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Infrastructure Analyst- ICC

Job Description

Brooksource is searching for an Infrastructure Analyst to support our clients Integrated Command Center. This role is for our Fortune 500 Energy partner located in Charlotte, NC for a 6-12 month contract to hire. This is the ideal opportunity for a recent college graduate with 1-3 years of Linux experience to support a large infrastructure environment.

Our client is looking to transform their 24x7 Ops functions and establish a new, best-in-class, Integrated Command Center that will specialize in predictive and proactive monitoring, issue resolution, and the improved reliability of our Data Center Infrastructure and business critical applications.

The Infrastructure Analyst will have the exciting opportunity to work on the Infrastructure Operations Advanced Support team and assist our Integrated Command Center with IT Infrastructure Reliability and Support.


Responsibilities & Duties:

  • Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments
  • Review and Complete Incident, Work Order, e-Form, and Other IT Infrastructure-related requests.
  • Lead and Participate in Service Disruption events and Disaster Recovery exercises.
  • Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed.
  • Participates on projects teams to provide support and consultation as needed
  • Participates in rotational schedule to assist with Heavy Patch Deployment nights (e.g. Thursday and Saturday)
  • Develop and promote standard processes and procedures.
  • Ongoing Cross-Training of Technical and Process knowledge.
  • Provide support internally for any technical issues requiring escalation
  • Identify and implement automation opportunities

Basic Qualifications:

  • Bachelor degree in Computer Science, or Business (MIS) or related discipline, or 2+ years IT related experience in lieu of the degree
  • Experience and Working Knowledge of Windows Server and Desktop OS
  • Experience and Working Knowledge of Linux and UNIX Server OS
  • Experience and Working Knowledge of Storage Area Network Infrastructure
  • Highly motivated, flexible, and full of initiative
  • Ability to lead amongst peers to fulfill requests and resolve issues.
  • Ability to analyze, resolve, and document problems and resolution
  • Strong Written and Verbal communication skills
  • Strong Collaboration and Customer service skills
  • Strong interpersonal skills with the ability to work effectively in a team environment
  • Proficiency with Microsoft Office toolset

Desired Qualifications:

  • Experience with Virtualization Technologies (VMware, Citrix)
  • Experience and Knowledge of Data Center Working Environment
  • Knowledge of Batch Scheduling tools (CAWA/ESP, CA7, Zeke)
  • Knowledge of print queues, DHCP, TCP/IP, DNS, etc.
  • Familiar with Data Network/Transport Environments
  • Hands-on experience with Cisco enterprise networking product
  • CCNA Certification

Environment:

  • (Direct report) Reporting directly to the ICC Director
  • (Hours) M-F 8AM-5PM. On call rotation schedule
  • (Dress code) Business casual

• (Location) Charlotte, NC

• (Interview) Thursday 2/7

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Requirements

 

Job Snapshot

Location US-NC-Charlotte
Employment Type Full-Time
Pay Type Year
Pay Rate $0.00 - $80,000.00 /Year
Store Type IT & Technical
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Company Overview

Brooksource

Brooksource is an IT Services Company, specializing in the recruitment and placement of high level IT professionals. We offer competitive compensation, paid holidays, 401k, health benefits, flexible work schedules and just about anything a top tier candidate would demand. Our diverse client base covers all industries and provides us the opportunity to place you, the candidate, in positions that span the entire IT spectrum. Learn More

Contact Information

US-NC-Charlotte
Audrey Brown
Snapshot
Brooksource
Company:
US-NC-Charlotte
Location:
Full-Time
Employment Type:
Year
Pay Type:
$0.00 - $80,000.00 /Year
Pay Rate:
IT & Technical
Store Type:

Job Description

Brooksource is searching for an Infrastructure Analyst to support our clients Integrated Command Center. This role is for our Fortune 500 Energy partner located in Charlotte, NC for a 6-12 month contract to hire. This is the ideal opportunity for a recent college graduate with 1-3 years of Linux experience to support a large infrastructure environment.

Our client is looking to transform their 24x7 Ops functions and establish a new, best-in-class, Integrated Command Center that will specialize in predictive and proactive monitoring, issue resolution, and the improved reliability of our Data Center Infrastructure and business critical applications.

The Infrastructure Analyst will have the exciting opportunity to work on the Infrastructure Operations Advanced Support team and assist our Integrated Command Center with IT Infrastructure Reliability and Support.


Responsibilities & Duties:

  • Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments
  • Review and Complete Incident, Work Order, e-Form, and Other IT Infrastructure-related requests.
  • Lead and Participate in Service Disruption events and Disaster Recovery exercises.
  • Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed.
  • Participates on projects teams to provide support and consultation as needed
  • Participates in rotational schedule to assist with Heavy Patch Deployment nights (e.g. Thursday and Saturday)
  • Develop and promote standard processes and procedures.
  • Ongoing Cross-Training of Technical and Process knowledge.
  • Provide support internally for any technical issues requiring escalation
  • Identify and implement automation opportunities

Basic Qualifications:

  • Bachelor degree in Computer Science, or Business (MIS) or related discipline, or 2+ years IT related experience in lieu of the degree
  • Experience and Working Knowledge of Windows Server and Desktop OS
  • Experience and Working Knowledge of Linux and UNIX Server OS
  • Experience and Working Knowledge of Storage Area Network Infrastructure
  • Highly motivated, flexible, and full of initiative
  • Ability to lead amongst peers to fulfill requests and resolve issues.
  • Ability to analyze, resolve, and document problems and resolution
  • Strong Written and Verbal communication skills
  • Strong Collaboration and Customer service skills
  • Strong interpersonal skills with the ability to work effectively in a team environment
  • Proficiency with Microsoft Office toolset

Desired Qualifications:

  • Experience with Virtualization Technologies (VMware, Citrix)
  • Experience and Knowledge of Data Center Working Environment
  • Knowledge of Batch Scheduling tools (CAWA/ESP, CA7, Zeke)
  • Knowledge of print queues, DHCP, TCP/IP, DNS, etc.
  • Familiar with Data Network/Transport Environments
  • Hands-on experience with Cisco enterprise networking product
  • CCNA Certification

Environment:

  • (Direct report) Reporting directly to the ICC Director
  • (Hours) M-F 8AM-5PM. On call rotation schedule
  • (Dress code) Business casual

• (Location) Charlotte, NC

• (Interview) Thursday 2/7

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Requirements

 
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