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Network Engineer

Job Description

Network Engineer

Cary, NC

06 Months +

Description: Major Responsibilities

  • Provides technical support on TDM and IP Transport network elements, Digital Cross- Connect, and Ethernet platforms to resolve equipment and service malfunctions, create processes and procedures, assist with network problem solving and isolation, and assist with hardware/software.
  • Must have the ability to lead a team of Engineers and technicians with operational issues, maintenance, and upgrade activities.
  • Coordinate corrective actions with vendor as needed, minimizing calls to vendor as practical. Coordinate equipment upgrades with vendor, sites, and engineering.
  • This position will be responsible for representing department during development, implementation, First Office Application (FOA), operation and maintenance of any new equipment, feature or corrective load.
  • Provide complex technical support to Field Operations, NMC's, and peer groups
  • Resolve complex technical demand maintenance issues
  • Assist with network problem isolation
  • Perform software, firmware and hardware upgrades
  • Assist NMC technicians with operation and maintenance activities
  • Coordinate corrective actions with vendor
  • Create operational and maintenance procedures
  • Coordinate and assist with equipment upgrade with vendor, sites, and engineering
  • Represent the department during development, implementation, First Office Applications (FOA), operation, and maintenance of any new equipment, feature, or corrective loads.
  • Reviews tickets open for greater than 1 month and provide direction for prompt resolution
  • Provide 7X24 coverage, including weekend/holiday on-call support
  • Provide input for vendor Operations Review meetings
  • Research and resolve technical escalations
  • Utilize software packages in support of duties (i.e. NMT, ProComm, Exceed, Word, Excel, Tableau, Python, Splunk, etc.)
  • Follow departmental guidelines as defined in the SOP (Standard Operating Procedures) and subsequent emails Minimum Requirements
  • Bachelor's degree in Engineering, Telecommunications, Computer Science, DevOps/Analytics or other telecom related discipline or 3 or more years of equivalent experience
  • Candidates must have excellent communication skills.
  • Shift work is a requirement in this position.

Must be able to demonstrate:

  • High level of proficiency in deployed Digital Cross-Connect, IP, Transport platforms
  • High level of proficiency in trouble-shooting, problems solving and/or network isolation Leadership skills
  • Expertise in the operation and use of a personal computer
  • Proficiency in the operation and use of back-office support systems (Ticketing, Change management systems, Inventory/Topology systems (BGW, F&E, etc.)

Job Requirements

 

Job Snapshot

Location US-NC-Cary, NC
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

AIC (part of ACS Group)

Analysts International Corporation (AIC) is an IT services firm fully dedicated to the success and satisfaction of its customers. From IT staffing to project-based solutions, AIC provides a broad range of services designed to help businesses and government agencies drive value, control costs and deliver on the promise of a more efficient and productive enterprise. Learn More

Contact Information

US-NC-Cary, NC
AIC
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Snapshot
AIC (part of ACS Group)
Company:
US-NC-Cary, NC
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Network Engineer

Cary, NC

06 Months +

Description: Major Responsibilities

  • Provides technical support on TDM and IP Transport network elements, Digital Cross- Connect, and Ethernet platforms to resolve equipment and service malfunctions, create processes and procedures, assist with network problem solving and isolation, and assist with hardware/software.
  • Must have the ability to lead a team of Engineers and technicians with operational issues, maintenance, and upgrade activities.
  • Coordinate corrective actions with vendor as needed, minimizing calls to vendor as practical. Coordinate equipment upgrades with vendor, sites, and engineering.
  • This position will be responsible for representing department during development, implementation, First Office Application (FOA), operation and maintenance of any new equipment, feature or corrective load.
  • Provide complex technical support to Field Operations, NMC's, and peer groups
  • Resolve complex technical demand maintenance issues
  • Assist with network problem isolation
  • Perform software, firmware and hardware upgrades
  • Assist NMC technicians with operation and maintenance activities
  • Coordinate corrective actions with vendor
  • Create operational and maintenance procedures
  • Coordinate and assist with equipment upgrade with vendor, sites, and engineering
  • Represent the department during development, implementation, First Office Applications (FOA), operation, and maintenance of any new equipment, feature, or corrective loads.
  • Reviews tickets open for greater than 1 month and provide direction for prompt resolution
  • Provide 7X24 coverage, including weekend/holiday on-call support
  • Provide input for vendor Operations Review meetings
  • Research and resolve technical escalations
  • Utilize software packages in support of duties (i.e. NMT, ProComm, Exceed, Word, Excel, Tableau, Python, Splunk, etc.)
  • Follow departmental guidelines as defined in the SOP (Standard Operating Procedures) and subsequent emails Minimum Requirements
  • Bachelor's degree in Engineering, Telecommunications, Computer Science, DevOps/Analytics or other telecom related discipline or 3 or more years of equivalent experience
  • Candidates must have excellent communication skills.
  • Shift work is a requirement in this position.

Must be able to demonstrate:

  • High level of proficiency in deployed Digital Cross-Connect, IP, Transport platforms
  • High level of proficiency in trouble-shooting, problems solving and/or network isolation Leadership skills
  • Expertise in the operation and use of a personal computer
  • Proficiency in the operation and use of back-office support systems (Ticketing, Change management systems, Inventory/Topology systems (BGW, F&E, etc.)

Job Requirements

 
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Network Engineer Apply now