-interest in IT
- Basic IT knowledge
-open to students or people with experience
Handling calls from mostly pharma sales reps. in the field who are having questions. The will be working to help users through a variety of issues on their iOS, Android, or Microsoft interfaces - typically on tablets or laptops. Issues can include:
-log in problems
Candidates will have to provide world-class customer service to clients and focus on quality versus quantity. Big on handling/fixing the issue on the first call not in a certain amount of time. Some calls may be 10 minutes others make take an hour.
This person will be taking all inbound calls for the most part. Often times this person will have to implement some root cause troubleshooting processes to determine corrective actions. VERY IMPORTANT - must document activity and notes. Big on good notes.
Major Job Responsibilities:
-Answer incoming calls or requests, troubleshooting, solving problems and providing resolution to supported users within the contracted scope of support for each client.
-Document all case information into the Clarify Case Resolution System.
-Follow through with users whose issues are not closed on initial contact, which may include additional communication to the user, a supervisor, or other support areas within the team; i.e. Hardware Liaison, Technical Liaison, etc.
-Performs Admiistrative Support Functions:
-Documentation of all case information and updates as information becomes available
-Complete Weekly Personal Time Watch
-Assist in QC and/or distribution of client databases or software, as needed.
-Respond to miscellaneous requests and research from internal staff as directed by the Supervisor.
-Attend job-related training for specific clients
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.