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Information Technology Infrastructure Technician (ISP/OSP )

Job Description

Department Marketing Statement

Washington Metropolitan Area Transit Authority is seeking an IT Infrastructure Technician A to perform work throughout the Washington Metro system. A strong work ethic and a flexible attitude are critical for success in this role.

This technician will perform IT Infrastructure ISP/OSP installation, maintenance, and repair of IP network infrastructure systems. This technical will also be responsible for Fiber Optic structured cable distribution system installation (ISP/OSP). Ability to terminate all forms of fiber by various methods (Familiarity with fiber connector types and manufacturers). Experience testing single-mode and multi-mode fiber installations. Experience with OTDR testing and fiber optic troubleshooting. Pulling ISP and OSP cable copper/fiber, fire stopping, dressing cables, and labeling to industry standards. Installing, terminating, and testing all forms of copper and fiber cabling. Installing closet hardware, including backboards, connecting blocks, racks, patch panels, and fiber enclosures. Attending training and safety meetings and working safely at all times.


Minimum Qualifications :

Graduation from high school or high school equivalent with a minimum of 8 consecutive years of in-depth, verifiable technical experience in the networking and telecommunications industry performing site surveys, developing job plans, and implementing structured cable infrastructure systems.

Or

Graduation from high school or high school equivalent with a minimum of 6 consecutive years of in-depth, verifiable technical experience in the networking and telecommunications industry will be accepted when the incumbent holds a current BICSI Information and Communications Technology (ICT) professional's certification.

Certification/Licensure:

Possession of a valid motor vehicle operator's license issued from jurisdiction of residence and ability to legally operate a motor vehicle in Maryland, DC, and Virginia is required.

Medical Group:

Ability to satisfactorily complete the medical examination for this position. The employee must be able to perform the essential functions of this position either with or without reasonable accommodations.

The incumbent must be able to meet the physical exertion requirements as described in the Physical Effort Requirements, and WORX/Medical Ergonomics Analysis attachments to this position description.

Periodic reviews will be performed by WORX/Medical as required to ensure the employee can continue to safely perform the physical exertion requirements of this position. This is a Safety-Sensitive position that requires random drug/alcohol testing in accordance with published WMATA P/Is and procedures.

Job Summary/Duties :

Under the general supervision of an IT/NCS Infrastructure Operations Shift Supervisor, the Information Technology Infrastructure Technician (ITIT) position is responsible for all construction build-out, daily (24x7x365) maintenance (trouble tickets), and management of the WMATA voice and data inside plant (ISP) and outside plant (OSP) cabling infrastructure (fiber, copper, coax) throughout the WMATA enterprise network. Networks included are METRO-NET, legacy CTS and BCN data networks, and phone network. Systems include CRCS Radio, PRCS Radio, GETS Phone, ETS Phone, and multiple \groups (MCAP, JDAC, IRPG) within WMATA. The Information Technology Infrastructure Technician will work closely with the IT-NCS Infrastructure leadership team, IT Operations Center, IT Help Desk, the ROCC, and other WMATA business units; to ensure that all WMATA networks, systems, and projects are built, monitored, and maintained in a 24x7x365 manner.

The Information Technology Infrastructure Technician A will perform daily analysis of WMATA infrastructure needs (TSR, Projects, Network and System Support) and contribute to design of network and systems integration and installation, which includes planning for the evolution of each network and system. The ITIT A incumbent performs installations and maintains network and system infrastructure (fiber, copper, coax, network hardware) Authority wide. Under the general supervision of the IT-NCS Infrastructure team, the ITIT A incumbent coordinates and facilitates third-party maintenance for network and systems services, and prepares and maintains documentation of network and system infrastructure.

Perform site surveys to obtaining the following information to ensure job/project consistency by securing blueprints or floor plans, determining cabling equipment locations to assure adequate space, perform visual inspection of job site, determine network and system equipment location (ER, EF, TR, TE,), identify any problem areas, interface with customer to identify needs, determine pulling technique (per code, standards, and manufacture), determine material storage, determine location access, determine location of stations.

Building telecommunications rooms to meet code, industry standards, and WMATA specifications. Build-out will require performing equipment layout, verifying wall load capacity, mounting backboards, constructing and mounting equipment racks, mount cable trays and ladder trays, mount blocks and patch panels per spec., mount D-rings and wire management panels, mount ground busbar, ground equipment (racks, cable tray, conduits, etc.) per code, mount fiber termination hardware as appropriate, perform housekeeping as needed.

