Network Administrator will work on day to day tasks surrounding the Cisco VOIP and Meraki Route/Switch environments. Troubleshoot network issues and formulate plans to resolve outages. Communicate plans to FSR’s throughout the state and direct any work in carrying out plans to resolve outages. Develops and implements policies for monitoring network equipment so appropriate personnel are notified of system outages or problems with network performance. Network Administrator will have a solid understanding of TCP/IP, Cisco routing protocols, and Cisco VOIP technologies including Call Manager and Unity Express.
- Actively monitor corporate network data/voice services for performance and availability using tools such as Solarwinds.
- Manage support tickets with ISP vendors such as TWC, AT&T and Windstream to resolve outages impacting voice and data circuits.
- Perform as key technical liaison between Help Desk/Level 1 technicians and KFB Network Engineers.
- Install, configure, and maintain Cisco and Meraki equipment at corporate HQ and approximately 180 remote locations located throughout the state of Kentucky.
- Recommend technical and procedural changes to improve network monitoring, alerting, performance, availability, and costs.
- Troubleshoot network issues and formulate plans to resolve outages.
- Work with and direct Help Desk Staff and Field Service Reps to help resolve outages if needed.
- Maintain stable Cisco VOIP communications network in local and remote locations.
- Perform routine maintenance to network software.
- Inform management and IT Operations teams of network status.
- Administer Cisco VOIP gateways.
- Maintain/update asset tracking system.
- Ensure use of corporate IT Change Control procedures.
- Support Disaster Recovery exercises.
- Regular, predictable attendance as employee has to physically be in the office.
- This list of essential functions is non-exhaustive and may be supplemented as necessary.