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Lead Help Desk Manager

Job Description

Title               :    Lead Help Desk  Manager
Location      :    Macon, GA
Duration     :    5 Years


Job Description:
  • Lead Help Desk/Computer/Data Operator/Project Manager shall be designated and serve as the Project Manager. 
  • The Lead Help Desk/Computer/Data Operator is expected to have an overall coordination role while proactively identifying and advocating improvements. 
  • This is a full-time position with the anticipation of 480 hours dedicated to Program Management. 
  • The requirements for the Project Manager are, at a minimum, as follows:
  • Coordinate with the COR and Project Manager
  • Handle human resource objectives
  • Contribute to strategic plans
  • Resolve problems
  • Meet reporting requirements
  • In addition to supervising the Computer Operators, the Lead Help Desk/Computer/Data Operator is responsible for receiving notices, reports, or requests from the Contracting Officers Representative (COR) or Project Manager (PM) and therefore is required to be available onsite during normal working hours.
  • The Lead Help Desk/Computer/Data Operator, or designee, of the Systems Production and Customer Support shall be on call 24 hours a day, seven days a week to deal with emergencies or system outages. 

Job Requirements

Functional Responsibility Level: 
  • Capable of independently, with reasonable training, operating data recording, entry, or processing systems assisting IT systems users with such systems navigation, account troubleshooting, and system usage assistance, following standard procedures with some independent judgment consistent with training and established procedures and providing and providing guidance, direction, and supervision for other operators.
Minimal Experience Requirement: 
  • A minimum of five years of experience in a similar field.
Minimal Education Requirement: 
  • High School graduate or equivalent.

Job Snapshot

Location US-GA-Macon
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Zolon Tech Solutions Inc.

Zolon is committed to our customers. The combination of transparency and continuous communication allows us to form a cohesive and effective bond with our customers. Together, we tailor our consistently proven strategies to provide effective and efficient solutions, implemented with the highest quality through our world class processes. Understanding the customer's business problems and goals resolves into the dependable satisfaction of Zolon's delivery of mutually agreed upon solutions. Our dedication to excellence enables creativity in both services and problem solving, and our ultimate motivation is to perpetually provide the client with quality results. Learn More

Contact Information

US-GA-Macon
Bhargav
703-636-3554
Snapshot
Zolon Tech Solutions Inc.
Company:
US-GA-Macon
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Title               :    Lead Help Desk  Manager
Location      :    Macon, GA
Duration     :    5 Years


Job Description:
  • Lead Help Desk/Computer/Data Operator/Project Manager shall be designated and serve as the Project Manager. 
  • The Lead Help Desk/Computer/Data Operator is expected to have an overall coordination role while proactively identifying and advocating improvements. 
  • This is a full-time position with the anticipation of 480 hours dedicated to Program Management. 
  • The requirements for the Project Manager are, at a minimum, as follows:
  • Coordinate with the COR and Project Manager
  • Handle human resource objectives
  • Contribute to strategic plans
  • Resolve problems
  • Meet reporting requirements
  • In addition to supervising the Computer Operators, the Lead Help Desk/Computer/Data Operator is responsible for receiving notices, reports, or requests from the Contracting Officers Representative (COR) or Project Manager (PM) and therefore is required to be available onsite during normal working hours.
  • The Lead Help Desk/Computer/Data Operator, or designee, of the Systems Production and Customer Support shall be on call 24 hours a day, seven days a week to deal with emergencies or system outages. 

Job Requirements

Functional Responsibility Level: 
  • Capable of independently, with reasonable training, operating data recording, entry, or processing systems assisting IT systems users with such systems navigation, account troubleshooting, and system usage assistance, following standard procedures with some independent judgment consistent with training and established procedures and providing and providing guidance, direction, and supervision for other operators.
Minimal Experience Requirement: 
  • A minimum of five years of experience in a similar field.
Minimal Education Requirement: 
  • High School graduate or equivalent.
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