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JR UCCE Voice Engineer

Job Description

JR UCCE Voice Engineer

The Intersect Group is seeking a Jr. UCCE Voice Engineer for one of their clients in the Atlanta area!

Responsibilities:

  • Responsible for the technical leadership, design, support, project management and deployment of Cisco UCCE solutions and supporting call center applications.
  • Position will lead and implement technical projects to reduce cost, improve service or provide innovated business solutions consistent with business strategies.
  • Responsible for the engineering, configuration, installation, maintenance and upgrade of the companies Cisco VoIP deployment, supporting applications and network hardware
  • Installation of Cisco UCCE software, hardware setup & testing, remote monitoring, scripting, and integration with other enterprise applications

Position Requirements:

  • Three years' experience with voice infrastructure design and support in a Cisco UCCE environment with ICM scripting and SQL databases
  • Cisco UCCE support, design and implementation with general telephony engineering, technical project management and leadership
  • Experience with multi-site configurations in system engineering and administration role
  • Telecom engineering including VoIP design and architecture

Primary Technical Skills:

  • Experience with multi-site UCCE configurations for a multi-location contact center
  • Experience with UCCE 9.x/10/x/11.X a plus running on Cisco UCS C series
  • Cisco Call Manager and Unity voice mail configuration and troubleshooting experience
  • Cisco ICM and CVP scripting and configuration experience
  • Cisco IPT VoIP design, UCCE design, Cisco voice gateways
  • Cisco Unified Intelligence Center(CUIC) reporting tool configuration experience
  • Experience with Cisco ECE (Enterprise Chat and Email). Cisco Social Miner a plus
  • Peripheral Gateway configuration experience to Cisco Call Manager
  • Should have expertise in troubleshooting UC/UCCE/ICM/CVP/Gateways issues (SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis)
  • Experience in developing and modifying custom CUIC reports is a plus
  • Finesse desktop gadget development is a plus
  • Knowledge or Nuance or IPSoft Amelia a plus

Secondary Technical Skills:

  • Data Networking (Cisco routing/switching, QOS)
  • Monitoring and Reporting Applications
  • Telecommunications: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
  • General Architecture (LAN/WAN Networks)
  • General Architecture (Server hardware platforms)
  • General Architecture (OS Platforms- 2008/2012, Unix, Linux)
  • Database - Experience with Cisco data model and reporting, DB performance tuning

Any of the following are a Plus:

  • Cisco Certified Internetwork Engineer (CCIE)
  • Cisco Certified Voice Professional (CCVP)
  • Cisco Certified Network Professional (CCNP)

IND3

Interested candidates please send resume in Word format to Please reference job code 68275 when responding to this ad.


Job Requirements

 

Job Snapshot

Location US-GA-Atlanta
Employment Type Full-Time
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical
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Company Overview

The Intersect Group

At The Intersect Group, our talent is creating results. We live to help our community by connecting top talent with leading companies that need their help. Candidates and clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. We’re a multiple ‘Best Places to Work’ award winner, have had stellar growth and 80% of Glassdoor ratings say they would recommend us to a friend! Learn More

Contact Information

US-GA-Atlanta
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Snapshot
The Intersect Group
Company:
US-GA-Atlanta
Location:
Full-Time
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

JR UCCE Voice Engineer

The Intersect Group is seeking a Jr. UCCE Voice Engineer for one of their clients in the Atlanta area!

Responsibilities:

  • Responsible for the technical leadership, design, support, project management and deployment of Cisco UCCE solutions and supporting call center applications.
  • Position will lead and implement technical projects to reduce cost, improve service or provide innovated business solutions consistent with business strategies.
  • Responsible for the engineering, configuration, installation, maintenance and upgrade of the companies Cisco VoIP deployment, supporting applications and network hardware
  • Installation of Cisco UCCE software, hardware setup & testing, remote monitoring, scripting, and integration with other enterprise applications

Position Requirements:

  • Three years' experience with voice infrastructure design and support in a Cisco UCCE environment with ICM scripting and SQL databases
  • Cisco UCCE support, design and implementation with general telephony engineering, technical project management and leadership
  • Experience with multi-site configurations in system engineering and administration role
  • Telecom engineering including VoIP design and architecture

Primary Technical Skills:

  • Experience with multi-site UCCE configurations for a multi-location contact center
  • Experience with UCCE 9.x/10/x/11.X a plus running on Cisco UCS C series
  • Cisco Call Manager and Unity voice mail configuration and troubleshooting experience
  • Cisco ICM and CVP scripting and configuration experience
  • Cisco IPT VoIP design, UCCE design, Cisco voice gateways
  • Cisco Unified Intelligence Center(CUIC) reporting tool configuration experience
  • Experience with Cisco ECE (Enterprise Chat and Email). Cisco Social Miner a plus
  • Peripheral Gateway configuration experience to Cisco Call Manager
  • Should have expertise in troubleshooting UC/UCCE/ICM/CVP/Gateways issues (SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis)
  • Experience in developing and modifying custom CUIC reports is a plus
  • Finesse desktop gadget development is a plus
  • Knowledge or Nuance or IPSoft Amelia a plus

Secondary Technical Skills:

  • Data Networking (Cisco routing/switching, QOS)
  • Monitoring and Reporting Applications
  • Telecommunications: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
  • General Architecture (LAN/WAN Networks)
  • General Architecture (Server hardware platforms)
  • General Architecture (OS Platforms- 2008/2012, Unix, Linux)
  • Database - Experience with Cisco data model and reporting, DB performance tuning

Any of the following are a Plus:

  • Cisco Certified Internetwork Engineer (CCIE)
  • Cisco Certified Voice Professional (CCVP)
  • Cisco Certified Network Professional (CCNP)

IND3

Interested candidates please send resume in Word format to Please reference job code 68275 when responding to this ad.


Job Requirements

 
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