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PC Support Technician

Job Description

Job Description:

  • Work with end users on a variety of different IT related issues
  • Able to troubleshoot and resolve common problems using tools and documentation.
  • Familiar with tier 1/tier 2 support, ITSM processes and escalation process.
  • Will work with other members of Information Technology organization as part of cross functional team.
  • Executes on deployment plans and operational activities such as patching, upgrades, etc. (i.e.) follows Operational 'Run Book' for Service Offering(s)
  • Assists with documenting customer and derived technical requirements for end user requests
  • Works with end user to understanding their concerns and executes the right solutions to meet their needs
  • Works primarily within the immediate work group.
  • Handles requests from customers and maintains and updates records and/or tracking databases and provides status updates to customers on a regular basis.
  • Interact with or route requests to third-tier technical specialists to provide resolution or root cause analysis.
  • Demonstrate professionalism and good customer service skills when working with internal and external customers.
  • Use effective listening techniques to identify customer need.
  • Establish methods to deal with various customer behaviors.
  • Applies strategies to build rapport with customer and peers.
  • Leverage knowledge, experience, and/or historical information in fulfilling service requests.
  • Follow established guidelines for recording service requests, providing status updates to customers and updating appropriate informational databases.
  • Answers client's inquiries concerning systems operation; diagnoses system hardware & software.
  • Recommends and implements remedial actions to correct problems based on the knowledge or systems operation.
  • Perform IT hardware and software troubleshooting to get the customer back up and running

 

Job Requirements

Education and Experience Requirements:

  • Associates degree in appropriate discipline plus 3-5 years of related IT experience or HS Diploma plus 5 years of related IT experience

Job Snapshot

Location US-FL-Melbourne
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

ACS Solutions

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-FL-Melbourne
Naval Sisodia
Snapshot
ACS Solutions
Company:
US-FL-Melbourne
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Job Description:

  • Work with end users on a variety of different IT related issues
  • Able to troubleshoot and resolve common problems using tools and documentation.
  • Familiar with tier 1/tier 2 support, ITSM processes and escalation process.
  • Will work with other members of Information Technology organization as part of cross functional team.
  • Executes on deployment plans and operational activities such as patching, upgrades, etc. (i.e.) follows Operational 'Run Book' for Service Offering(s)
  • Assists with documenting customer and derived technical requirements for end user requests
  • Works with end user to understanding their concerns and executes the right solutions to meet their needs
  • Works primarily within the immediate work group.
  • Handles requests from customers and maintains and updates records and/or tracking databases and provides status updates to customers on a regular basis.
  • Interact with or route requests to third-tier technical specialists to provide resolution or root cause analysis.
  • Demonstrate professionalism and good customer service skills when working with internal and external customers.
  • Use effective listening techniques to identify customer need.
  • Establish methods to deal with various customer behaviors.
  • Applies strategies to build rapport with customer and peers.
  • Leverage knowledge, experience, and/or historical information in fulfilling service requests.
  • Follow established guidelines for recording service requests, providing status updates to customers and updating appropriate informational databases.
  • Answers client's inquiries concerning systems operation; diagnoses system hardware & software.
  • Recommends and implements remedial actions to correct problems based on the knowledge or systems operation.
  • Perform IT hardware and software troubleshooting to get the customer back up and running

 

Job Requirements

Education and Experience Requirements:

  • Associates degree in appropriate discipline plus 3-5 years of related IT experience or HS Diploma plus 5 years of related IT experience
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