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NOC Engineer

Job Description

• Network Operations Center Engineer Possible infrequent international travel. • All of them are important, but having someone with “experience configuring Zabbix to efficiently support a large number of hosts” is critical to our long-term success. • X, the Moonshot Factory (an Alphabet company) is seeking a Network Operations Center (NOC) engineer to work as part of an operations team in the bring-up and operation of a new NOC for wireless backhaul data networks that the company is deploying internationally. • The candidate will work in a dynamic environment with X engineers and technicians. • The Network Operations Center (NOC) engineer performs technical analysis of system issues and outages as they occur across a multitude of wireless backhaul data networks. • This individual then performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. • The NOC engineer is responsible for researching and documenting various mitigation strategies, and must maintain current and thorough knowledge of the product technology and its significance to network operations. • This individual must be able to prioritize remediation of issues in a 24x7 environment with critical uptime requirements. The NOC engineer may also perform basic system administration tasks such as network/system troubleshooting, remote restart and bring-up of wireless backhaul equipment, and execution of various scripts. • Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams • Recognize, identify and prioritize incidents in accordance with business requirements, organizational policies, and operational impact • Monitor and troubleshoot a variety of information and network systems • Create and track operational issue tickets and improve operational efficiency • Document all actions in accordance with standard company policies and procedures Coordinate with field technicians during installation and operational issue resolution • Notify field service, customer operations, and third-party service providers of issues, outages and remediation status Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues and to create and/or update knowledge base articles • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.) • Document troubleshooting procedures and train new technicians to work in the NOC Support multiple technical teams in 24x7 operational environments with high uptime requirements. • Varied shift schedules may include day or evening and/or weekend hours.

Job Requirements

• Bachelor’s degree from an accredited college or university in engineering, mathematics, computer science, or physics and 5+ years of related work experience Fluency in key network monitoring fundamentals including SNMP • Experience providing remote support using virtual desktop tools including Zabbix • Ability to think creatively to resolve problems in ambiguous situations Extensive experience with Linux command line interface and Python scripts Experience configuring Zabbix to efficiently support a large number of hosts Network engineering and system administration experience • Previous NOC experience • Ability to manage mySQL databases • Strong communication skills with the ability to communicate clearly and calmly with customers and technical personnel in high-stress situations Preferred Qualifications: • Master’s degree from an accredited college or university in engineering, mathematics, statistics, computer science, or physics • Ability to recognize system performance anomalies from time-based data plots • Fluency using Drive, Docs, Sheets, and Slides Experience writing Python scripts • Experience leveraging data visualization plug-ins for Zabbix, such as Grafana

Job Snapshot

Location US-CA-Mountain View
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Collabera

At Collabera, you get a chance to do great work with some of the brightest people, without the frustration of being a nameless face in a sea of cubicles. We promote a culture of transparency and openness that embraces enthusiasm and passion. If you have what it takes, we want you to follow your passion. Whether that means working on cutting edge technology, understanding and overcoming business challenges, becoming a cross-discipline general practitioner or something else entirely. Learn More

Contact Information

US-CA-Mountain View
Akansha Gupta
4086642792
Snapshot
Collabera
Company:
US-CA-Mountain View
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

• Network Operations Center Engineer Possible infrequent international travel. • All of them are important, but having someone with “experience configuring Zabbix to efficiently support a large number of hosts” is critical to our long-term success. • X, the Moonshot Factory (an Alphabet company) is seeking a Network Operations Center (NOC) engineer to work as part of an operations team in the bring-up and operation of a new NOC for wireless backhaul data networks that the company is deploying internationally. • The candidate will work in a dynamic environment with X engineers and technicians. • The Network Operations Center (NOC) engineer performs technical analysis of system issues and outages as they occur across a multitude of wireless backhaul data networks. • This individual then performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. • The NOC engineer is responsible for researching and documenting various mitigation strategies, and must maintain current and thorough knowledge of the product technology and its significance to network operations. • This individual must be able to prioritize remediation of issues in a 24x7 environment with critical uptime requirements. The NOC engineer may also perform basic system administration tasks such as network/system troubleshooting, remote restart and bring-up of wireless backhaul equipment, and execution of various scripts. • Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams • Recognize, identify and prioritize incidents in accordance with business requirements, organizational policies, and operational impact • Monitor and troubleshoot a variety of information and network systems • Create and track operational issue tickets and improve operational efficiency • Document all actions in accordance with standard company policies and procedures Coordinate with field technicians during installation and operational issue resolution • Notify field service, customer operations, and third-party service providers of issues, outages and remediation status Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues and to create and/or update knowledge base articles • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.) • Document troubleshooting procedures and train new technicians to work in the NOC Support multiple technical teams in 24x7 operational environments with high uptime requirements. • Varied shift schedules may include day or evening and/or weekend hours.

Job Requirements

• Bachelor’s degree from an accredited college or university in engineering, mathematics, computer science, or physics and 5+ years of related work experience Fluency in key network monitoring fundamentals including SNMP • Experience providing remote support using virtual desktop tools including Zabbix • Ability to think creatively to resolve problems in ambiguous situations Extensive experience with Linux command line interface and Python scripts Experience configuring Zabbix to efficiently support a large number of hosts Network engineering and system administration experience • Previous NOC experience • Ability to manage mySQL databases • Strong communication skills with the ability to communicate clearly and calmly with customers and technical personnel in high-stress situations Preferred Qualifications: • Master’s degree from an accredited college or university in engineering, mathematics, statistics, computer science, or physics • Ability to recognize system performance anomalies from time-based data plots • Fluency using Drive, Docs, Sheets, and Slides Experience writing Python scripts • Experience leveraging data visualization plug-ins for Zabbix, such as Grafana
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