Install grounding infrastructure per local code and WMATA specifications, determine ground source, select grounding hardware, install telecommunications bonding backbone (TBB), connect TMGB and TGB to TBB, connect protector ground to TMGB, perform grounding test, label and document grounding infrastructure.

Install cable support systems by verifying load of cable support system, adequacy of structure to support load, cable support installation access, separate high voltage from low voltage cables per standards, verify materials and tools needed, mount supports and supporting hardware (J-hooks, D-rings, etc.), bore holes to create pathway for cable support system and/or sleeve, mount cable support system, avoid EMI and RFI sources, label cable support system, and red-line prints.

Prepare station locations (wall outlets, floor outlets, power pole/modular furniture) by determining floor construction (cellular, raised, poke-through, undercarpet, etc.), outlet locations, cable routing method, materials and tools needed, verify pathway, install conduit or flex, install outlet boxes or floor monuments, install pull string, and performing housekeeping of area.

Install horizontal station cable (conduit, open ceiling) by perform estimation of length of run, fishtape through conduit, fishtape pull string, use of conduit lubricant, ensure sufficient slack at both ends, verifying tensile strength of string, verifying manufacturer's specs for cable limitations, routing string through support (manually, gopher pole, etc.), using cable protection for transition, attaching string to cable, attaching trailer string, pull cables properly to maintain bend radius, label and document cables.

Install backbone cable (from top floor down, from bottom floor up) by verifying proper run and cable length, proper attachment of reel brake to cable reel, attaching string to cable, attaching pulleys, verify pull rope is installed, attach cable to rope, verify tugger and pulley is secure, communicating with co-workers for routing, routing and securing in closets, label and document backbone cables.

Install optical fiber cable by performing appropriate test to ensure fiber integrity, install and secure innerducts/pull rope, set up pulling sleeve to maintain proper bend radius, attach pulling medium to fiber, create figure eight slack, secure work area for pulling, pull fiber, secure cable per manufactures specs, label and document fiber cable.

Firestopping (floor, walls) to meet code and WMATA specs by installation of firestopping conduit between fire walls, risers between floors, and verifying plenum and non-plenum environments.

Perform pre-termination functions by organizing cables by destination, forming and dressing cables, determining length and slack of needed cable, re-label and cut-back cable, use proper cable management, document and label cable sheath length.

Perform IDC UTP and STP terminations on cross-connects and patch panels by determining method and length of sheath removal to ANSI/TIA/EIA and manufacture specs, grounding and bonding cable as needed, separate binders, fan and form cable or binders, perform strain relief, perform termination per ANSI/TIA/EIA and manufacture specs, assemble termination hardware per manufacture specs, label and document patch panels or designation strips, and perform housekeeping as needed.

Perform optical fiber termination (multimode, ST, SC, LC, MPO) by selecting proper termination kit, determining the method and length of sheath removal, removing sheath as per manufacture specs, separating and identifying binder groups or buffer tubes, clean and separate fibers and furcate, perform grounding and bonding as needed, perform termination per manufacture specs, assemble termination hardware per manufacture specs, install loose fiber and connector into termination hardware, label and document fiber cable per ANSI/TIA/EIA and WMATA specs.

Perform fiber splicing (fusion and mechanical) by determining appropriate splicing method, acquiring proper closure or transition splice box and appropriate tool kit, assemble closure or splice box hardware, document sheath length markings, determine method and length of sheath removal/assembly, remove sheath to manufacture specs, clean cable core as required, separate tie off binder groups, clean an furcate, perform grounding and bonding as needed, load fan out or buffer tubes in splice trays, place splice protection on individual fiber, prepare fiber (strip, clean, and cleave), perform fusion or mechanical splice, secure splice in protective device, store excess fiber and place splice in tray, label, close tray and place in splice enclosure, test per ANSI/TIA/EIA and WMATA specs, and perform housekeeping.

Perform copper cable testing by disconnecting cabling from an electronic device, calibrating machine and selecting cable type and testing per manufactures specs, calibrate NVP, set parameters for cable type, perform the following tests; wire line map, insertion loss, NEXT, ACR, length, DC resistance, capacitance, characteristic impedance, continuity, cable fault, attenuation, and document test results.

