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IT Support Technician (PERM)

Job Description

Ref ID: 01500-0011257508

Classification: Desktop Support Analyst

Compensation: DOE

Calling all IT Support professionals!! Are you in the market for a new opportunity with a growing organization? Look no further! Our client, with offices across Eastern Iowa, is looking for a client-facing IT Technician (Level 3). This is a FULL TIME / PERMANENT role offering competitive compensation and full benefits. We are looking to schedule interviews immediately!

The IT Technician (Level 3) can be located anywhere in Western Iowa or Eastern Nebraska as long as they can travel 90% of the time. Some overnights required.

For immediate and confidential consideration for this IT Technician (Level 3) opportunity, it is best to call or email me directly: Luke Borst, Recruitment Manager, full-time Placement Division, Iowa Region at 515.282.6876 - luke.borst@rht.com.

The IT Technician (Level 3) role serves as the principal point of contact for customers seeking technical assistance via remote and deskside support. This individual will perform on-site and remote troubleshooting and offer the best solution based on the issue and details provided. The IT Technician (Level 3) manages the ticket handling process for their clients and effectively uses team resources to drive ticket closure, performance metrics and ensure customer satisfaction. The IT Technician (Level 3) will also provide technical leadership to the team and organization.

IT Technician (Level 3) technical responsibilities include:
- Serve as the primary point of contact for customers seeking technical assistance via phone, deskside or email
- Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
- Determine best solution based upon the issue and details provide by customers
- Walk the customer through the problem-solving process
- Act as the escalation point for all unresolved issues when needed
- Remediate and resolve some network and server issues remotely and onsite
- Provide accurate information on IT products or services
- Record events and problems and their resolution in ticketing system
- Manages client tickets and using team resources to ensure client satisfaction and ticket metrics are achieved
- Process oriented, with great attention to detail

For immediate and confidential consideration for this IT Technician (Level 3) opportunity, it is best to call or email me directly: Luke Borst, Recruitment Manager, full-time Placement Division, Iowa Region at 515.282.6876 - luke.borst@rht.com.

Job Requirements

IT Technician (Level 3) REQUIRED SKILLS & ABILITIES: - Heavy Windows Server Experience is required - Experience with Windows Desktop Operating Systems (Windows 7-10) - Experience with Microsoft Office Applications (Word, Excel, etc.) - Experience using a ticketing and time management system - Excellent written and verbal communication skills while working with business teams and stakeholders - Knowledgeable of office automation products, databases and remote control - Good understanding of computer systems mobile devices, and other technical products - Strong decision making and problem-solving abilities - Strong interpersonal and relationship building skills - Strong passion for customer service - Exceptional organizational skills and the ability to handle multiple tasks concurrently. - Able to drive vehicle from site to site to provide technical support for our customers. For immediate and confidential consideration for this IT Technician (Level 3) opportunity, it is best to call or email me directly: Luke Borst, Recruitment Manager, full-time Placement Division, Iowa Region at 515.282.6876 - luke.borst@rht.com. IT Technician (Level 3) PREFERRED SKILLS: - Experience with Meraki, Fortinet, WatchGuard, and SonicWall - VMware/Hyper-V is a plus - Previous MSP or VAR experience would be valuable (Network Administration experience would be a major plus) IT Technician (Level 3) PREFERRED Certifications: - One or more of the following: CCNA, MCSA, MCSE, Microsoft MCP Windows 10, Microsoft MCP Server 2012 or later, Microsoft MCP Office 365, COMPTIA A+, COMPTIA Network+ or related experience. OTHER REQUIREMENTS: - High School Diploma or GED or equivalent combination of education and experience - Minimum 5 years full-time experience working in a technology solutions environment - Valid Driver’s License & transportation For immediate and confidential consideration for this IT Technician (Level 3) opportunity, it is best to call or email me directly: Luke Borst, Recruitment Manager, full-time Placement Division, Iowa Region at 515.282.6876 - luke.borst@rht.com.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-NE-Bennington
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Engineering & Aerospace, IT & Technical, Creative & Design
Other Compensation: DOE
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Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-NE-Bennington
Recruiter
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Snapshot
Robert Half Technology
Company:
US-NE-Bennington
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering & Aerospace, IT & Technical, Creative & Design
Store Type:

Job Description

Ref ID: 01500-0011257508

Classification: Desktop Support Analyst

Compensation: DOE

Calling all IT Support professionals!! Are you in the market for a new opportunity with a growing organization? Look no further! Our client, with offices across Eastern Iowa, is looking for a client-facing IT Technician (Level 3). This is a FULL TIME / PERMANENT role offering competitive compensation and full benefits. We are looking to schedule interviews immediately!

