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Operations Specialist 1

Ascent Services Group

Job Description

Medical Information Case Processor
Location: Remote
Contract: 5+ Months


Position responsibilities include receiving and documenting incoming telephone calls, faxes or emails from investigative sites or other sources reporting Lifecycle Safety Data.
Responsibilities also include:
  • Quality control
  • Call backs
  • Medical Information Case processor responsibilities include receiving and documenting incoming calls, chats, faxes and emails from external customers such as patients and/or healthcare providers) and responding to their enquiries about products.Summarizing these reports based on information identified as vital to the project
  • Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products
  • Creating Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms, admission and results this will include medical terminology, writing narratives, generating case queries.
  • Clarify, investigate and capture adverse event and product quality information
EDUCATION AND EXPERIENCE:
  • GL 120/130- Degree in a scientific or healthcare discipline (such as nurse or PharmD or other healthcare disciplines) ideally with 1-2 years' similar experience or an equivalent combination of education, training and experience.
  • Experience in Lifecycle safety (Pharmacovigilance, Medical Information, Aggregate Reporting, Risk Management etc.) is a distinct asset.

Job Requirements

 
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Job Snapshot

Location US-VA-Roanoke
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type Other, Health Care

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Terms & Conditions
Snapshot
Ascent Services Group
Company:
US-VA-Roanoke
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
Other, Health Care
Store Type:

Job Description

Medical Information Case Processor
Location: Remote
Contract: 5+ Months


Position responsibilities include receiving and documenting incoming telephone calls, faxes or emails from investigative sites or other sources reporting Lifecycle Safety Data.
Responsibilities also include:
  • Quality control
  • Call backs
  • Medical Information Case processor responsibilities include receiving and documenting incoming calls, chats, faxes and emails from external customers such as patients and/or healthcare providers) and responding to their enquiries about products.Summarizing these reports based on information identified as vital to the project
  • Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products
  • Creating Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms, admission and results this will include medical terminology, writing narratives, generating case queries.
  • Clarify, investigate and capture adverse event and product quality information
EDUCATION AND EXPERIENCE:
  • GL 120/130- Degree in a scientific or healthcare discipline (such as nurse or PharmD or other healthcare disciplines) ideally with 1-2 years' similar experience or an equivalent combination of education, training and experience.
  • Experience in Lifecycle safety (Pharmacovigilance, Medical Information, Aggregate Reporting, Risk Management etc.) is a distinct asset.

Job Requirements

 
Operations Specialist 1 Apply now