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NOC Engineer

Job Description

Role: NOC Engineer
Location: TBD Austin, Texas  United States

Duration: 6 months contract to hire

 

Job Description:

Client is looking for highly motivated System Administrator/DevOps engineers to design, develop and implement a global, dynamic, state-of-the-art Service Reliability Operations Center (SROC) to provide extraordinary levels of support for our Cloud products and services.  As a key member of the SROC team, you will partner with other key members of our organization including Site Reliability Engineering, Security Operations Center, DevOps teams, and other datacenter operations partners to help make our services capable of providing near 100% availability. On the rare occasion that an incident occurs, you will be our front line to decrease the frequency and duration of any issue.  Working in partnership with the development community the SROC team will develop where monitors, alarms and alerts should be placed to help make the service more reliable and improve our customer experience. Additionally, you will be very involved in selecting the technologies that we will use in the SROC to help monitor, run and measure the effectiveness of the environment.

What you will be doing:

  • The team will provide their services 24/7 with a follow-the-sun environment which will span continents.
  • The heart of the SROC service will be monitoring and running a growing production compute and storage environment.
  • Every SROC team member will utilize alerts and alarms to help prevent issues and incidents when possible. You may also work with the developer community to develop and execute predictive support or diagnostic routines.
  • You will utilize systems administration tasks, network administration tasks, security incident monitoring to drive your actions. • SROC Team members will work with developers to learn how the service works, then translate that understanding into runbooks which the entire team will use. As new features and functionality are added, you will also update and evolve the runbooks as needed.
  • You will help discover incidents and issues, including initiating the incident management procedure.
  • You will bring in subject matter authorities or service owners as needed to resolve issues. Feedback will help us continually improve our service.
  • Your interpersonal skills will help keep the team engaged through resolution and ensure our client's believe we value their time and effort.
  • You may perform other tasks that will help us provide extraordinary service levels for our customers.

  • Experience analyzing system and network performance using monitoring alerts, data, and graphs.
  • Demonstrate ability to master and maintain complicated environment

Job Requirements

What we need to see:

  • Minimum of 3 years’ experience administering open system servers in a Production environment.
  • At least 2 years’ experience working in demanding Internet, Cloud, or Telecommunications environments in a Systems Administration, DevOps, SRE, or NOC role.
  • Expertise using monitoring tools and problem ticketing systems.
  • Strong problem-solving, analytical, and troubleshooting abilities.
  • Strong server administration experience. Shell scripting, automation, DNS, DHCP, storage concepts, basic networking, IP Tables, etc. RHCE or equivalent level of knowledge.
  • Experience scripting in Python preferred, but not required.
  • Experience running virtual machines under open source or commercial hypervisors.
  • Experience operating services running on public or private clouds.
  • Knowledge and understanding of application containers and container orchestration systems.
  • Basic understanding of Git.

Job Snapshot

Location US-TX-Austin
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Engineering & Aerospace
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Company Overview

American Cybersystems, Inc. (ACS Group)

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-TX-Austin
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Snapshot
American Cybersystems, Inc. (ACS Group)
Company:
US-TX-Austin
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering & Aerospace
Store Type:

Job Description

Role: NOC Engineer
Location: TBD Austin, Texas  United States

Duration: 6 months contract to hire

 

Job Description:

Client is looking for highly motivated System Administrator/DevOps engineers to design, develop and implement a global, dynamic, state-of-the-art Service Reliability Operations Center (SROC) to provide extraordinary levels of support for our Cloud products and services.  As a key member of the SROC team, you will partner with other key members of our organization including Site Reliability Engineering, Security Operations Center, DevOps teams, and other datacenter operations partners to help make our services capable of providing near 100% availability. On the rare occasion that an incident occurs, you will be our front line to decrease the frequency and duration of any issue.  Working in partnership with the development community the SROC team will develop where monitors, alarms and alerts should be placed to help make the service more reliable and improve our customer experience. Additionally, you will be very involved in selecting the technologies that we will use in the SROC to help monitor, run and measure the effectiveness of the environment.

What you will be doing:

  • The team will provide their services 24/7 with a follow-the-sun environment which will span continents.
  • The heart of the SROC service will be monitoring and running a growing production compute and storage environment.
  • Every SROC team member will utilize alerts and alarms to help prevent issues and incidents when possible. You may also work with the developer community to develop and execute predictive support or diagnostic routines.
  • You will utilize systems administration tasks, network administration tasks, security incident monitoring to drive your actions. • SROC Team members will work with developers to learn how the service works, then translate that understanding into runbooks which the entire team will use. As new features and functionality are added, you will also update and evolve the runbooks as needed.
  • You will help discover incidents and issues, including initiating the incident management procedure.
  • You will bring in subject matter authorities or service owners as needed to resolve issues. Feedback will help us continually improve our service.
  • Your interpersonal skills will help keep the team engaged through resolution and ensure our client's believe we value their time and effort.
  • You may perform other tasks that will help us provide extraordinary service levels for our customers.

  • Experience analyzing system and network performance using monitoring alerts, data, and graphs.
  • Demonstrate ability to master and maintain complicated environment

Job Requirements

What we need to see:

  • Minimum of 3 years’ experience administering open system servers in a Production environment.
  • At least 2 years’ experience working in demanding Internet, Cloud, or Telecommunications environments in a Systems Administration, DevOps, SRE, or NOC role.
  • Expertise using monitoring tools and problem ticketing systems.
  • Strong problem-solving, analytical, and troubleshooting abilities.
  • Strong server administration experience. Shell scripting, automation, DNS, DHCP, storage concepts, basic networking, IP Tables, etc. RHCE or equivalent level of knowledge.
  • Experience scripting in Python preferred, but not required.
  • Experience running virtual machines under open source or commercial hypervisors.
  • Experience operating services running on public or private clouds.
  • Knowledge and understanding of application containers and container orchestration systems.
  • Basic understanding of Git.
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