The IT Technician (Level 3) can be located anywhere in Western Iowa or Eastern Nebraska as long as they can travel 90% of the time. Some overnights required.

For immediate and confidential consideration for this IT Technician (Level 3) opportunity, it is best to call or email me directly: Luke Borst, Recruitment Manager, full-time Placement Division, Iowa Region at 515.282.6876 - luke.borst@rht.com.

The IT Technician (Level 3) role serves as the principal point of contact for customers seeking technical assistance via remote and deskside support. This individual will perform on-site and remote troubleshooting and offer the best solution based on the issue and details provided. The IT Technician (Level 3) manages the ticket handling process for their clients and effectively uses team resources to drive ticket closure, performance metrics and ensure customer satisfaction. The IT Technician (Level 3) will also provide technical leadership to the team and organization.

IT Technician (Level 3) technical responsibilities include:
- Serve as the primary point of contact for customers seeking technical assistance via phone, deskside or email
- Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
- Determine best solution based upon the issue and details provide by customers
- Walk the customer through the problem-solving process
- Act as the escalation point for all unresolved issues when needed
- Remediate and resolve some network and server issues remotely and onsite
- Provide accurate information on IT products or services
- Record events and problems and their resolution in ticketing system
- Manages client tickets and using team resources to ensure client satisfaction and ticket metrics are achieved
- Process oriented, with great attention to detail

For immediate and confidential consideration for this IT Technician (Level 3) opportunity, it is best to call or email me directly: Luke Borst, Recruitment Manager, full-time Placement Division, Iowa Region at 515.282.6876 - luke.borst@rht.com.

Job Requirements

IT Technician (Level 3) REQUIRED SKILLS & ABILITIES: - Heavy Windows Server Experience is required - Experience with Windows Desktop Operating Systems (Windows 7-10) - Experience with Microsoft Office Applications (Word, Excel, etc.) - Experience using a ticketing and time management system - Excellent written and verbal communication skills while working with business teams and stakeholders - Knowledgeable of office automation products, databases and remote control - Good understanding of computer systems mobile devices, and other technical products - Strong decision making and problem-solving abilities - Strong interpersonal and relationship building skills - Strong passion for customer service - Exceptional organizational skills and the ability to handle multiple tasks concurrently. - Able to drive vehicle from site to site to provide technical support for our customers. For immediate and confidential consideration for this IT Technician (Level 3) opportunity, it is best to call or email me directly: Luke Borst, Recruitment Manager, full-time Placement Division, Iowa Region at 515.282.6876 - luke.borst@rht.com. IT Technician (Level 3) PREFERRED SKILLS: - Experience with Meraki, Fortinet, WatchGuard, and SonicWall - VMware/Hyper-V is a plus - Previous MSP or VAR experience would be valuable (Network Administration experience would be a major plus) IT Technician (Level 3) PREFERRED Certifications: - One or more of the following: CCNA, MCSA, MCSE, Microsoft MCP Windows 10, Microsoft MCP Server 2012 or later, Microsoft MCP Office 365, COMPTIA A+, COMPTIA Network+ or related experience. OTHER REQUIREMENTS: - High School Diploma or GED or equivalent combination of education and experience - Minimum 5 years full-time experience working in a technology solutions environment - Valid Driver’s License & transportation For immediate and confidential consideration for this IT Technician (Level 3) opportunity, it is best to call or email me directly: Luke Borst, Recruitment Manager, full-time Placement Division, Iowa Region at 515.282.6876 - luke.borst@rht.com.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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IT Support Technician (PERM) Apply now