Perform optical fiber testing by disconnecting active equipment, obtaining appropriate light source for single mode or multimode and power meter, set source and meter for proper wave length, test jumpers and couplers, clean connectors on test jumpers, use jumpers to obtain power reference per ANSI/TIA/EIA standards, connect light source to one end and meter to other end of fiber, record power meter reading, calculate loss, and document results.

Perform copper cable troubleshooting by gathering relevant information, verifying problem, clarifying problem, performing visual inspection, disconnecting active equipment, running tests with meter, identify failed results, know corrective action to take, retest and document.

Perform fiber cable troubleshooting by disconnecting active equipment, verify test equipment setup, understanding and use OLTS, compare power meter reading to standard or specs, determine source problem if loss is too high or no light, take corrective action on cable and retest, and document findings.

Perform retrofit (identify active circuits and cutover) by requesting information from customer, visually determining if circuit is attached to active device, hand trace line, check for existing documentation, check labels and tags, use appropriate test set for copper or fiber, inspect terminations or jumpers, use toners and probe on spare pair, and label ends of cable.

The ITIT A incumbent, at a minimum, will perform all the duties listed above as it pertains to network and system infrastructure at WMATA. The list is a general guide of duties, but does not encompass all required duties as an ITIT A employee. The Employer retains the right to change or assign other duties to this position.

The above duties and responsibilities are not intended to limit specific duties and responsibilities of any particular position. It is not intended to limit in any way the right of supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria:

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Personal Interview
  • Skills Assessments
  • Verification of education and experience
  • Criminal Background Check
  • Credit history report for positions with fiduciary responsibilities
  • Successful completion of a medical examination including a drug and alcohol screening
  • Review of a current Motor Vehicle Report

Closing :

Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

Job Requirements

 

Job Snapshot

Location US-MD-College Park, MD
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Washington Metropolitan Area Transit Authority

As a leader in the transportation industry, Metro strives to attract and retain top-quality staff to ensure high-quality service to our customers. One way Metro achieves this goal is by providing a worklife that fosters the motivation and enthusiasm necessary to succeed. If you're looking for job satisfaction, excellent benefits, and professional development, Metro is where you want to be. Learn More

Contact Information

US-MD-College Park, MD
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Snapshot
Washington Metropolitan Area Transit Authority
Company:
US-MD-College Park, MD
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Department Marketing Statement

Washington Metropolitan Area Transit Authority is seeking an IT Infrastructure Technician A to perform work throughout the Washington Metro system. A strong work ethic and a flexible attitude are critical for success in this role.

This technician will perform IT Infrastructure ISP/OSP installation, maintenance, and repair of IP network infrastructure systems. This technical will also be responsible for Fiber Optic structured cable distribution system installation (ISP/OSP). Ability to terminate all forms of fiber by various methods (Familiarity with fiber connector types and manufacturers). Experience testing single-mode and multi-mode fiber installations. Experience with OTDR testing and fiber optic troubleshooting. Pulling ISP and OSP cable copper/fiber, fire stopping, dressing cables, and labeling to industry standards. Installing, terminating, and testing all forms of copper and fiber cabling. Installing closet hardware, including backboards, connecting blocks, racks, patch panels, and fiber enclosures. Attending training and safety meetings and working safely at all times.


Minimum Qualifications :

Graduation from high school or high school equivalent with a minimum of 8 consecutive years of in-depth, verifiable technical experience in the networking and telecommunications industry performing site surveys, developing job plans, and implementing structured cable infrastructure systems.

Or

Graduation from high school or high school equivalent with a minimum of 6 consecutive years of in-depth, verifiable technical experience in the networking and telecommunications industry will be accepted when the incumbent holds a current BICSI Information and Communications Technology (ICT) professional's certification.

Certification/Licensure:

Possession of a valid motor vehicle operator's license issued from jurisdiction of residence and ability to legally operate a motor vehicle in Maryland, DC, and Virginia is required.

Medical Group:

Ability to satisfactorily complete the medical examination for this position. The employee must be able to perform the essential functions of this position either with or without reasonable accommodations.

The incumbent must be able to meet the physical exertion requirements as described in the Physical Effort Requirements, and WORX/Medical Ergonomics Analysis attachments to this position description.

