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Linux Support Specialist II

Job Description

Linux Support Specialist II

Provides ongoing technical support and maintenance of Red Hat Linux and responsible for Level 2 intermediate level troubleshooting.

Job Responsibilities

  • Implements medium to high risk changes on production systems.
  • Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure.
  • Resolves Level 2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
  • Deploys standard repeatable build outs of medium complexity.
  • Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
  • Supports intermediate backup strategies and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery tests.
  • Analyzes system performance indicators and recommends improvement actions.
  • Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required.
  • Assists with creating and reviewing technical system recovery plans.
  • Reviews the problem management register and identifies and implements actions.
  • Installs and maintains third-party tools.
  • Makes proactive suggestions for service improvements.
  • Coaches less experienced staff in the supported products and best practice for production support.

Minimum Qualifications

  • 2-5 years of IT experience
  • Experience supporting and maintaining Red Hat Linux.
  • Active Top Secret security clearance (or current Tier 5 investigation)
  • Security+ (or other IAT level II certification) is required
  • Must have one of the following computing environment certifications:
    • MTA: Windows Operating System Fundamentals
    • MCSA: Windows Server 2008 (or newer)
    • MCSE: Windows Server 2008 (or newer)
    • MCITP Server Admin 2008
    • MCM: Windows Server 2008 (or newer)
    • Oracle Certified Associate (OCA): Solaris 11 System Admin
    • AWS Certified Solutions Architect

Other Job Specific Skills

  • Strong knowledge of Red Hat Linux and Microsoft OS.
  • Applies standard methodology, techniques, procedures and criteria.
  • Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems.
  • Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
  • Exceptional customer service skills

#cjpost

Job Requirements

 

Job Snapshot

Location US-VA-Columbus
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Other, IT & Technical
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Company Overview

ASM Research

ASM Research, an Accenture Federal Services Company, provides end-to-end application solutions that address the big data challenges of mission-critical business functions. We are recognized for supporting federal priorities for military readiness and strong national defense, harnessing the power of technology to transform healthcare management and delivery, and protecting the integrity and confidentiality of our clients data. Learn More

Contact Information

US-VA-Columbus
ASM Research
Snapshot
ASM Research
Company:
US-VA-Columbus
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other, IT & Technical
Store Type:

Job Description

Linux Support Specialist II

Provides ongoing technical support and maintenance of Red Hat Linux and responsible for Level 2 intermediate level troubleshooting.

Job Responsibilities

  • Implements medium to high risk changes on production systems.
  • Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure.
  • Resolves Level 2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
  • Deploys standard repeatable build outs of medium complexity.
  • Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
  • Supports intermediate backup strategies and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery tests.
  • Analyzes system performance indicators and recommends improvement actions.
  • Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required.
  • Assists with creating and reviewing technical system recovery plans.
  • Reviews the problem management register and identifies and implements actions.
  • Installs and maintains third-party tools.
  • Makes proactive suggestions for service improvements.
  • Coaches less experienced staff in the supported products and best practice for production support.

Minimum Qualifications

  • 2-5 years of IT experience
  • Experience supporting and maintaining Red Hat Linux.
  • Active Top Secret security clearance (or current Tier 5 investigation)
  • Security+ (or other IAT level II certification) is required
  • Must have one of the following computing environment certifications:
    • MTA: Windows Operating System Fundamentals
    • MCSA: Windows Server 2008 (or newer)
    • MCSE: Windows Server 2008 (or newer)
    • MCITP Server Admin 2008
    • MCM: Windows Server 2008 (or newer)
    • Oracle Certified Associate (OCA): Solaris 11 System Admin
    • AWS Certified Solutions Architect

Other Job Specific Skills

  • Strong knowledge of Red Hat Linux and Microsoft OS.
  • Applies standard methodology, techniques, procedures and criteria.
  • Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems.
  • Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
  • Exceptional customer service skills

#cjpost

Job Requirements

 
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