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Jr. Technical Business Analyst

Job Description

Jr. Technical Business Analyst

Philadelphia, PA

Long-term contract




As a Jr. Business Analyst, you would have the opportunity to learn the innerworkings of our client's ever-changing product landscape and work with internal teams to identify gaps in their Standard Operational Procedures. You would also serve as the liaison between the offshore and onshore team. This position provides the opportunity to bridge the gap between technical teams and work flow processes in a large enterprise environment.




If interested, please apply below!




Responsibilities:

  • Work closely with Incident Management teams to ensure process is documented, followed and process gaps are identified and solutions are designed and implemented
  • Provide post-sales technical product support - i.e analyze customer business needs and developing technical requirements
  • Relationship building within various technical teams across the organization
  • Work heavily with ticketing tools, Splunk, and various other monitoring tools
  • Reviewing offshore tickets through ServiceNow
  • Recommending work flows and working with internal teams to execute adjustments in process
  • Prepare reports by collecting, analyzing, and summarizing the information
  • Actively resolve day-to-day technology needs of the business unit with a focus on the analysis of processes
  • May require on-call responsibilities as needed




Requirements:

  • 1-3 years in tech industry or IT work experience
  • Bachelors' Degree in Computer Science, IS, or other related field
  • Understanding of ticketing systems
  • Aptitude to know how a product works
  • Strong communication
  • Ability to write and document procedures
  • Triaging experience is a huge plus
  • ServiceNow knowledge is also a plus




Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Requirements

 

Job Snapshot

Location US-PA-Philadelphia
Employment Type Contractor
Pay Type Hour
Pay Rate $17.00 - $19.00 /Hour
Store Type IT & Technical
Apply

Company Overview

Brooksource

Brooksource is an IT Services Company, specializing in the recruitment and placement of high level IT professionals. We offer competitive compensation, paid holidays, 401k, health benefits, flexible work schedules and just about anything a top tier candidate would demand. Our diverse client base covers all industries and provides us the opportunity to place you, the candidate, in positions that span the entire IT spectrum. Learn More

Contact Information

US-PA-Philadelphia
Sean Dailey
Snapshot
Brooksource
Company:
US-PA-Philadelphia
Location:
Contractor
Employment Type:
Hour
Pay Type:
$17.00 - $19.00 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description

Jr. Technical Business Analyst

Philadelphia, PA

Long-term contract




As a Jr. Business Analyst, you would have the opportunity to learn the innerworkings of our client's ever-changing product landscape and work with internal teams to identify gaps in their Standard Operational Procedures. You would also serve as the liaison between the offshore and onshore team. This position provides the opportunity to bridge the gap between technical teams and work flow processes in a large enterprise environment.




If interested, please apply below!




Responsibilities:

  • Work closely with Incident Management teams to ensure process is documented, followed and process gaps are identified and solutions are designed and implemented
  • Provide post-sales technical product support - i.e analyze customer business needs and developing technical requirements
  • Relationship building within various technical teams across the organization
  • Work heavily with ticketing tools, Splunk, and various other monitoring tools
  • Reviewing offshore tickets through ServiceNow
  • Recommending work flows and working with internal teams to execute adjustments in process
  • Prepare reports by collecting, analyzing, and summarizing the information
  • Actively resolve day-to-day technology needs of the business unit with a focus on the analysis of processes
  • May require on-call responsibilities as needed




Requirements:

  • 1-3 years in tech industry or IT work experience
  • Bachelors' Degree in Computer Science, IS, or other related field
  • Understanding of ticketing systems
  • Aptitude to know how a product works
  • Strong communication
  • Ability to write and document procedures
  • Triaging experience is a huge plus
  • ServiceNow knowledge is also a plus




Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Requirements

 
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