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IVR Application Developer

Job Description

ACS group has an immediate need for a [IVR Application Developer] with experience in the [Telecommunication] Industry. This is a [6+] months contract opportunity (with long-term potential

and is located in [Alpharetta, GA]. Our client is a leading [Telecommunication] company.

Please review the job description below:

Top Skills: [Java, IVR, Avaya]

Job Description:

Description:

OMNI Voice handles all projects related to Voice Technology in Verizon Consumer Group. The team handles the IVR (Interactive Voice Recognition) Voice Application Development in AEP Platform, Voice Tools Management, Voice Applications in Contact Center, Voice Biometrics & Fraud Management and also Voice Bot Development in Alexa, Google Dialog Flow. All these applications uses Microservices framework for orchestration & technology management.

Wireless IVR - Handles 4.5 million calls a day with 85% self-serve rate. Verizon Wireless IT's IVR is an enterprise-wide solution that supports multiple business segments 24X7 and is the front door for service calls catering to both English and Spanish speaking customer base.

* Team is looking for a candidate to be part of development team and contribute to the design & development tasks.
* The candidate would primarily be working on defining, designing & developing OD layer code for delivering Voice applications in AEP. This is one of the transformation initiatives for Omni Experience for a customer across various voice clients.

What you'll be doing...
* Deliver across the entire app life cycle - concept, design, build, deploy, test, release and support on IVR applications including Voice Bots
* Working on IVR development with Avaya OD using Micro Services
* Participate in application requirements for applications that the candidate would be working on
* Should act independently, at the same time display excellent collaboration within and between various teams
* Be accountable for the work allotted and stick to LOE provided. Track and develop tasks on time with no compromise to quality and keeping productivity of the team
* Impact analysis and risk analysis processes to be followed in case of change requests
* Ensure performance of the code developed as an ongoing basis and use the right tools for the same
* Work closely with team to develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables
* Collaborate with other team members and stakeholders
* Build reusable code and libraries for future use
* Keep up to date on the latest industry trends in the web technologies
* Build prototypes at tech scoping stage of projects
* Ensure security validations during design and coding

What we're looking for...
Required:

* Candidate should have 4-6 years of Avaya Experience Portal using Orchestrations
Designer
* Candidate should have 4-6 years of Java/J2EE experience
* Candidates should have excellent interpersonal and communication skills
* Experience with IVR systems is a must
* Experience with a high-performance, high-availability environment

Preferred:
* Candidate should be well versed with REST & SOAP Web Services technology
* Experience in Dev Ops Tool Chain (Git/Stash, JIRA, Confluence, Junit, JaCoCo, Sonar, Fortify, Jenkins)
* Knowledge in Micro Services Development
* Design, Develop IVR applications on MPS 1000 IVR using Periproduder
* Experience in No SQL database - Cassandra
* Experience in NLP & Bot development
* Experience with WebSphere/Tomcat

If it creates an interest for you, please email me the latest copy of your resume.

Thanks & Regards,

Pushkar Chaurasiya

Contact Number: 218-288-1505


ABOUT ACS GROUP.
- ACS Group is a premier provider of IT Consulting, Engineering Consulting, Healthcare, Talent, and Workforce Management Solutions to Fortune 1000 companies globally. Our operating brands have provided targeted services and solutions for more than 50 years. We serve our clients through four operating companies:
* AIC
*Analysts
*ComforceHealth
*HireGenics
Recent Recognitions:
#Largest Minority-Owned IT Staffing Firm in the U.S. (2018 SIA)
# No. 8 Largest IT Staffing Firm in the U.S. (2018 SIA)
#Inavero's Best of Staffing® Client Diamond Award (2018).
#National Class lV Supplier of the Year Finalist and a Regional Class IV Supplier of the Year by NMSDC
#Inavero's Best of Staffing®Client Diamond Award Winner(2017)

