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NOC/HelpDesk Analyst

Job Description

Description:

Provide end user support to Provisioning and Activation IT systems. Requires troubleshooting problem areas (in person, by telephone, or using our standard remote connection utility) in a timely and accurate fashion, and providing the end user assistance where required. Researches, resolves, documents and responds to inquiries on FiOS orders that have mismatch. Work on Network Technician/Fiber Solution Center tickets, which requires fallout resolution and manual correction on the routers. Provide Network Migration Fallout support across routers, vendor s/w and IT provisioning systems. Provide support for Suspend and Restore order fallout and monitoring. Ability to access multiple IT systems and troubleshoot customer and equipment data. Provide reports on a need basis for pools, customer and other network information. Ability to freeze/unfreeze routers for migrations and add new equipment details to IT systems. Two years experience in a customer support position, preferably in an IT environment - NOC/technical helpdesk experience.

Work with the team that support applications 24*7*365 - requires working on certain weekends and holidays.

Strong troubleshooting skills : TCP/IP, TELNET, HSRP, OSPF, RIP, SNA, SNMP, Token Ring
General Function : Customer Care, Monitoring/Surveillance, Network Operations Written and verbal communication and leadership skills. 10+ years of experience.

Analyzes customer operations to understand requirements and determine opportunities to streamline processes. Bachelor's degree in computer science, information systems, business administration, or other related field. Ability to manage multiple assignments. Superior written and oral communication skills.

We are working on operational support systems responsible for provisioning and activation of various network technologies. Preference will be given to candidates with a background in operational support of mission critical IT systems.

Candidate must have the following:

* Excellent written/verbal communication skills.
* Experience with troubleshooting, analyzing, resolving issues with IT systems.
* Experience in IT end user support.
* Willingness to provide on-call support as required.


Job Requirements

Description: Provide end user support to Provisioning and Activation IT systems. Requires troubleshooting problem areas (in person, by telephone, or using our standard remote connection utility) in a timely and accurate fashion, and providing the end user assistance where required. Researches, resolves, documents and responds to inquiries on FiOS orders that have mismatch. Work on Network Technician/Fiber Solution Center tickets, which requires fallout resolution and manual correction on the routers. Provide Network Migration Fallout support across routers, vendor s/w and IT provisioning systems. Provide support for Suspend and Restore order fallout and monitoring. Ability to access multiple IT systems and troubleshoot customer and equipment data. Provide reports on a need basis for pools, customer and other network information. Ability to freeze/unfreeze routers for migrations and add new equipment details to IT systems. Two years experience in a customer support position, preferably in an IT environment - NOC/technical helpdesk experience. Work with the team that support applications 24*7*365 - requires working on certain weekends and holidays. Strong troubleshooting skills : TCP/IP, TELNET, HSRP, OSPF, RIP, SNA, SNMP, Token Ring General Function : Customer Care, Monitoring/Surveillance, Network Operations Written and verbal communication and leadership skills. 10+ years of experience. Analyzes customer operations to understand requirements and determine opportunities to streamline processes. Bachelor's degree in computer science, information systems, business administration, or other related field. Ability to manage multiple assignments. Superior written and oral communication skills. We are working on operational support systems responsible for provisioning and activation of various network technologies. Preference will be given to candidates with a background in operational support of mission critical IT systems. Candidate must have the following: • Excellent written/verbal communication skills. • Experience with troubleshooting, analyzing, resolving issues with IT systems. • Experience in IT end user support. • Willingness to provide on-call support as required.

Job Snapshot

Location US-FL-Temple Terrace
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

American Cybersystems, Inc. (ACS Group)

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-FL-Temple Terrace
American CyberSystems, Inc.
512-693-4576
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Snapshot
American Cybersystems, Inc. (ACS Group)
Company:
US-FL-Temple Terrace
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Description:

Provide end user support to Provisioning and Activation IT systems. Requires troubleshooting problem areas (in person, by telephone, or using our standard remote connection utility) in a timely and accurate fashion, and providing the end user assistance where required. Researches, resolves, documents and responds to inquiries on FiOS orders that have mismatch. Work on Network Technician/Fiber Solution Center tickets, which requires fallout resolution and manual correction on the routers. Provide Network Migration Fallout support across routers, vendor s/w and IT provisioning systems. Provide support for Suspend and Restore order fallout and monitoring. Ability to access multiple IT systems and troubleshoot customer and equipment data. Provide reports on a need basis for pools, customer and other network information. Ability to freeze/unfreeze routers for migrations and add new equipment details to IT systems. Two years experience in a customer support position, preferably in an IT environment - NOC/technical helpdesk experience.

Work with the team that support applications 24*7*365 - requires working on certain weekends and holidays.

Strong troubleshooting skills : TCP/IP, TELNET, HSRP, OSPF, RIP, SNA, SNMP, Token Ring
General Function : Customer Care, Monitoring/Surveillance, Network Operations Written and verbal communication and leadership skills. 10+ years of experience.

Analyzes customer operations to understand requirements and determine opportunities to streamline processes. Bachelor's degree in computer science, information systems, business administration, or other related field. Ability to manage multiple assignments. Superior written and oral communication skills.

We are working on operational support systems responsible for provisioning and activation of various network technologies. Preference will be given to candidates with a background in operational support of mission critical IT systems.

Candidate must have the following:

* Excellent written/verbal communication skills.
* Experience with troubleshooting, analyzing, resolving issues with IT systems.
* Experience in IT end user support.
* Willingness to provide on-call support as required.


Job Requirements

Description: Provide end user support to Provisioning and Activation IT systems. Requires troubleshooting problem areas (in person, by telephone, or using our standard remote connection utility) in a timely and accurate fashion, and providing the end user assistance where required. Researches, resolves, documents and responds to inquiries on FiOS orders that have mismatch. Work on Network Technician/Fiber Solution Center tickets, which requires fallout resolution and manual correction on the routers. Provide Network Migration Fallout support across routers, vendor s/w and IT provisioning systems. Provide support for Suspend and Restore order fallout and monitoring. Ability to access multiple IT systems and troubleshoot customer and equipment data. Provide reports on a need basis for pools, customer and other network information. Ability to freeze/unfreeze routers for migrations and add new equipment details to IT systems. Two years experience in a customer support position, preferably in an IT environment - NOC/technical helpdesk experience. Work with the team that support applications 24*7*365 - requires working on certain weekends and holidays. Strong troubleshooting skills : TCP/IP, TELNET, HSRP, OSPF, RIP, SNA, SNMP, Token Ring General Function : Customer Care, Monitoring/Surveillance, Network Operations Written and verbal communication and leadership skills. 10+ years of experience. Analyzes customer operations to understand requirements and determine opportunities to streamline processes. Bachelor's degree in computer science, information systems, business administration, or other related field. Ability to manage multiple assignments. Superior written and oral communication skills. We are working on operational support systems responsible for provisioning and activation of various network technologies. Preference will be given to candidates with a background in operational support of mission critical IT systems. Candidate must have the following: • Excellent written/verbal communication skills. • Experience with troubleshooting, analyzing, resolving issues with IT systems. • Experience in IT end user support. • Willingness to provide on-call support as required.
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