DUTIES AND RESPONSIBILITIES • Manage and maintain Data Center infrastructure, to include integration of new technologies and architecture, support of Infrastructure projects, and troubleshooting system issues. • Configure and maintain routers, switches, network appliances, firewalls, load balancers and other network communication devices • Prepare technical documentation to communicate ideas, concepts, and details necessary to accomplish specific goals • Responsible for system performance; support/troubleshoot/repair voice/network issues and coordinate installation of new hardware • Responsible for monitoring and control of the status and performance of on-line network systems • Interface with Customer Support and Infrastructure teams to resolve problems in a timely manner. May communicate with clients to provide quick and accurate problem determination/updates. • Determine priority of action and additional resources required, based on severity of service interruption. • Draft and maintain technical documentation, processes, procedures, and network diagrams • Install, configure and/or support technical components, operating systems, network equipment and software, middleware components and network applications • Participate in the planning, design and implementation of projects and IT initiatives • Manage and utilize tools to administer and monitor client's network circuits and equipment • Work with team members to enhance and improve overall system operability • Candidate will be required to provide after-hours, on-call service to support other departments, data center outages, and field sites • Perform other duties as assigned REQUIREMENTS • 5 + years of working knowledge and experience in Network Administration/Engineering and datacenter operations • Solid analytical, problem-solving, decision-making and time management skills • CCNA or CCDA (CCNP/CCDP preferred) • Heavy experience configuring and troubleshooting BGP and OSPF routing protocols, route maps, access lists, QoS policy maps • Hands on experience configuring and managing Cisco ASA Firewalls and Cisco SourceFire • Experience with IT security processes and documentation • Demonstrated knowledge and experience in TCP/IP addressing and calculations • Ability to complete multiple tasks simultaneously while adhering to strict deadlines • Ability to operate independently and manage complex assignments • Understanding of wide area network components (Ethernet and MPLS) and Cisco-based routing and switching with intermediate knowledge in the following areas: Cisco design, network security concepts, 802.11x, and wireless technologies PREFERRED ADDITIONAL SKILLS • Network administrator and/or design skills of the complexity typically required to earn a Cisco CCNP or CCDP certificate (2 or more specializations) • Detailed understanding of VoIP concepts, call flows, and troubleshooting processes • 3 years’ experience in a systems engineering role • Excellent communication and interpersonal skills to effectively convey complex and detailed technical information to a diverse audience • Excellent organizational and planning skills • Intense focus on detail and accuracy of work
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