- Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals

- Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

- Solve computer problems, and implement appropriate action/solutions

- Create records of daily data communication transactions, issues and remedial actions taken or installation activities

- Communicate regularly and effectively with ticket submitters

- Offer computer desktop support in accordance with established policies and procedures

- hardware repairs with the appropriate vendors
Please send your resume DIRECTLY to docker.staebler@rht.com

Job Requirements

Please send your resume DIRECTLY to docker.staebler@rht.com
- Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

- 5+ years of desktop support or other related experience

- Earlier work involving VCP

- Foundational knowledge in Cisco Voice Over Internet (Voip)

- General familiarity with Cisco Networking

- Adeptness in Cisco Routers

- Good understanding of Networking

- Cisco Technologies experience highly desired

- Cisco CCNP experience highly preferred

- Practical knowledge of Windows Workstation

- Proficiency in Cisco Wireless LAN Controllers (WLC)

- Background working with MCSE Certification

- Demonstrated knowledge of Cisco Products

- Cisco ASA Firewall experience preferred

- Cisco ASA Firewall experience

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-IA-Cedar Falls
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Engineering & Aerospace, IT & Technical, Creative & Design
Other Compensation: DOE
Apply

Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-IA-Cedar Falls
Recruiter
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Snapshot
Robert Half Technology
Company:
US-IA-Cedar Falls
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering & Aerospace, IT & Technical, Creative & Design
Store Type:

Job Description

Ref ID: 01520-0011140916

Classification: Desktop Support Analyst

Compensation: DOE

Please send your resume DIRECTLY to docker.staebler@rht.com
There is a great opportunity for candidates with the ability to communicate complex technical information to non-technical users in an understandable and concise format, as Robert Half Technology's new Desktop Support Technician. If you are a problem solver who enjoys working in a challenging and positive environment, this may be the Desktop Support Technician position for you. This Desktop Support Analyst role is a full-time opportunity based in the Cedar Falls, Iowa, area.

Key responsibilities

- Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals

- Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

- Solve computer problems, and implement appropriate action/solutions

- Create records of daily data communication transactions, issues and remedial actions taken or installation activities

- Communicate regularly and effectively with ticket submitters

- Offer computer desktop support in accordance with established policies and procedures

- hardware repairs with the appropriate vendors
Please send your resume DIRECTLY to docker.staebler@rht.com

Job Requirements

Please send your resume DIRECTLY to docker.staebler@rht.com
- Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

- 5+ years of desktop support or other related experience

- Earlier work involving VCP

- Foundational knowledge in Cisco Voice Over Internet (Voip)

- General familiarity with Cisco Networking

- Adeptness in Cisco Routers

- Good understanding of Networking

- Cisco Technologies experience highly desired

- Cisco CCNP experience highly preferred

- Practical knowledge of Windows Workstation

- Proficiency in Cisco Wireless LAN Controllers (WLC)

- Background working with MCSE Certification

- Demonstrated knowledge of Cisco Products

- Cisco ASA Firewall experience preferred

- Cisco ASA Firewall experience

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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IT Support Engineer Apply now