Periodic reviews will be performed by WORX/Medical as required to ensure the employee can continue to safely perform the physical exertion requirements of this position. This is a Safety-Sensitive position that requires random drug/alcohol testing in accordance with published WMATA P/Is and procedures.

Job Summary/Duties :

Under the general supervision of an IT/NCS Infrastructure Operations Shift Supervisor, the Information Technology Infrastructure Technician (ITIT) position is responsible for all construction build-out, daily (24x7x365) maintenance (trouble tickets), and management of the WMATA voice and data inside plant (ISP) and outside plant (OSP) cabling infrastructure (fiber, copper, coax) throughout the WMATA enterprise network. Networks included are METRO-NET, legacy CTS and BCN data networks, and phone network. Systems include CRCS Radio, PRCS Radio, GETS Phone, ETS Phone, and multiple \groups (MCAP, JDAC, IRPG) within WMATA. The Information Technology Infrastructure Technician will work closely with the IT-NCS Infrastructure leadership team, IT Operations Center, IT Help Desk, the ROCC, and other WMATA business units; to ensure that all WMATA networks, systems, and projects are built, monitored, and maintained in a 24x7x365 manner.

The Information Technology Infrastructure Technician A will perform daily analysis of WMATA infrastructure needs (TSR, Projects, Network and System Support) and contribute to design of network and systems integration and installation, which includes planning for the evolution of each network and system. The ITIT A incumbent performs installations and maintains network and system infrastructure (fiber, copper, coax, network hardware) Authority wide. Under the general supervision of the IT-NCS Infrastructure team, the ITIT A incumbent coordinates and facilitates third-party maintenance for network and systems services, and prepares and maintains documentation of network and system infrastructure.

Perform site surveys to obtaining the following information to ensure job/project consistency by securing blueprints or floor plans, determining cabling equipment locations to assure adequate space, perform visual inspection of job site, determine network and system equipment location (ER, EF, TR, TE,), identify any problem areas, interface with customer to identify needs, determine pulling technique (per code, standards, and manufacture), determine material storage, determine location access, determine location of stations.

Building telecommunications rooms to meet code, industry standards, and WMATA specifications. Build-out will require performing equipment layout, verifying wall load capacity, mounting backboards, constructing and mounting equipment racks, mount cable trays and ladder trays, mount blocks and patch panels per spec., mount D-rings and wire management panels, mount ground busbar, ground equipment (racks, cable tray, conduits, etc.) per code, mount fiber termination hardware as appropriate, perform housekeeping as needed.

Install grounding infrastructure per local code and WMATA specifications, determine ground source, select grounding hardware, install telecommunications bonding backbone (TBB), connect TMGB and TGB to TBB, connect protector ground to TMGB, perform grounding test, label and document grounding infrastructure.

Install cable support systems by verifying load of cable support system, adequacy of structure to support load, cable support installation access, separate high voltage from low voltage cables per standards, verify materials and tools needed, mount supports and supporting hardware (J-hooks, D-rings, etc.), bore holes to create pathway for cable support system and/or sleeve, mount cable support system, avoid EMI and RFI sources, label cable support system, and red-line prints.

Prepare station locations (wall outlets, floor outlets, power pole/modular furniture) by determining floor construction (cellular, raised, poke-through, undercarpet, etc.), outlet locations, cable routing method, materials and tools needed, verify pathway, install conduit or flex, install outlet boxes or floor monuments, install pull string, and performing housekeeping of area.

Install horizontal station cable (conduit, open ceiling) by perform estimation of length of run, fishtape through conduit, fishtape pull string, use of conduit lubricant, ensure sufficient slack at both ends, verifying tensile strength of string, verifying manufacturer's specs for cable limitations, routing string through support (manually, gopher pole, etc.), using cable protection for transition, attaching string to cable, attaching trailer string, pull cables properly to maintain bend radius, label and document cables.

Install backbone cable (from top floor down, from bottom floor up) by verifying proper run and cable length, proper attachment of reel brake to cable reel, attaching string to cable, attaching pulleys, verify pull rope is installed, attach cable to rope, verify tugger and pulley is secure, communicating with co-workers for routing, routing and securing in closets, label and document backbone cables.

