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Mid-Level Enterprise Monitoring Systems Analyst- Cisco Crossworks (Part Tele-work)

Job Description

AceInfo is currently seeking Two Mid-Level Enterprise Monitoring Systems Analyst to support our federal project, in Bowie, MD. 

Project Overview:

The Enterprise Monitoring Analyst will support the US Census Enterprise Operations teams.  The candidate will be responsible for managing the day-to-day operations of the Enterprise Cisco Crosswork Situation Analyst system, responsible for managing its assets and providing monitoring support to the Enterprise Operations Center (EOC).

The Enterprise Monitoring Analyst will oversee the deployment, development, onboarding and management of the Manager of Managers (MoM) for all Enterprise IT assets (i.e. infrastructure, system and applications) into Situation Manager.   The candidate will be responsible for providing health and performance reports, developing AIOps rules, creating alerts, creating custom dashboards and maintaining associated CMDB’s and relevant metadata.  Additionally, the candidate will be responsible for the effective and efficient operational support of all enterprise monitoring tools used to support the mission.  Such tools include supporting SolarWinds, Splunk, AppDynamics, MicroFocus tools (BSM, SiteScope, OMW, etc.) and in-house developed support tools.

The Enterprise Monitoring Analyst will support the EOC and Operations teams by providing in-depth health and performance analysis as required. S/He will interact daily with supervisory, technical, and client staff on all project matters within the area of responsibility.

Must work well with general guidance, generate competent technical input for operations type documentation, be detailed and security oriented.  Must have excellent oral and written communications skills, as well as excellent interpersonal skills to deal with multiple contractors and government organization.  Must have worked in large enterprise class type environments, be in line with industry best practices, think outside the box, and be able to make recommendations to improve overall governance and support continuous improvement.


Job Requirements

Duties:

  • Recommend improvements to enhance information system operational availability, reliability, performance of the EOC’s customer base
  • Assist in the establishment of templates, knowledge base articles and scripts required to support the Enterprise Operations Center (EOC) during incident response
  • Maintain relevant service delivery catalogs and associated monitoring baselines
  • Manage, track, report, and perform all tasks as assigned

Hands-On Exposure:

  • Advanced knowledge and usage of the latest version of Cisco Crossworks Situation Manager
  • Maintain and administer enterprise services, security protection mechanisms, automation scripts or system maintenance/monitoring automation to improve uptime and reduce support
  • Excellent technical knowledge of the latest Microsoft and Red Hat operating systems
  • Knowledge of government security policies and general vulnerabilities management
  • Multi-platform scripting abilities (e.g. PowerShell, Bash, Python, etc.) are a plus
  • Hands on experience with tools like Ansible, Puppet or other similar CM type tools are a plus

Soft Skills and Abilities:

  • Organizational Skills: Can plan and prioritize work, both their own and that of project team. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail
  • Team Work: Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Ability to influence others and move a proposal effort toward a common vision or goal
  • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. Strong interpersonal skills with the ability to interact effectively with all levels of personnel, elected officials, executive leadership, senior management, users, vendors and subcontractor personnel
  • Problem Solving: Natural inclination for planning strategy and tactics. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions
  • Results Oriented: Able to drive things forward regardless of personal interest in the task


Qualifications

Qualifications:

  • 4-6 years of progressive enterprise health & performance monitoring experience
  • Infrastructure and application support experience
  • Excellent oral and written communication skills required
  • Ability to support executive management incident debriefs and root cause analysis reports
  • Customer advocate capable of exceeding expectations and incorporating customer service into all aspects of work

Education and Experience:

  • Bachelors degree with 2-3 years of experience preferred or 4-6 years of experience in lieu of degree
  • Moogsoft AIOps Administrator Training (v6.5 or 7.x) required
  • Cisco Crosswork Situation Manager v6.5 or 7.x Implementer Training required
  • SolarWinds Certified Professional (SCP – NPM/SAM) a plus
  • User Splunk certification (User or Power User) a plus
  • Any Microsoft, Red Hat or Amazon certifications are a plus
  • Comfortable in a fast pace work environment

Shift Work and Travel:

  • Base Shift hours: 8:00 AM ET – 5:00 PM ET, M-F (flexibility is required)
  • Must be available for on-call support as required
  • Work location: Bowie, MD
  • Can Telework upto three days a week

 

Security Requirements:

  • Candidate must be a U.S. Citizen and able to pass a Public Trust Assessment 

Place of Performance:

  • Base Shift hours: 8:00 AM ET – 5:00 PM ET, M-F (flexibility is required)
  • Must be available for on-call support as required
  • Work location: Bowie Computer Center – Bowie, MD


Company Information

Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability or veteran status.


