We are seeking a highly motivated individual to join us as an IT Support Specialist. You will work with the technology team in supporting our efforts in an exciting new area of cancer immunotherapy.
This role will provide IT Helpdesk / Desktop Support for employees, both locally and remotely. Responsibilities consist of technical troubleshooting and resolution of end user computer hardware and software issues. The successful candidate must be able to communicate effectively with his / her user base and colleagues, work in an extremely fast paced and dynamic startup environment, handle multiple support issues at a time, and follow through on all tickets while maintaining a positive attitude, professionalism, and a high level of customer service.
*Provide IT support services for all aspects of user account setup and maintenance, system patching, antivirus, system imaging, break / fix on PC and Mac platforms, video conference equipment, printers / copiers, phone systems and general IT hardware / software.
*Follow SOP documentation and escalate issues as appropriate.
*Manage individual workflow and maintain current ticket queue consistent with IT SOPs.
*Mobile support: iOS, Android.
*Provide after hours and weekend on-call support as needed
*Develop and maintain productive and professional relationship with user base. Strong service-oriented mentality a must. Excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members required.
*Support a diverse Desktop Productivity environment: Windows 10, Mac OSX, Microsoft Active Directory, Okta SSO, Microsoft Exchange, Microsoft Office Suite, Box, system imaging technologies, VPN, and network connectivity.
*Recent experience with remote access and remote control tools to support remote employees.
*Ensure the stability, integrity, and efficient operation of information systems that support core organizational functions and C-level staff.
*Provide daily early morning operational checks of all critical SaaS-based and AV systems.
*Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
*Other duties as assigned.
*Minimum 3 years' work experience in a similar role.
*Experience in a Life Sciences-related company required.
*Ability to work directly with end users to resolve desktop issues.
*Ability to analyze complex technical problems and evaluate solutions.
*Ability to translate complex technical issues into lay terms.
*Experience across Microsoft (OS, Office), Apple (OS), Okta (SSO), Box within the Life Sciences industry required
*Experience with Cisco (Phone), Cisco/Meraki (Network), and Box (Collaboration) strongly desired
*Understanding of SOx and GxP controls.
*Understanding of techniques and practices in installation, maintenance and troubleshooting of network hardware, computer workstations, servers and software.
*Track record of providing a high level of customer service to internal customers.
*Microsoft certifications a plus.
*Excellent interpersonal, verbal and written communication skills are essential in this collaborative work environment.
*Candidates must be authorized to work in the U.S.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.