Job Title: IT Technician 1
Duration: 03 months contract
Hours: 8-5 pm, flexible
Client Location: Davidson, North Carolina 28036
Summary: Provide prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs).
Major Job Duties:
Perform desk-side Windows XP workstation support in a networked office environment.
Supporting or performing MS Office and Outlook configuration and troubleshooting; software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration and troubleshooting; and computer/user moves, adds, and changes.
Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required.
Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements. Short-term project.
Duties will include replacing 250 monitors and installing other devices in a manufacturing environment to support project implementation; updating asset information in Service Now; unboxing monitors and other devices; loading old monitors into a crate for disposal.