Shift: This is a 4x10 schedule which will be 6am-5pm Mon-Thur, with 50% work from home after training
- Under general supervision, responsible for monitoring and technical support of the network, application, and telephony infrastructure including triage, isolation, ticketing, carrier/vendor management and corrective action systems in a 24-hour/7-day-per-week Network Operations Center (NOC).
- Performs day-to-day monitoring of IT infrastructure availability.
- Monitors network environment through use of various tools to expedite resolution of potential and reported issues.
- Manages repair efforts, drives resolutions and escalations with carriers/LECs.
- Troubleshoots reported LAN and WAN issues at local and remote locations.
- Audits monitoring platforms, hardware and circuit inventories for accuracy.
- Triage for Service Desk escalations reporting service outages and slowness.
- Ability to read and follow documents such as operating and maintenance instructions, and procedure manuals.
- Competent and professional written and verbal communication skills.
- Plans and paces own work efficiency and operates in a team atmosphere in order to meet daily, weekly, project, or team related productivity goals.
- Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelors degree in Computer Science or related field
- Four (4) years of system administration, Telecom, NOC or related experience
- Or equivalent combination of education and experience
- Knowledge of the OSI model.
- Understand functions of devices such as routers, switches, firewalls, wireless access points, VOIP phones and servers.
- Understands layer 2 switching concepts/technologies: MAC addresses, VLANs, Trunks, STP
- Understands IP addressing, subnetting and ARP
- Knowledge of routing protocols such as: OSPF, EIGRP, BGP
- Knowledge of Telecom and ISP Handoff preferred
- Knowledge of network discovery protocols: SNMP, Netflow, CDP and LLDP
- Understands common network troubleshooting tools such as ping, traceroute, nslookup
- Understanding of Quality-of-Service (QoS)
- Knowledge of copper and fiber transport medias and their associated standards
- Strong desire to learn new and emerging technologies
- CCENT/CCNA/NETWORK+ Or equivalent knowledge/experience