The #1 Site for IT and Engineering Jobs - search all IT and Engineering  jobs.

IT Technology Engineer - Remote / 25% travel

Job Description



Description: IT Technology Engineer (TE)
Can be Remote, will require occasional travel 25%

3 Months Contract


Position Overview

The Technology Engineer (TE) will work with Service leadership, internal business partners, contact centers, other system engineers and 3rd party or internal developers to restore to operation a technology solution installed at an external customer's location. These resolutions can take the form of new software updates, validated workarounds or an approved solution article. The TE is focused on providing resolutions to escalated technology incidents which are re-usable and sustainable and enable the restoration of acceptable operating conditions at a customer location. The TE is considered an expert within a given technology area such as IT infrastructure components, Wi-Fi or Wired based networking or application software support.

Critical Responsibilities

  • Conduct a regular review of escalated service requests to identify common causes or process improvements
  • Participates in the resolution of escalated customer related service requests
  • Engages customers verbally or through written email communication to gather further information and to determine severity of impact of escalated service requests
  • Maintains a sense of urgency in the resolution of escalated service requests
  • Engage 3rd party providers as needed to collaborate on the resolution of customer site issues
  • Ensure that proper documentation has been completed as part of the resolution process for an escalated service request
  • Provide recommendations on technologies or adoption of existing technologies to meet the objectives of a service
  • Develop and rollout enhanced troubleshooting techniques or tools which help to meet and exceed written service level requirements or agreements
  • Continuously looks for ways to improve the services through structured change management process (Continuous Improvement)

    Key Qualifications
  • Previous employment or consultative engagement with a Managed Service Provider (MSP) is desired.
  • Experience with Service Management tools such as Service Now, Peregrine, HP Tools suite including Problem Management, Configuration Management, Project Portfolio Management
  • Solid understanding of network security architecture and its impact on connected devices.
  • Solid experience with Windows and Linux server configuration, virtualization and deployment
  • 5+ years in the administration and operation of an IT network, such as firewalls, switches and routers or Wireless controllers, access points or a combination thereof
  • 5+ years as a Technology Engineer or similar role supporting IT services around network infrastructure or application operations technologies.
  • Familiarity with data flow diagrams and protocols such as UDP, TCP and MQTT
  • Demonstrated ability to use diagnostic tools such as WireShark, TCPDump or similar
  • ITIL Foundations Certified (v3/v4) preferred
  • Excellent verbal and written communications skills
  • Excellent organization and customer services skills
  • 25% travel is possible to customer locations throughout the United States as needed.

Job Requirements

Description: IT Technology Engineer (TE) Can be Remote, will require occasional travel 25% 3 Months Contract Position Overview The Technology Engineer (TE) will work with Service leadership, internal business partners, contact centers, other system engineers and 3rd party or internal developers to restore to operation a technology solution installed at an external customer's location. These resolutions can take the form of new software updates, validated workarounds or an approved solution article. The TE is focused on providing resolutions to escalated technology incidents which are re-usable and sustainable and enable the restoration of acceptable operating conditions at a customer location. The TE is considered an expert within a given technology area such as IT infrastructure components, Wi-Fi or Wired based networking or application software support. Critical Responsibilities Conduct a regular review of escalated service requests to identify common causes or process improvements Participates in the resolution of escalated customer related service requests Engages customers verbally or through written email communication to gather further information and to determine severity of impact of escalated service requests Maintains a sense of urgency in the resolution of escalated service requests Engage 3rd party providers as needed to collaborate on the resolution of customer site issues Ensure that proper documentation has been completed as part of the resolution process for an escalated service request Provide recommendations on technologies or adoption of existing technologies to meet the objectives of a service Develop and rollout enhanced troubleshooting techniques or tools which help to meet and exceed written service level requirements or agreements Continuously looks for ways to improve the services through structured change management process (Continuous Improvement) Key Qualifications Previous employment or consultative engagement with a Managed Service Provider (MSP) is desired. Experience with Service Management tools such as Service Now, Peregrine, HP Tools suite including Problem Management, Configuration Management, Project Portfolio Management Solid understanding of network security architecture and its impact on connected devices. Solid experience with Windows and Linux server configuration, virtualization and deployment 5+ years in the administration and operation of an IT network, such as firewalls, switches and routers or Wireless controllers, access points or a combination thereof 5+ years as a Technology Engineer or similar role supporting IT services around network infrastructure or application operations technologies. Familiarity with data flow diagrams and protocols such as UDP, TCP and MQTT Demonstrated ability to use diagnostic tools such as WireShark, TCPDump or similar ITIL Foundations Certified (v3/v4) preferred Excellent verbal and written communications skills Excellent organization and customer services skills 25% travel is possible to customer locations throughout the United States as needed.

