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Operations Support Analyst (User Support/Help Desk type role with some SQL querying)

Job Description


Job Title:  Operations Support Analyst (User Support/Help Desk type role with some SQL querying)
Location:  Northern, NJ
Job Type:  Contract to Potential Full Time
Duration:  3-6 months to Potential Conversion
Contact Info:   Mike Potenza - mpotenza@techlink.com - 201-786-2413


IMPORTANT - Please read!!!


•         This is an Operations Support Analyst role. Basically a User Support/Help Desk type role with some SQL querying.


•         In a nutshell, our client has a proprietary internal risk assesment application that is used globally by their organization.


•         Users that are having issues using this application submit support 'tickets ' that are funneled to an internal inbox.


•         The Operations Support Analyst's main responsibilities will be monitoring this inbox and providing business support to the global user base that spans several different time zones.


•         In addition to the above, the successful candidate will have some basic to intermediate level SQL skills as he/she will be responsible for running basic SQL queries for pulling/extracting data.


Duties - % of Time


•         Provide assistance to Sentinel Lead Partners/TreeMasters & delegates and local Risk Management teams in member firms by answering business inquiries regarding Sentinel/GIS data via an Outlook mailbox and the management of these global mailboxes - 35%


•         Maintain the information about clients and targets in Sentinel/GIS on a day to day basis including assignment of approvers (Sentinel Lead Partners), requested client entity restrictions, client family tree additions and changes requested through the Independence Clearance Process - 20%


•         Perform daily tasks and processes to support the ongoing use of global applications. - 10%


•         Monitor data quality for GIS data with consideration of its impact with other global systems - 5%


•         Assist with the resolution of potential conflicts/issues relating to the Sentinel/GMED database - 5%


•         Daily review of potential duplicate entity records in the GIS and escalating duplicates to the appropriate parties (Entity Clearance Process and Non-Onboarded Entity Cleanups) - 5%


•         Participate in other Global Business Operations Group projects and initiatives, including special projects as requested - 5%


•         Responsible for tracking issues including consideration for problem management if needed including Service Now ticket reporting - 5%


•         Create and maintain existing documented processes - 5%


•         Liaise with Global ITS groups - 5%



Job Requirements

Skills:

•         Good writing and communication skills

•         Ability to interact with all levels of Management

•         Ability to prioritize and facilitate assignments with minimal supervision

•         Ability to handle multiple tasks and support special project needs

•         Ability to work independently and as part of a team

•         Proficient in MS Outlook, Word, Excel & PowerPoint

•         Basic MS Access & Visio skills

•         Research & Troubleshooting Skills

•         Detail oriented

•         Big 4 experience is a plus

All offers of employment at TechLink, Inc. are contingent upon clear results of a thorough background check.

Background checks will be conducted on all final candidates.

Background checks will include: Social Security Verification, Prior Employment Verification, Professional References, Educational Verification, Criminal History, Motor Vehicle Records and e-verify.


Job Snapshot

Location US-NJ-Montvale, NJ
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type IT & Technical, Other
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Company Overview

TechLink, Inc.

TechLink is an IT services company that provides consulting, right to hire, and direct placement services to major companies across the country. Our corporate headquarters are located in Mahwah, New Jersey. Learn More

Contact Information

US-NJ-Montvale, NJ
Mike Potenza
201-786-2413
Snapshot
TechLink, Inc.
Company:
US-NJ-Montvale, NJ
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical, Other
Store Type:

Job Description


Job Title:  Operations Support Analyst (User Support/Help Desk type role with some SQL querying)
Location:  Northern, NJ
Job Type:  Contract to Potential Full Time
Duration:  3-6 months to Potential Conversion
Contact Info:   Mike Potenza - mpotenza@techlink.com - 201-786-2413


IMPORTANT - Please read!!!


•         This is an Operations Support Analyst role. Basically a User Support/Help Desk type role with some SQL querying.


•         In a nutshell, our client has a proprietary internal risk assesment application that is used globally by their organization.


•         Users that are having issues using this application submit support 'tickets ' that are funneled to an internal inbox.


•         The Operations Support Analyst's main responsibilities will be monitoring this inbox and providing business support to the global user base that spans several different time zones.


•         In addition to the above, the successful candidate will have some basic to intermediate level SQL skills as he/she will be responsible for running basic SQL queries for pulling/extracting data.


Duties - % of Time


•         Provide assistance to Sentinel Lead Partners/TreeMasters & delegates and local Risk Management teams in member firms by answering business inquiries regarding Sentinel/GIS data via an Outlook mailbox and the management of these global mailboxes - 35%


•         Maintain the information about clients and targets in Sentinel/GIS on a day to day basis including assignment of approvers (Sentinel Lead Partners), requested client entity restrictions, client family tree additions and changes requested through the Independence Clearance Process - 20%


•         Perform daily tasks and processes to support the ongoing use of global applications. - 10%


•         Monitor data quality for GIS data with consideration of its impact with other global systems - 5%


•         Assist with the resolution of potential conflicts/issues relating to the Sentinel/GMED database - 5%


•         Daily review of potential duplicate entity records in the GIS and escalating duplicates to the appropriate parties (Entity Clearance Process and Non-Onboarded Entity Cleanups) - 5%


•         Participate in other Global Business Operations Group projects and initiatives, including special projects as requested - 5%


•         Responsible for tracking issues including consideration for problem management if needed including Service Now ticket reporting - 5%


•         Create and maintain existing documented processes - 5%


•         Liaise with Global ITS groups - 5%



Job Requirements

Skills:

•         Good writing and communication skills

•         Ability to interact with all levels of Management

•         Ability to prioritize and facilitate assignments with minimal supervision

•         Ability to handle multiple tasks and support special project needs

•         Ability to work independently and as part of a team

•         Proficient in MS Outlook, Word, Excel & PowerPoint

•         Basic MS Access & Visio skills

•         Research & Troubleshooting Skills

•         Detail oriented

•         Big 4 experience is a plus

All offers of employment at TechLink, Inc. are contingent upon clear results of a thorough background check.

Background checks will be conducted on all final candidates.

Background checks will include: Social Security Verification, Prior Employment Verification, Professional References, Educational Verification, Criminal History, Motor Vehicle Records and e-verify.


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