The #1 Site for IT and Engineering Jobs - search all IT and Engineering  jobs.

IT Technical Support

Job Description

Job Title: IT Customer Service Representative(Network Control Specialist)

Location: Melbourne FL
Duration: 1 year CTH
Job Description:
Customer Service Representatives are responsible for handling Inbound and Outbound Calls, Email and an Incident Management Queue in a 24x7x365 Call Center environment.
The ideal candidate will have excellent communication and customer service skills, be detail oriented and be able to remain calm during urgent and sometimes stressful situations.
Responsibilities and Expectations Include:
  • Candidates must have a flexible schedule. (2ndshift, On Call Nights and Weekends, work on Holidays)

  • Ability to travel to support Disaster Recovery Plan, if initiated (e.g. Hurricanes)

  • Clearly and effectively share information using oral and written communication skills

  • Excellent Customer Service skills

  • Accurate typing skills

  • Ability to follow standard procedures

  • Prioritize tasks according to urgency and importance

  • Ability to work in a fast paced, team environment and adapt quickly to new procedures and changing situations.

  • Position requires strong attention to detail and adherence to policies and procedures.

  • Ability to log detailed notes regarding communications between responsible parties regarding requests

  • Help train new team members as needed

Qualifications:
  • High School Diploma or equivalent and a minimum of 6 years of prior relevant experience.

  • 5 years of customer service experience.

Preferred Additional Skills:
  • Experience with Office Applications (Outlook, Excel)

  • Experience with Remedy Incident Management System (or equivalent)

Job Requirements

 

Job Snapshot

Location US-FL-Rockledge
Employment Type Contract to Hire
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
Apply

Company Overview

Analysts

Analysts International Corporation (AIC) is an IT services firm fully dedicated to the success and satisfaction of its customers. From IT staffing to project-based solutions, AIC provides a broad range of services designed to help businesses and government agencies drive value, control costs and deliver on the promise of a more efficient and productive enterprise. Learn More

Contact Information

US-FL-Rockledge
AIC
(919) 461-8143
Snapshot
Analysts
Company:
US-FL-Rockledge
Location:
Contract to Hire
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Job Title: IT Customer Service Representative(Network Control Specialist)

Location: Melbourne FL
Duration: 1 year CTH
Job Description:
Customer Service Representatives are responsible for handling Inbound and Outbound Calls, Email and an Incident Management Queue in a 24x7x365 Call Center environment.
The ideal candidate will have excellent communication and customer service skills, be detail oriented and be able to remain calm during urgent and sometimes stressful situations.
Responsibilities and Expectations Include:
  • Candidates must have a flexible schedule. (2ndshift, On Call Nights and Weekends, work on Holidays)

  • Ability to travel to support Disaster Recovery Plan, if initiated (e.g. Hurricanes)

  • Clearly and effectively share information using oral and written communication skills

  • Excellent Customer Service skills

  • Accurate typing skills

  • Ability to follow standard procedures

  • Prioritize tasks according to urgency and importance

  • Ability to work in a fast paced, team environment and adapt quickly to new procedures and changing situations.

  • Position requires strong attention to detail and adherence to policies and procedures.

  • Ability to log detailed notes regarding communications between responsible parties regarding requests

  • Help train new team members as needed

Qualifications:
  • High School Diploma or equivalent and a minimum of 6 years of prior relevant experience.

  • 5 years of customer service experience.

Preferred Additional Skills:
  • Experience with Office Applications (Outlook, Excel)

  • Experience with Remedy Incident Management System (or equivalent)

Job Requirements

 
Sologig Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using sologig.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
IT Technical Support Apply now