Job Snapshot

Location US-IL-Deerfield
Employment Type Contractor
Pay Type Hour
Pay Rate $65.00 - $68.00 /Hour
Store Type Creative & Design, Engineering & Aerospace, Other
Other Compensation: No Benefits
Apply

Company Overview

Analysts

Analysts International Corporation (AIC) is an IT services firm fully dedicated to the success and satisfaction of its customers. From IT staffing to project-based solutions, AIC provides a broad range of services designed to help businesses and government agencies drive value, control costs and deliver on the promise of a more efficient and productive enterprise. Learn More

Contact Information

US-IL-Deerfield
AIC
(303)481-5170
Snapshot
Analysts
Company:
US-IL-Deerfield
Location:
Contractor
Employment Type:
Hour
Pay Type:
$65.00 - $68.00 /Hour
Pay Rate:
Creative & Design, Engineering & Aerospace, Other
Store Type:

Job Description



Description: IT Technology Engineer (TE)
Can be Remote, will require occasional travel 25%

3 Months Contract


Position Overview

The Technology Engineer (TE) will work with Service leadership, internal business partners, contact centers, other system engineers and 3rd party or internal developers to restore to operation a technology solution installed at an external customer's location. These resolutions can take the form of new software updates, validated workarounds or an approved solution article. The TE is focused on providing resolutions to escalated technology incidents which are re-usable and sustainable and enable the restoration of acceptable operating conditions at a customer location. The TE is considered an expert within a given technology area such as IT infrastructure components, Wi-Fi or Wired based networking or application software support.

Critical Responsibilities

  • Conduct a regular review of escalated service requests to identify common causes or process improvements
  • Participates in the resolution of escalated customer related service requests
  • Engages customers verbally or through written email communication to gather further information and to determine severity of impact of escalated service requests
  • Maintains a sense of urgency in the resolution of escalated service requests
  • Engage 3rd party providers as needed to collaborate on the resolution of customer site issues
  • Ensure that proper documentation has been completed as part of the resolution process for an escalated service request
  • Provide recommendations on technologies or adoption of existing technologies to meet the objectives of a service
  • Develop and rollout enhanced troubleshooting techniques or tools which help to meet and exceed written service level requirements or agreements
  • Continuously looks for ways to improve the services through structured change management process (Continuous Improvement)

    Key Qualifications
  • Previous employment or consultative engagement with a Managed Service Provider (MSP) is desired.
  • Experience with Service Management tools such as Service Now, Peregrine, HP Tools suite including Problem Management, Configuration Management, Project Portfolio Management
  • Solid understanding of network security architecture and its impact on connected devices.
  • Solid experience with Windows and Linux server configuration, virtualization and deployment
  • 5+ years in the administration and operation of an IT network, such as firewalls, switches and routers or Wireless controllers, access points or a combination thereof
  • 5+ years as a Technology Engineer or similar role supporting IT services around network infrastructure or application operations technologies.
  • Familiarity with data flow diagrams and protocols such as UDP, TCP and MQTT
  • Demonstrated ability to use diagnostic tools such as WireShark, TCPDump or similar
  • ITIL Foundations Certified (v3/v4) preferred
  • Excellent verbal and written communications skills
  • Excellent organization and customer services skills
  • 25% travel is possible to customer locations throughout the United States as needed.

Job Requirements

Description: IT Technology Engineer (TE) Can be Remote, will require occasional travel 25% 3 Months Contract Position Overview The Technology Engineer (TE) will work with Service leadership, internal business partners, contact centers, other system engineers and 3rd party or internal developers to restore to operation a technology solution installed at an external customer's location. These resolutions can take the form of new software updates, validated workarounds or an approved solution article. The TE is focused on providing resolutions to escalated technology incidents which are re-usable and sustainable and enable the restoration of acceptable operating conditions at a customer location. The TE is considered an expert within a given technology area such as IT infrastructure components, Wi-Fi or Wired based networking or application software support. Critical Responsibilities Conduct a regular review of escalated service requests to identify common causes or process improvements Participates in the resolution of escalated customer related service requests Engages customers verbally or through written email communication to gather further information and to determine severity of impact of escalated service requests Maintains a sense of urgency in the resolution of escalated service requests Engage 3rd party providers as needed to collaborate on the resolution of customer site issues Ensure that proper documentation has been completed as part of the resolution process for an escalated service request Provide recommendations on technologies or adoption of existing technologies to meet the objectives of a service Develop and rollout enhanced troubleshooting techniques or tools which help to meet and exceed written service level requirements or agreements Continuously looks for ways to improve the services through structured change management process (Continuous Improvement) Key Qualifications Previous employment or consultative engagement with a Managed Service Provider (MSP) is desired. Experience with Service Management tools such as Service Now, Peregrine, HP Tools suite including Problem Management, Configuration Management, Project Portfolio Management Solid understanding of network security architecture and its impact on connected devices. Solid experience with Windows and Linux server configuration, virtualization and deployment 5+ years in the administration and operation of an IT network, such as firewalls, switches and routers or Wireless controllers, access points or a combination thereof 5+ years as a Technology Engineer or similar role supporting IT services around network infrastructure or application operations technologies. Familiarity with data flow diagrams and protocols such as UDP, TCP and MQTT Demonstrated ability to use diagnostic tools such as WireShark, TCPDump or similar ITIL Foundations Certified (v3/v4) preferred Excellent verbal and written communications skills Excellent organization and customer services skills 25% travel is possible to customer locations throughout the United States as needed.
Sologig Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using sologig.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
IT Technology Engineer - Remote / 25% travel Apply now