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Network / Desktop Systems Specialist

Job Description

Network / Desktop Systems Specialist

The Intersect Group is seeking a Network Systems Specialist for one of their clients in the Seattle area! This role is for an experienced professional capable of independently carrying out assignments typical of someone who has both planned, designed and built from the ground up Cisco-based Telecommunication Infrastructure to include Cisco CUCM, Presence, ACD/IVR using Cisco UCCE or UCCX + tools for call recording, work force management, CTI and reporting solutions.

Requirements:
* 3 to 5 years of working knowledge of Cisco Unified Communications platform (Cisco Communications Manager, CUSP, Cisco Unity, Cisco UCCE, and Cisco voice gateways)
* 3 to 5 years of telecommunications, implementation, and operation experience
* Bachelor of Science in Computer Sciences/ Electrical Engineering/related major or at least 3 years of experience in telecommunications engineering
* Experience with Cisco UCCE administration which includes ICM scripting and CVP applications and reporting and CUIC administration and reporting
* Experience working with call recording systems, WFM, CTI and reporting systems typical of a contact center environment
* Hands-on experience in TCP/IP networking and troubleshooting tools, such as Wireshark, as it relates to troubleshooting VoIP signaling and media
* Experience with Cisco Switches, ASA's and Routers (CCNA) or equivalent

Knowledge/Skills/Abilities
* Ability to communicate technical and operational-related concepts to a range of technical and non-technical staff
* Ability to discuss telecommunications engineering solutions within team and with members outside of team
* Ability to perform as a team player on a Cisco Voice team
* Ability to resolve issues in a timely manner, forecast, and plan telecomm systems maintenance and upgrades
* Knowledge of programming languages (Python, C#, Java or other) and APIs related to Cisco or Call Center products a strong plus
* Solid understanding of enterprise dial-plan development and administration
* Good working knowledge of VoIP signaling (H323, SCCP, MGCP, SIP) and signaling inter-working with QSIG, PRI, and T1-CAS
* Strong work ethic and project management skills
* Strong understanding of LAN/WAN technologies and software tools for performance monitoring and troubleshooting
* Understanding of SIP and H323 video integration and interoperability in a Cisco IP Telephony environment
* Understanding of VoIP WLAN concepts, considerations, and best practices





Interested candidates please send resume in Word format to Please reference job code 69979 when responding to this ad.


Job Requirements

 

Job Snapshot

Location US-GA-Alpharetta
Employment Type Full-Time
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical
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Company Overview

The Intersect Group

At The Intersect Group, our talent is creating results. We live to help our community by connecting top talent with leading companies that need their help. Candidates and clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. We’re a multiple ‘Best Places to Work’ award winner, have had stellar growth and 80% of Glassdoor ratings say they would recommend us to a friend! Learn More

Contact Information

US-GA-Alpharetta
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Snapshot
The Intersect Group
Company:
US-GA-Alpharetta
Location:
Full-Time
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Network / Desktop Systems Specialist

The Intersect Group is seeking a Network Systems Specialist for one of their clients in the Seattle area! This role is for an experienced professional capable of independently carrying out assignments typical of someone who has both planned, designed and built from the ground up Cisco-based Telecommunication Infrastructure to include Cisco CUCM, Presence, ACD/IVR using Cisco UCCE or UCCX + tools for call recording, work force management, CTI and reporting solutions.

Requirements:
* 3 to 5 years of working knowledge of Cisco Unified Communications platform (Cisco Communications Manager, CUSP, Cisco Unity, Cisco UCCE, and Cisco voice gateways)
* 3 to 5 years of telecommunications, implementation, and operation experience
* Bachelor of Science in Computer Sciences/ Electrical Engineering/related major or at least 3 years of experience in telecommunications engineering
* Experience with Cisco UCCE administration which includes ICM scripting and CVP applications and reporting and CUIC administration and reporting
* Experience working with call recording systems, WFM, CTI and reporting systems typical of a contact center environment
* Hands-on experience in TCP/IP networking and troubleshooting tools, such as Wireshark, as it relates to troubleshooting VoIP signaling and media
* Experience with Cisco Switches, ASA's and Routers (CCNA) or equivalent

Knowledge/Skills/Abilities
* Ability to communicate technical and operational-related concepts to a range of technical and non-technical staff
* Ability to discuss telecommunications engineering solutions within team and with members outside of team
* Ability to perform as a team player on a Cisco Voice team
* Ability to resolve issues in a timely manner, forecast, and plan telecomm systems maintenance and upgrades
* Knowledge of programming languages (Python, C#, Java or other) and APIs related to Cisco or Call Center products a strong plus
* Solid understanding of enterprise dial-plan development and administration
* Good working knowledge of VoIP signaling (H323, SCCP, MGCP, SIP) and signaling inter-working with QSIG, PRI, and T1-CAS
* Strong work ethic and project management skills
* Strong understanding of LAN/WAN technologies and software tools for performance monitoring and troubleshooting
* Understanding of SIP and H323 video integration and interoperability in a Cisco IP Telephony environment
* Understanding of VoIP WLAN concepts, considerations, and best practices





Interested candidates please send resume in Word format to Please reference job code 69979 when responding to this ad.


Job Requirements

 
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Network / Desktop Systems Specialist Apply now