Website: www.acsicorp.com

Job Requirements

ACS group has an immediate need for a [IVR Application Developer] with experience in the [Telecommunication] Industry. This is a [6+] months contract opportunity (with long-term potential and is located in [Alpharetta, GA]. Our client is a leading [Telecommunication] company. Please review the job description below: Top Skills: [Java, IVR, Avaya] Job Description: Description: OMNI Voice handles all projects related to Voice Technology in Verizon Consumer Group. The team handles the IVR (Interactive Voice Recognition) Voice Application Development in AEP Platform, Voice Tools Management, Voice Applications in Contact Center, Voice Biometrics & Fraud Management and also Voice Bot Development in Alexa, Google Dialog Flow. All these applications uses Microservices framework for orchestration & technology management. Wireless IVR - Handles 4.5 million calls a day with 85% self-serve rate. Verizon Wireless IT's IVR is an enterprise-wide solution that supports multiple business segments 24X7 and is the front door for service calls catering to both English and Spanish speaking customer base. • Team is looking for a candidate to be part of development team and contribute to the design & development tasks. • The candidate would primarily be working on defining, designing & developing OD layer code for delivering Voice applications in AEP. This is one of the transformation initiatives for Omni Experience for a customer across various voice clients. What you'll be doing... • Deliver across the entire app life cycle - concept, design, build, deploy, test, release and support on IVR applications including Voice Bots • Working on IVR development with Avaya OD using Micro Services • Participate in application requirements for applications that the candidate would be working on • Should act independently, at the same time display excellent collaboration within and between various teams • Be accountable for the work allotted and stick to LOE provided. Track and develop tasks on time with no compromise to quality and keeping productivity of the team • Impact analysis and risk analysis processes to be followed in case of change requests • Ensure performance of the code developed as an ongoing basis and use the right tools for the same • Work closely with team to develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables • Collaborate with other team members and stakeholders • Build reusable code and libraries for future use • Keep up to date on the latest industry trends in the web technologies • Build prototypes at tech scoping stage of projects • Ensure security validations during design and coding What we're looking for... Required: • Candidate should have 4-6 years of Avaya Experience Portal using Orchestrations Designer • Candidate should have 4-6 years of Java/J2EE experience • Candidates should have excellent interpersonal and communication skills • Experience with IVR systems is a must • Experience with a high-performance, high-availability environment Preferred: • Candidate should be well versed with REST & SOAP Web Services technology • Experience in Dev Ops Tool Chain (Git/Stash, JIRA, Confluence, Junit, JaCoCo, Sonar, Fortify, Jenkins) • Knowledge in Micro Services Development • Design, Develop IVR applications on MPS 1000 IVR using Periproduder • Experience in No SQL database - Cassandra • Experience in NLP & Bot development • Experience with WebSphere/Tomcat If it creates an interest for you, please email me the latest copy of your resume. Thanks & Regards, Pushkar Chaurasiya Contact Number: 218-288-1505 pushkar.chaurasiya@acsicorp.com ABOUT ACS GROUP. - ACS Group is a premier provider of IT Consulting, Engineering Consulting, Healthcare, Talent, and Workforce Management Solutions to Fortune 1000 companies globally. Our operating brands have provided targeted services and solutions for more than 50 years. We serve our clients through four operating companies: • AIC •Analysts •ComforceHealth •HireGenics Recent Recognitions: #Largest Minority-Owned IT Staffing Firm in the U.S. (2018 SIA) # No. 8 Largest IT Staffing Firm in the U.S. (2018 SIA) #Inavero's Best of Staffing® Client Diamond Award (2018). #National Class lV Supplier of the Year Finalist and a Regional Class IV Supplier of the Year by NMSDC #Inavero's Best of Staffing®Client Diamond Award Winner(2017) Website: www.acsicorp.com

Job Snapshot

Location US-GA-Alpharetta
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
Apply

Company Overview

AIC (part of ACS Group)

Analysts International Corporation (AIC) is an IT services firm fully dedicated to the success and satisfaction of its customers. From IT staffing to project-based solutions, AIC provides a broad range of services designed to help businesses and government agencies drive value, control costs and deliver on the promise of a more efficient and productive enterprise. Learn More

Contact Information

US-GA-Alpharetta
AIC
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Snapshot
AIC (part of ACS Group)
Company:
US-GA-Alpharetta
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

ACS group has an immediate need for a [IVR Application Developer] with experience in the [Telecommunication] Industry. This is a [6+] months contract opportunity (with long-term potential

and is located in [Alpharetta, GA]. Our client is a leading [Telecommunication] company.

