Required Function 1: Position Summary:
Design, develop, test and maintain solutions for enterprise application integration, using development standards and software development lifecycle process. Duties include analysis, design, planning, programming, testing, documentation, error/exception handling, performance improvements and business process implementation and the creation or improvement of all related technical products, solutions and processes. Works directly with core internal and external customers to assure system function, availability and reliability is maintained to meet all customer business needs. Provides a stable, functional environment by ensuring efficiency, availability, connectivity, integrity and security of multiple Integration Systems and J2EE Application Servers. Maintains metrics and enhances tools to support system monitoring, incident resolution/escalation.
Required Function 2: This position entails:
• Develops and supports Application Integration solutions to support business processes.
• Implements and manages J2EE Application Server platforms to support web delivered business applications. • Manages work packages to ensure project deliverables are met through collaboration with Application Development, IT Infrastructure, Communication Services, Service Support, IT Operations and other IT and technical support teams.
• Works with business unit teams and provides proper guidance to ensure integration services and architectures are designed, tested, documented, implemented, enhanced and maintained according to the operations standards and expected service quality.• Provides 2nd level proactive and reactive service and performance management for mission critical systems. Identifies requirements for real-time alerts to notify support groups of a current or potential performance problem. • Responds to real-time performance alerts to resolve performance problems, performs regular on-going review and analysis of performance data to identify current performance problems and proactively detects potential future performance problems. • Automates system administration tasks and scripting.• Ensures daily support and a high level of 24x7x365 service availability. • Independently performs complex troubleshooting, root-cause analysis, solution development and implementation. • Maintains host security (passwords, file permissions, file system integrity, security packages, SSH) and network security. • Supports of services and processes including appropriate issue escalation. • Cross-trains co-workers on new designs. • Use solid oral and written communication skills to communicate solution function and value.