Role: NOC Engineer
Location: TBD Austin, Texas United States
Duration: 6 months contract to hire
Client is looking for highly motivated System Administrator/DevOps engineers to design, develop and implement a global, dynamic, state-of-the-art Service Reliability Operations Center (SROC) to provide extraordinary levels of support for our Cloud products and services. As a key member of the SROC team, you will partner with other key members of our organization including Site Reliability Engineering, Security Operations Center, DevOps teams, and other datacenter operations partners to help make our services capable of providing near 100% availability. On the rare occasion that an incident occurs, you will be our front line to decrease the frequency and duration of any issue. Working in partnership with the development community the SROC team will develop where monitors, alarms and alerts should be placed to help make the service more reliable and improve our customer experience. Additionally, you will be very involved in selecting the technologies that we will use in the SROC to help monitor, run and measure the effectiveness of the environment.
What you will be doing:
- The team will provide their services 24/7 with a follow-the-sun environment which will span continents.
- The heart of the SROC service will be monitoring and running a growing production compute and storage environment.
- Every SROC team member will utilize alerts and alarms to help prevent issues and incidents when possible. You may also work with the developer community to develop and execute predictive support or diagnostic routines.
- You will utilize systems administration tasks, network administration tasks, security incident monitoring to drive your actions. • SROC Team members will work with developers to learn how the service works, then translate that understanding into runbooks which the entire team will use. As new features and functionality are added, you will also update and evolve the runbooks as needed.
- You will help discover incidents and issues, including initiating the incident management procedure.
- You will bring in subject matter authorities or service owners as needed to resolve issues. Feedback will help us continually improve our service.
- Your interpersonal skills will help keep the team engaged through resolution and ensure our client's believe we value their time and effort.
- You may perform other tasks that will help us provide extraordinary service levels for our customers.
- Experience analyzing system and network performance using monitoring alerts, data, and graphs.
- Demonstrate ability to master and maintain complicated environment