Please review the job description below:

Top Skills: [Java, IVR, Avaya]

Job Description:

Description:

OMNI Voice handles all projects related to Voice Technology in Verizon Consumer Group. The team handles the IVR (Interactive Voice Recognition) Voice Application Development in AEP Platform, Voice Tools Management, Voice Applications in Contact Center, Voice Biometrics & Fraud Management and also Voice Bot Development in Alexa, Google Dialog Flow. All these applications uses Microservices framework for orchestration & technology management.

Wireless IVR - Handles 4.5 million calls a day with 85% self-serve rate. Verizon Wireless IT's IVR is an enterprise-wide solution that supports multiple business segments 24X7 and is the front door for service calls catering to both English and Spanish speaking customer base.

* Team is looking for a candidate to be part of development team and contribute to the design & development tasks.
* The candidate would primarily be working on defining, designing & developing OD layer code for delivering Voice applications in AEP. This is one of the transformation initiatives for Omni Experience for a customer across various voice clients.

What you'll be doing...
* Deliver across the entire app life cycle - concept, design, build, deploy, test, release and support on IVR applications including Voice Bots
* Working on IVR development with Avaya OD using Micro Services
* Participate in application requirements for applications that the candidate would be working on
* Should act independently, at the same time display excellent collaboration within and between various teams
* Be accountable for the work allotted and stick to LOE provided. Track and develop tasks on time with no compromise to quality and keeping productivity of the team
* Impact analysis and risk analysis processes to be followed in case of change requests
* Ensure performance of the code developed as an ongoing basis and use the right tools for the same
* Work closely with team to develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables
* Collaborate with other team members and stakeholders
* Build reusable code and libraries for future use
* Keep up to date on the latest industry trends in the web technologies
* Build prototypes at tech scoping stage of projects
* Ensure security validations during design and coding

What we're looking for...
Required:

* Candidate should have 4-6 years of Avaya Experience Portal using Orchestrations
Designer
* Candidate should have 4-6 years of Java/J2EE experience
* Candidates should have excellent interpersonal and communication skills
* Experience with IVR systems is a must
* Experience with a high-performance, high-availability environment

Preferred:
* Candidate should be well versed with REST & SOAP Web Services technology
* Experience in Dev Ops Tool Chain (Git/Stash, JIRA, Confluence, Junit, JaCoCo, Sonar, Fortify, Jenkins)
* Knowledge in Micro Services Development
* Design, Develop IVR applications on MPS 1000 IVR using Periproduder
* Experience in No SQL database - Cassandra
* Experience in NLP & Bot development
* Experience with WebSphere/Tomcat

If it creates an interest for you, please email me the latest copy of your resume.

Thanks & Regards,

Pushkar Chaurasiya

Contact Number: 218-288-1505


ABOUT ACS GROUP.
- ACS Group is a premier provider of IT Consulting, Engineering Consulting, Healthcare, Talent, and Workforce Management Solutions to Fortune 1000 companies globally. Our operating brands have provided targeted services and solutions for more than 50 years. We serve our clients through four operating companies:
* AIC
*Analysts
*ComforceHealth
*HireGenics
Recent Recognitions:
#Largest Minority-Owned IT Staffing Firm in the U.S. (2018 SIA)
# No. 8 Largest IT Staffing Firm in the U.S. (2018 SIA)
#Inavero's Best of Staffing® Client Diamond Award (2018).
#National Class lV Supplier of the Year Finalist and a Regional Class IV Supplier of the Year by NMSDC
#Inavero's Best of Staffing®Client Diamond Award Winner(2017)

