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IT Technical Support

Job Description

Job Title: IT Customer Services

Location: Salt Lake City UT

Duration: 12 months

Job Description:

Education
Bachelor's degree, preferably Information Technology related
Windows 7/10 technical troubleshooting, Microsoft Office/Outlook advanced support, troubleshooting Windows OS, Network account password reset, Microsoft Office, network and other application issues

Nice to have: Any CompTia A+, Network+, Security+ certs, and ITIL cert

Coordinates, diagnoses and troubleshoots incoming end user requests. Remotely provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services. Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs). Provides case status updates to management and end users. Supports and maintains effective relationships with end users. Maintains and updates records in tracking databases within established SLAs. Alerts management to emerging trends in incidents, problems, or issues.

Overall Summary
Highly developed support individual contributor.
Works autonomously. May act as a mentor to lower level peers and provide guidance on tasks.
Makes recommendations for solutions.
Works on assignments requiring judgment and initiative.

Nature of Supervision
Works autonomously.
May act as a mentor to lower level peers and provide guidance on tasks.

Communication & Influence
Communicates with contacts typically within and outside the department on matters that involve obtaining or providing information requiring explanation or interpretation to understand and reach agreement. Makes recommendations for solutions.

Innovation & Complexity
Work is structured within identified boundaries and procedures.
May work on assignments requiring judgment and initiative. Uses knowledge and experience to resolve issues.

Organization Impact
Works to achieve operational targets within job area which has impact on the overall achievement of results for the team. Work is of larger scope, typically on less structured task-related activities requiring judgement.

Education & Experience
Requires highly developed job knowledge/skills.

Job Requirements

 

Job Snapshot

Location US-UT-Salt Lake City
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Analysts

Analysts International Corporation (AIC) is an IT services firm fully dedicated to the success and satisfaction of its customers. From IT staffing to project-based solutions, AIC provides a broad range of services designed to help businesses and government agencies drive value, control costs and deliver on the promise of a more efficient and productive enterprise. Learn More

Contact Information

US-UT-Salt Lake City
AIC
(919) 461-8143
Snapshot
Analysts
Company:
US-UT-Salt Lake City
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Job Title: IT Customer Services

Location: Salt Lake City UT

Duration: 12 months

Job Description:

Education
Bachelor's degree, preferably Information Technology related
Windows 7/10 technical troubleshooting, Microsoft Office/Outlook advanced support, troubleshooting Windows OS, Network account password reset, Microsoft Office, network and other application issues

Nice to have: Any CompTia A+, Network+, Security+ certs, and ITIL cert

Coordinates, diagnoses and troubleshoots incoming end user requests. Remotely provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services. Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs). Provides case status updates to management and end users. Supports and maintains effective relationships with end users. Maintains and updates records in tracking databases within established SLAs. Alerts management to emerging trends in incidents, problems, or issues.

Overall Summary
Highly developed support individual contributor.
Works autonomously. May act as a mentor to lower level peers and provide guidance on tasks.
Makes recommendations for solutions.
Works on assignments requiring judgment and initiative.

Nature of Supervision
Works autonomously.
May act as a mentor to lower level peers and provide guidance on tasks.

Communication & Influence
Communicates with contacts typically within and outside the department on matters that involve obtaining or providing information requiring explanation or interpretation to understand and reach agreement. Makes recommendations for solutions.

Innovation & Complexity
Work is structured within identified boundaries and procedures.
May work on assignments requiring judgment and initiative. Uses knowledge and experience to resolve issues.

Organization Impact
Works to achieve operational targets within job area which has impact on the overall achievement of results for the team. Work is of larger scope, typically on less structured task-related activities requiring judgement.

Education & Experience
Requires highly developed job knowledge/skills.

Job Requirements

 
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