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IT Support Technician

nTech Solutions, Inc.

Job Description

nTech Solutions, a leader in the recruitment of Information Technology professionals, has an immediate opening for an IT Support Technician in the Alexandria, VA 22314 area.

Terms of Employment

●  W2 Contract, 3 Months Rolling

o  Strong Permanent Conversion Potential

●  nTech Benefits Snapshot

o  Health, Dental, Vision, Life Insurance

o  401k

o  Short & Long-Term Disability

Scope of Position

●  Provides 100% remote (phone, chat and email) support in a Tier 1 capacity. According to the Hiring Manager, this person should be comfortable being at the Help Desk for 8 hours per day.

Responsibilities

●  Diagnoses internal and external inquiries and work requests as they relate to maintenance of desktop and universal laptop computers and customized applications/systems.

●  Provides end-user software troubleshooting and support to internal and external users/customers.

●  Applies diagnostic techniques to identify problems, investigate root cause analyses and recommend solutions using Remedy 7.6 IT Service Management Suite.

●  Provides support for over 200 customized applications supporting over 10,000 users.

●  Assists in the administration of remote user workstations and resolution of connectivity issues.

●  Provides help desk and email support for local and off-site users.

●  Maintains current knowledge of the Windows 7 and 10 desktop environment, networking, access technologies, and applications supporting end users.

●  Installs, configures and upgrades computer hardware and software.

Job Requirements

Requirements

●  Work Authorization – US Citizen who can obtain a Public Trust clearance

●  Education / Experience – Minimum of an Associate’s Degree in IT or related field and a minimum 2 years of full-time work experience (at least 1 year of which must be supporting IT); In lieu of the Associate’s Degree in IT or related field, a minimum of 4 years of full-time work experience (at least 3 years of which must be supporting IT).

●  Candidate must successfully pass a background investigation, including a check of any criminal activity over the past 10 years and a credit check of any financial issues over the past 7 years to continue employment.

●  Understands the inner workings of a computer, and how to remotely troubleshoot issues.

●  Understands basis command line prompts involving PING and/or IPCONFIG.

●  Minimum 1 year of experience supporting Help Desk operations, preferably supporting a large-scale government customer.

●  Experience providing technical phone support for microcomputer hardware, networks, account administration and office automation software.

●  Basic skills to support configuration and troubleshooting of Windows 7 and 10.


nTech is an equal opportunity employer.  All offers of employment are contingent upon pre-employment background and drug screenings. Only applicants meeting the above client requirements may be contacted by a Recruiter. 

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Job Snapshot

Location US-VA-Alexandria
Employment Type Contractor
Pay Type Year
Pay Rate $20,000.00 - $24,000.00 /Year
Store Type IT & Technical, Other

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Terms & Conditions
Snapshot
nTech Solutions, Inc.
Company:
US-VA-Alexandria
Location:
Contractor
Employment Type:
Year
Pay Type:
$20,000.00 - $24,000.00 /Year
Pay Rate:
IT & Technical, Other
Store Type:

Job Description

nTech Solutions, a leader in the recruitment of Information Technology professionals, has an immediate opening for an IT Support Technician in the Alexandria, VA 22314 area.

Terms of Employment

●  W2 Contract, 3 Months Rolling

o  Strong Permanent Conversion Potential

●  nTech Benefits Snapshot

o  Health, Dental, Vision, Life Insurance

o  401k

o  Short & Long-Term Disability

Scope of Position

●  Provides 100% remote (phone, chat and email) support in a Tier 1 capacity. According to the Hiring Manager, this person should be comfortable being at the Help Desk for 8 hours per day.

Responsibilities

●  Diagnoses internal and external inquiries and work requests as they relate to maintenance of desktop and universal laptop computers and customized applications/systems.

●  Provides end-user software troubleshooting and support to internal and external users/customers.

●  Applies diagnostic techniques to identify problems, investigate root cause analyses and recommend solutions using Remedy 7.6 IT Service Management Suite.

●  Provides support for over 200 customized applications supporting over 10,000 users.

●  Assists in the administration of remote user workstations and resolution of connectivity issues.

●  Provides help desk and email support for local and off-site users.

●  Maintains current knowledge of the Windows 7 and 10 desktop environment, networking, access technologies, and applications supporting end users.

●  Installs, configures and upgrades computer hardware and software.

Job Requirements

Requirements

●  Work Authorization – US Citizen who can obtain a Public Trust clearance

●  Education / Experience – Minimum of an Associate’s Degree in IT or related field and a minimum 2 years of full-time work experience (at least 1 year of which must be supporting IT); In lieu of the Associate’s Degree in IT or related field, a minimum of 4 years of full-time work experience (at least 3 years of which must be supporting IT).

●  Candidate must successfully pass a background investigation, including a check of any criminal activity over the past 10 years and a credit check of any financial issues over the past 7 years to continue employment.

●  Understands the inner workings of a computer, and how to remotely troubleshoot issues.

●  Understands basis command line prompts involving PING and/or IPCONFIG.

●  Minimum 1 year of experience supporting Help Desk operations, preferably supporting a large-scale government customer.

●  Experience providing technical phone support for microcomputer hardware, networks, account administration and office automation software.

●  Basic skills to support configuration and troubleshooting of Windows 7 and 10.


nTech is an equal opportunity employer.  All offers of employment are contingent upon pre-employment background and drug screenings. Only applicants meeting the above client requirements may be contacted by a Recruiter. 

IT Support Technician Apply now