Website: www.acsicorp.com

Job Requirements

ACS group has an immediate need for a [IVR Application Developer] with experience in the [Telecommunication] Industry. This is a [6+] months contract opportunity (with long-term potential and is located in [Alpharetta, GA]. Our client is a leading [Telecommunication] company. Please review the job description below: Top Skills: [Java, IVR, Avaya] Job Description: Description: OMNI Voice handles all projects related to Voice Technology in Verizon Consumer Group. The team handles the IVR (Interactive Voice Recognition) Voice Application Development in AEP Platform, Voice Tools Management, Voice Applications in Contact Center, Voice Biometrics & Fraud Management and also Voice Bot Development in Alexa, Google Dialog Flow. All these applications uses Microservices framework for orchestration & technology management. Wireless IVR - Handles 4.5 million calls a day with 85% self-serve rate. Verizon Wireless IT's IVR is an enterprise-wide solution that supports multiple business segments 24X7 and is the front door for service calls catering to both English and Spanish speaking customer base. • Team is looking for a candidate to be part of development team and contribute to the design & development tasks. • The candidate would primarily be working on defining, designing & developing OD layer code for delivering Voice applications in AEP. This is one of the transformation initiatives for Omni Experience for a customer across various voice clients. What you'll be doing... • Deliver across the entire app life cycle - concept, design, build, deploy, test, release and support on IVR applications including Voice Bots • Working on IVR development with Avaya OD using Micro Services • Participate in application requirements for applications that the candidate would be working on • Should act independently, at the same time display excellent collaboration within and between various teams • Be accountable for the work allotted and stick to LOE provided. Track and develop tasks on time with no compromise to quality and keeping productivity of the team • Impact analysis and risk analysis processes to be followed in case of change requests • Ensure performance of the code developed as an ongoing basis and use the right tools for the same • Work closely with team to develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables • Collaborate with other team members and stakeholders • Build reusable code and libraries for future use • Keep up to date on the latest industry trends in the web technologies • Build prototypes at tech scoping stage of projects • Ensure security validations during design and coding What we're looking for... Required: • Candidate should have 4-6 years of Avaya Experience Portal using Orchestrations Designer • Candidate should have 4-6 years of Java/J2EE experience • Candidates should have excellent interpersonal and communication skills • Experience with IVR systems is a must • Experience with a high-performance, high-availability environment Preferred: • Candidate should be well versed with REST & SOAP Web Services technology • Experience in Dev Ops Tool Chain (Git/Stash, JIRA, Confluence, Junit, JaCoCo, Sonar, Fortify, Jenkins) • Knowledge in Micro Services Development • Design, Develop IVR applications on MPS 1000 IVR using Periproduder • Experience in No SQL database - Cassandra • Experience in NLP & Bot development • Experience with WebSphere/Tomcat If it creates an interest for you, please email me the latest copy of your resume. Thanks & Regards, Pushkar Chaurasiya Contact Number: 218-288-1505 pushkar.chaurasiya@acsicorp.com ABOUT ACS GROUP. - ACS Group is a premier provider of IT Consulting, Engineering Consulting, Healthcare, Talent, and Workforce Management Solutions to Fortune 1000 companies globally. Our operating brands have provided targeted services and solutions for more than 50 years. We serve our clients through four operating companies: • AIC •Analysts •ComforceHealth •HireGenics Recent Recognitions: #Largest Minority-Owned IT Staffing Firm in the U.S. (2018 SIA) # No. 8 Largest IT Staffing Firm in the U.S. (2018 SIA) #Inavero's Best of Staffing® Client Diamond Award (2018). #National Class lV Supplier of the Year Finalist and a Regional Class IV Supplier of the Year by NMSDC #Inavero's Best of Staffing®Client Diamond Award Winner(2017) Website: www.acsicorp.com
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