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Management Analyst

Job Description

Position Title: TMT Business Analyst

Role Description:

Our growing TMT Team is seeking a Business Analyst with strong communication and leadership skills to support new and existing deployments of our Task Management Tool (TMT). In this position you will navigate a complex work environment to collaborate with business users, project sponsors, client senior leadership and supporting teams for sustainment and expansion Dynamics CRM based TMT tool.

This role would serve as the primary contact at the customer site working with senior leadership, business users and technical staff. You will be supported both on-site and remotely by experienced Accenture Federal Services specialists in technology, application development and project management.

  • Manage the expectations of the customer with regard to solution functionality and deployment process
  • Serve as business analyst advising the customer on best practices for configuring CRM and the task management tool (TMT)
  • Coach customer on change management initiatives supporting the deployment and support of the solution
  • Conduct classroom training and desk-side support for users and customer technical support staff
  • Update formal solution training and configuration materials for the customer
  • Support technical staff during solution installation with user and organization account creation, solution configuration and troubleshooting
  • Conduct functional testing of solution and lead customer adoption process
  • Provide adoption support once go-live has been achieved
  • Support software assurance and system upgrades for existing clients

Minimum Skills:

  • Bachelor's Degree required
  • Secret Clearance
  • 3 plus years military experience or DoD consulting experience
  • 3 plus years' experience with military tasking processes and/or experience deploying and supporting software solutions
  • 3 plus years' experience being responsible for the requirements gathering, system configuration, planning, training and deployment of a software product or custom application
  • 1 plus years of training small and large groups at all organizational levels, including personal training of high-ranking individuals
  • Excellent communication and writing skills
  • Travel up to 80% --have clients local (DC), Europe, Korea, numerous US locations; Typical travel is M-F, Overseas typically 30 days; all include air, lodging, car rental and per diem

Preferred skills:

  • Functional understanding of MicroSoft Dynamics CRM
  • Functional Understanding of MicroSoft SharePoint
  • 1 Year experience developing training materials
  • DoD experience as a command level staff action officer

#CJPost

Req1579

Job Requirements

 

Job Snapshot

Location US-VA-Crystal City
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Other, IT & Technical
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Company Overview

ASM Research

ASM Research, an Accenture Federal Services Company, provides end-to-end application solutions that address the big data challenges of mission-critical business functions. We are recognized for supporting federal priorities for military readiness and strong national defense, harnessing the power of technology to transform healthcare management and delivery, and protecting the integrity and confidentiality of our clients data. Learn More

Contact Information

US-VA-Crystal City
ASM Research
Snapshot
ASM Research
Company:
US-VA-Crystal City
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other, IT & Technical
Store Type:

Job Description

Position Title: TMT Business Analyst

Role Description:

Our growing TMT Team is seeking a Business Analyst with strong communication and leadership skills to support new and existing deployments of our Task Management Tool (TMT). In this position you will navigate a complex work environment to collaborate with business users, project sponsors, client senior leadership and supporting teams for sustainment and expansion Dynamics CRM based TMT tool.

This role would serve as the primary contact at the customer site working with senior leadership, business users and technical staff. You will be supported both on-site and remotely by experienced Accenture Federal Services specialists in technology, application development and project management.

  • Manage the expectations of the customer with regard to solution functionality and deployment process
  • Serve as business analyst advising the customer on best practices for configuring CRM and the task management tool (TMT)
  • Coach customer on change management initiatives supporting the deployment and support of the solution
  • Conduct classroom training and desk-side support for users and customer technical support staff
  • Update formal solution training and configuration materials for the customer
  • Support technical staff during solution installation with user and organization account creation, solution configuration and troubleshooting
  • Conduct functional testing of solution and lead customer adoption process
  • Provide adoption support once go-live has been achieved
  • Support software assurance and system upgrades for existing clients

Minimum Skills:

  • Bachelor's Degree required
  • Secret Clearance
  • 3 plus years military experience or DoD consulting experience
  • 3 plus years' experience with military tasking processes and/or experience deploying and supporting software solutions
  • 3 plus years' experience being responsible for the requirements gathering, system configuration, planning, training and deployment of a software product or custom application
  • 1 plus years of training small and large groups at all organizational levels, including personal training of high-ranking individuals
  • Excellent communication and writing skills
  • Travel up to 80% --have clients local (DC), Europe, Korea, numerous US locations; Typical travel is M-F, Overseas typically 30 days; all include air, lodging, car rental and per diem

Preferred skills:

  • Functional understanding of MicroSoft Dynamics CRM
  • Functional Understanding of MicroSoft SharePoint
  • 1 Year experience developing training materials
  • DoD experience as a command level staff action officer

#CJPost

Req1579

Job Requirements

 
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Management Analyst Apply now