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IT Technical Support Associate

Job Description

IT Technical Support Associate

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution for the field staff and internal users. Prepares reports on status of systems and makes recommendations for improvements.

  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.

Job Requirements

Preferred Qualifications:

•         Minimum of Associates degree in a related degree

•         2 plus years’ experience in Active Directory with Microsoft

•         5 plus years installing and troubleshooting hardware and software

o   PC, Laptops, Tablets

o   Peripherals

o   Software and software upgrades

o   Networking Connectivity

•         Excellent oral and written communication skills

About Prestige Technical Services

Celebrating more than 30 years in business, Prestige Technical Services is a staffing/recruiting vendor of choice for hundreds of employers. We recruit top-notch talent for Fortune 500, mid-size, and smaller companies coast-to-coast across the US.  Prestige Technical Services offers staffing and recruiting solutions in the Manufacturing, Engineering, Science, IT and Professional business fields.    For additional information and all our current openings please visit www.prestigetechnical.com or call 513.779.6800

Job Snapshot

Location US-OH-Dayton
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Prestige Technical Services, Inc.

At Prestige, the key to our success is providing service with “a personal touch,” as well as remaining a step ahead of the industry – solving problems before they are even realized. This forward thinking has brought our clients and candidates much success in the past. In the future, it is a quality that will allow us to maintain our position as an industry leader. Learn More

Contact Information

US-OH-Dayton
513.644.4309
Snapshot
Prestige Technical Services, Inc.
Company:
US-OH-Dayton
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

IT Technical Support Associate

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution for the field staff and internal users. Prepares reports on status of systems and makes recommendations for improvements.

  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.

Job Requirements

Preferred Qualifications:

•         Minimum of Associates degree in a related degree

•         2 plus years’ experience in Active Directory with Microsoft

•         5 plus years installing and troubleshooting hardware and software

o   PC, Laptops, Tablets

o   Peripherals

o   Software and software upgrades

o   Networking Connectivity

•         Excellent oral and written communication skills

About Prestige Technical Services

Celebrating more than 30 years in business, Prestige Technical Services is a staffing/recruiting vendor of choice for hundreds of employers. We recruit top-notch talent for Fortune 500, mid-size, and smaller companies coast-to-coast across the US.  Prestige Technical Services offers staffing and recruiting solutions in the Manufacturing, Engineering, Science, IT and Professional business fields.    For additional information and all our current openings please visit www.prestigetechnical.com or call 513.779.6800

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IT Technical Support Associate Apply now