We are currently hiring a Network Engineer to join an global leader in the aviation space!
Their Operations team is looking for a Senior Technician to support their commercial and business aviation cabin connectivity customers in their 24/7 Customer Operations unit. This team works out of the operations center but is primary supporting flight cabin connectivity.
The Customer Operations unit consists of a Service Desk, NOC (Network Operations Center) and CSOC (Cyber Security Operations Center) in Annapolis, Maryland. The Customer Operations team supports more than 100 different applications and products for over 3,000 customers worldwide. This mission critical center operates 24 hours/day, 7 days/week, and 365-days/year to provide a highly-available and secure global network while providing world-class customer service to customers across aviation, airports, railroads and nuclear power.
Providing remote technical guidance for all Cabin Connectivity products and services, including cabin communications systems. Support for avionics systems includes internet services delivered,
Providing avionics configuration support and troubleshooting support diverse customer base that includes commercial, business and government aircraft operators. Candidate will be identifying and working problems in primarily the cabin environments.
Validating the account activation/commissioning processes as needed for troubleshooting process. Provision, configure, and test services including Collins Aerospace Cabin Connect, Iridium, Inmarsat including Classic, Swift64, Swift Broadband andJet ConneX, and SES LuxStream.
Ability to work in a 24/7 environment based on customer and operational needs. Several Shifts available!
Notify management of significant events.
Work continuously and closely with internal and external customers keeping them advised on system status with the goal of exceeding customer expectations.
Open and manage trouble tickets based on customer reported and/or internally monitored events through monitoring software that affect aircraft connectivity, on-board devices or ground networks
Escalate issues that require additional resources to tier three (3) technical support teams.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.