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IT Support Specialist

Zolon Tech Solutions Inc.

Job Description

Title : IT Support Specialist

Location : San Diego, CA

Duration: 12 Months(Right to Hire)


Job Description:

  • The Information Technology (IT) Coordinator will provide user assistance, assist users in the use of applications, consult in new program deployment, diagnose and troubleshoot problems, coordinate routine maintenance, and support data and voice communications in a clinical setting.
  • IT Support Analyst responsibilities include troubleshooting, prioritizing, and completing projects in a timely manner, as well as escalating complex issues to other County Information Technology (IT) teams and the Information Technology Outsourcing Contractor (ITOC).

Essential Functions:

  • Under general direction, apply specialized application functional knowledge to support the end users by acting as the point of contact between the County and ITOC to coordinate day to day application support activities
  • Responsible for oversight of IT activities related to processes of user access, incidents, service interruptions and planned downtimes; also responsible for documenting and communicating processes to ensure consistent user experience
  • Develop an understanding of complex business processes and differentiate between functional and system requirements.
  • Interact with customers and extended team members to gain an understanding of the business environment, technical context, and organizational strategic direction.
  • Serve as the technical coordinator to assist end-users with their issues by interpreting, analyzing, diagnosing, documenting and resolving IT issues related to internally supported hardware and software.
  • Oversee and monitor desktop support and applications support to ensure problems are addressed and resolved appropriately
  • Support users with setup and usage of business and clinical applications
  • Manage and coordinate with the user community, ITOC and vendors to resolve user reported problems.

Job Requirements

  • Communicate resolution status proactively to ensure customer timeframe expectations are met or exceeded.
  • Coordinate and collaborate with the ITOC and the County for system upgrades and resolution of issues related to the application.
  • Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are beyond the normal area of responsibility.
  • Produce and maintain documentation and critical configuration information for key systems
  • Coordinate and conduct training sessions including development of training documentation
  • Test new software and evaluate potential software requirements
  • Make recommendations for system improvement and enhancement
  • Medical device support.
  • Document and inventory medical devices, coordinate maintenance, calibration, updates, and repairs of medical devices.
  • Coordinate computer and network connectivity for medical devices.
  • Submit incident tickets, installation, move and change requests, and IT service request on behalf of end-users.
  • Serve as primary point of contact for all types of request and coordinate services.
  • Perform other related duties and projects as business needs required
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Job Snapshot

Location US-CA-San Diego
Employment Type Contractor
Pay Type Year
Pay Rate $49,920.00 - $75,000.00 /Year
Store Type IT & Technical
Other Compensation: 0

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Snapshot
Zolon Tech Solutions Inc.
Company:
US-CA-San Diego
Location:
Contractor
Employment Type:
Year
Pay Type:
$49,920.00 - $75,000.00 /Year
Pay Rate:
IT & Technical
Store Type:

Job Description

Title : IT Support Specialist

Location : San Diego, CA

Duration: 12 Months(Right to Hire)


Job Description:

  • The Information Technology (IT) Coordinator will provide user assistance, assist users in the use of applications, consult in new program deployment, diagnose and troubleshoot problems, coordinate routine maintenance, and support data and voice communications in a clinical setting.
  • IT Support Analyst responsibilities include troubleshooting, prioritizing, and completing projects in a timely manner, as well as escalating complex issues to other County Information Technology (IT) teams and the Information Technology Outsourcing Contractor (ITOC).

Essential Functions:

  • Under general direction, apply specialized application functional knowledge to support the end users by acting as the point of contact between the County and ITOC to coordinate day to day application support activities
  • Responsible for oversight of IT activities related to processes of user access, incidents, service interruptions and planned downtimes; also responsible for documenting and communicating processes to ensure consistent user experience
  • Develop an understanding of complex business processes and differentiate between functional and system requirements.
  • Interact with customers and extended team members to gain an understanding of the business environment, technical context, and organizational strategic direction.
  • Serve as the technical coordinator to assist end-users with their issues by interpreting, analyzing, diagnosing, documenting and resolving IT issues related to internally supported hardware and software.
  • Oversee and monitor desktop support and applications support to ensure problems are addressed and resolved appropriately
  • Support users with setup and usage of business and clinical applications
  • Manage and coordinate with the user community, ITOC and vendors to resolve user reported problems.

Job Requirements

  • Communicate resolution status proactively to ensure customer timeframe expectations are met or exceeded.
  • Coordinate and collaborate with the ITOC and the County for system upgrades and resolution of issues related to the application.
  • Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are beyond the normal area of responsibility.
  • Produce and maintain documentation and critical configuration information for key systems
  • Coordinate and conduct training sessions including development of training documentation
  • Test new software and evaluate potential software requirements
  • Make recommendations for system improvement and enhancement
  • Medical device support.
  • Document and inventory medical devices, coordinate maintenance, calibration, updates, and repairs of medical devices.
  • Coordinate computer and network connectivity for medical devices.
  • Submit incident tickets, installation, move and change requests, and IT service request on behalf of end-users.
  • Serve as primary point of contact for all types of request and coordinate services.
  • Perform other related duties and projects as business needs required
IT Support Specialist Apply now