Install optical fiber cable by performing appropriate test to ensure fiber integrity, install and secure innerducts/pull rope, set up pulling sleeve to maintain proper bend radius, attach pulling medium to fiber, create figure eight slack, secure work area for pulling, pull fiber, secure cable per manufactures specs, label and document fiber cable.

Firestopping (floor, walls) to meet code and WMATA specs by installation of firestopping conduit between fire walls, risers between floors, and verifying plenum and non-plenum environments.

Perform pre-termination functions by organizing cables by destination, forming and dressing cables, determining length and slack of needed cable, re-label and cut-back cable, use proper cable management, document and label cable sheath length.

Perform IDC UTP and STP terminations on cross-connects and patch panels by determining method and length of sheath removal to ANSI/TIA/EIA and manufacture specs, grounding and bonding cable as needed, separate binders, fan and form cable or binders, perform strain relief, perform termination per ANSI/TIA/EIA and manufacture specs, assemble termination hardware per manufacture specs, label and document patch panels or designation strips, and perform housekeeping as needed.

Perform optical fiber termination (multimode, ST, SC, LC, MPO) by selecting proper termination kit, determining the method and length of sheath removal, removing sheath as per manufacture specs, separating and identifying binder groups or buffer tubes, clean and separate fibers and furcate, perform grounding and bonding as needed, perform termination per manufacture specs, assemble termination hardware per manufacture specs, install loose fiber and connector into termination hardware, label and document fiber cable per ANSI/TIA/EIA and WMATA specs.

Perform fiber splicing (fusion and mechanical) by determining appropriate splicing method, acquiring proper closure or transition splice box and appropriate tool kit, assemble closure or splice box hardware, document sheath length markings, determine method and length of sheath removal/assembly, remove sheath to manufacture specs, clean cable core as required, separate tie off binder groups, clean an furcate, perform grounding and bonding as needed, load fan out or buffer tubes in splice trays, place splice protection on individual fiber, prepare fiber (strip, clean, and cleave), perform fusion or mechanical splice, secure splice in protective device, store excess fiber and place splice in tray, label, close tray and place in splice enclosure, test per ANSI/TIA/EIA and WMATA specs, and perform housekeeping.

Perform copper cable testing by disconnecting cabling from an electronic device, calibrating machine and selecting cable type and testing per manufactures specs, calibrate NVP, set parameters for cable type, perform the following tests; wire line map, insertion loss, NEXT, ACR, length, DC resistance, capacitance, characteristic impedance, continuity, cable fault, attenuation, and document test results.

Perform optical fiber testing by disconnecting active equipment, obtaining appropriate light source for single mode or multimode and power meter, set source and meter for proper wave length, test jumpers and couplers, clean connectors on test jumpers, use jumpers to obtain power reference per ANSI/TIA/EIA standards, connect light source to one end and meter to other end of fiber, record power meter reading, calculate loss, and document results.

Perform copper cable troubleshooting by gathering relevant information, verifying problem, clarifying problem, performing visual inspection, disconnecting active equipment, running tests with meter, identify failed results, know corrective action to take, retest and document.

Perform fiber cable troubleshooting by disconnecting active equipment, verify test equipment setup, understanding and use OLTS, compare power meter reading to standard or specs, determine source problem if loss is too high or no light, take corrective action on cable and retest, and document findings.

Perform retrofit (identify active circuits and cutover) by requesting information from customer, visually determining if circuit is attached to active device, hand trace line, check for existing documentation, check labels and tags, use appropriate test set for copper or fiber, inspect terminations or jumpers, use toners and probe on spare pair, and label ends of cable.

The ITIT A incumbent, at a minimum, will perform all the duties listed above as it pertains to network and system infrastructure at WMATA. The list is a general guide of duties, but does not encompass all required duties as an ITIT A employee. The Employer retains the right to change or assign other duties to this position.

The above duties and responsibilities are not intended to limit specific duties and responsibilities of any particular position. It is not intended to limit in any way the right of supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria:

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Personal Interview
  • Skills Assessments
  • Verification of education and experience
  • Criminal Background Check
  • Credit history report for positions with fiduciary responsibilities
  • Successful completion of a medical examination including a drug and alcohol screening
  • Review of a current Motor Vehicle Report

Closing :

Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

Job Requirements

 
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Information Technology Infrastructure Technician (ISP/OSP ) Apply now