Job Snapshot

Location US-MD-Bowie
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Ace Info Solutions, Inc

Ace Info Solutions, Inc. (AceInfo) is a mid-size federal contracting firm with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, and employs over 500 professionals. We have a deep commitment to ensuring quality and customer satisfaction with a mature corporate infrastructure, strong management and quality practices. Learn More

Contact Information

US-MD-Bowie
Snapshot
Ace Info Solutions, Inc
Company:
US-MD-Bowie
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

AceInfo is currently seeking Two Mid-Level Enterprise Monitoring Systems Analyst to support our federal project, in Bowie, MD. 

Project Overview:

The Enterprise Monitoring Analyst will support the US Census Enterprise Operations teams.  The candidate will be responsible for managing the day-to-day operations of the Enterprise Cisco Crosswork Situation Analyst system, responsible for managing its assets and providing monitoring support to the Enterprise Operations Center (EOC).

The Enterprise Monitoring Analyst will oversee the deployment, development, onboarding and management of the Manager of Managers (MoM) for all Enterprise IT assets (i.e. infrastructure, system and applications) into Situation Manager.   The candidate will be responsible for providing health and performance reports, developing AIOps rules, creating alerts, creating custom dashboards and maintaining associated CMDB’s and relevant metadata.  Additionally, the candidate will be responsible for the effective and efficient operational support of all enterprise monitoring tools used to support the mission.  Such tools include supporting SolarWinds, Splunk, AppDynamics, MicroFocus tools (BSM, SiteScope, OMW, etc.) and in-house developed support tools.

The Enterprise Monitoring Analyst will support the EOC and Operations teams by providing in-depth health and performance analysis as required. S/He will interact daily with supervisory, technical, and client staff on all project matters within the area of responsibility.

Must work well with general guidance, generate competent technical input for operations type documentation, be detailed and security oriented.  Must have excellent oral and written communications skills, as well as excellent interpersonal skills to deal with multiple contractors and government organization.  Must have worked in large enterprise class type environments, be in line with industry best practices, think outside the box, and be able to make recommendations to improve overall governance and support continuous improvement.


Job Requirements

Duties:

  • Recommend improvements to enhance information system operational availability, reliability, performance of the EOC’s customer base
  • Assist in the establishment of templates, knowledge base articles and scripts required to support the Enterprise Operations Center (EOC) during incident response
  • Maintain relevant service delivery catalogs and associated monitoring baselines
  • Manage, track, report, and perform all tasks as assigned

Hands-On Exposure:

  • Advanced knowledge and usage of the latest version of Cisco Crossworks Situation Manager
  • Maintain and administer enterprise services, security protection mechanisms, automation scripts or system maintenance/monitoring automation to improve uptime and reduce support
  • Excellent technical knowledge of the latest Microsoft and Red Hat operating systems
  • Knowledge of government security policies and general vulnerabilities management
  • Multi-platform scripting abilities (e.g. PowerShell, Bash, Python, etc.) are a plus
  • Hands on experience with tools like Ansible, Puppet or other similar CM type tools are a plus

Soft Skills and Abilities:

  • Organizational Skills: Can plan and prioritize work, both their own and that of project team. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail
  • Team Work: Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Ability to influence others and move a proposal effort toward a common vision or goal
  • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. Strong interpersonal skills with the ability to interact effectively with all levels of personnel, elected officials, executive leadership, senior management, users, vendors and subcontractor personnel
  • Problem Solving: Natural inclination for planning strategy and tactics. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions
  • Results Oriented: Able to drive things forward regardless of personal interest in the task


Qualifications

Qualifications:

  • 4-6 years of progressive enterprise health & performance monitoring experience
  • Infrastructure and application support experience
  • Excellent oral and written communication skills required
  • Ability to support executive management incident debriefs and root cause analysis reports
  • Customer advocate capable of exceeding expectations and incorporating customer service into all aspects of work

Education and Experience:

  • Bachelors degree with 2-3 years of experience preferred or 4-6 years of experience in lieu of degree
  • Moogsoft AIOps Administrator Training (v6.5 or 7.x) required
  • Cisco Crosswork Situation Manager v6.5 or 7.x Implementer Training required
  • SolarWinds Certified Professional (SCP – NPM/SAM) a plus
  • User Splunk certification (User or Power User) a plus
  • Any Microsoft, Red Hat or Amazon certifications are a plus
  • Comfortable in a fast pace work environment

Shift Work and Travel:

  • Base Shift hours: 8:00 AM ET – 5:00 PM ET, M-F (flexibility is required)
  • Must be available for on-call support as required
  • Work location: Bowie, MD
  • Can Telework upto three days a week

 

Security Requirements:

  • Candidate must be a U.S. Citizen and able to pass a Public Trust Assessment 

Place of Performance:

  • Base Shift hours: 8:00 AM ET – 5:00 PM ET, M-F (flexibility is required)
  • Must be available for on-call support as required
  • Work location: Bowie Computer Center – Bowie, MD


Company Information

Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability or veteran status.


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Mid-Level Enterprise Monitoring Systems Analyst- Cisco Crossworks (Part Tele-work) Apply now