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POS Support Analyst

Job Description


Job Description:
  • The core skills of Tier 3 support for troubleshooting store issues that cannot be solved by Enterprise Help Desk /or Tier 1-2 teams are listed below.
  • Critical thinking
    o Triage and analysis
    o Independent issue resolution
  • Microsoft Windows Troubleshooting - Windows 10
    § Installation issues
    § Maintenance issues
    § Configuration issues
  • Store Network Troubleshooting
    § Identifying network configuration issues
    § Understanding the basic network configuration for the store
  • Hardware Troubleshooting
    § Understanding of POS hardware and components (CPU, memory, etc.)
    § Peripheral devices (Digital Order Manager, Starbucks Production Controller, Wireless Scanner, Cash drawer, Printers PIN entry device (PED), etc.) and their interfaces
    § Navigate remotely on Power connection, interface cables and internal wirings for both front office as well as in back office.
  • Communication
    § Building trust & rapport with Store Partners
    § Determining the store partner's level of expertise
    § Work with rest of the PoS SMEs in the team
    § Communicate issue resolution
  • Ticket Management
    § Accurately documenting root cause of issues
    § Experience in ticketing tools like Remedy/SNOW

    Must Have:
  • Good interpersonal skills, working with non-technical resource to resolve technical issues.
  • Call Center / Helpdesk experience
  • Networking Skills
  • Computer Hardware Troubleshooting experience
  • Ability to work independently
  • Willing to work during weekends on rotation basis

    Nice to have
  • Experience with Drive through technologies.
  • Release & Deployment tools and process
    • POS experience

Job Requirements

Job Description: The core skills of Tier 3 support for troubleshooting store issues that cannot be solved by Enterprise Help Desk /or Tier 1-2 teams are listed below. Critical thinking o Triage and analysis o Independent issue resolution Microsoft Windows Troubleshooting - Windows 10 § Installation issues § Maintenance issues § Configuration issues Store Network Troubleshooting § Identifying network configuration issues § Understanding the basic network configuration for the store Hardware Troubleshooting § Understanding of POS hardware and components (CPU, memory, etc.) § Peripheral devices (Digital Order Manager, Starbucks Production Controller, Wireless Scanner, Cash drawer, Printers PIN entry device (PED), etc.) and their interfaces § Navigate remotely on Power connection, interface cables and internal wirings for both front office as well as in back office. Communication § Building trust & rapport with Store Partners § Determining the store partner's level of expertise § Work with rest of the PoS SMEs in the team § Communicate issue resolution Ticket Management § Accurately documenting root cause of issues § Experience in ticketing tools like Remedy/SNOW Must Have: Good interpersonal skills, working with non-technical resource to resolve technical issues. Call Center / Helpdesk experience Networking Skills Computer Hardware Troubleshooting experience Ability to work independently Willing to work during weekends on rotation basis Nice to have Experience with Drive through technologies. Release & Deployment tools and process POS experience

Job Snapshot

Location US-WA-Seattle, WA
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

AIC (part of ACS Group)

Analysts International Corporation (AIC) is an IT services firm fully dedicated to the success and satisfaction of its customers. From IT staffing to project-based solutions, AIC provides a broad range of services designed to help businesses and government agencies drive value, control costs and deliver on the promise of a more efficient and productive enterprise. Learn More

Contact Information

US-WA-Seattle, WA
AIC
913-221-0410
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Snapshot
AIC (part of ACS Group)
Company:
US-WA-Seattle, WA
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description


Job Description:
  • The core skills of Tier 3 support for troubleshooting store issues that cannot be solved by Enterprise Help Desk /or Tier 1-2 teams are listed below.
  • Critical thinking
    o Triage and analysis
    o Independent issue resolution
  • Microsoft Windows Troubleshooting - Windows 10
    § Installation issues
    § Maintenance issues
    § Configuration issues
  • Store Network Troubleshooting
    § Identifying network configuration issues
    § Understanding the basic network configuration for the store
  • Hardware Troubleshooting
    § Understanding of POS hardware and components (CPU, memory, etc.)
    § Peripheral devices (Digital Order Manager, Starbucks Production Controller, Wireless Scanner, Cash drawer, Printers PIN entry device (PED), etc.) and their interfaces
    § Navigate remotely on Power connection, interface cables and internal wirings for both front office as well as in back office.
  • Communication
    § Building trust & rapport with Store Partners
    § Determining the store partner's level of expertise
    § Work with rest of the PoS SMEs in the team
    § Communicate issue resolution
  • Ticket Management
    § Accurately documenting root cause of issues
    § Experience in ticketing tools like Remedy/SNOW

    Must Have:
  • Good interpersonal skills, working with non-technical resource to resolve technical issues.
  • Call Center / Helpdesk experience
  • Networking Skills
  • Computer Hardware Troubleshooting experience
  • Ability to work independently
  • Willing to work during weekends on rotation basis

    Nice to have
  • Experience with Drive through technologies.
  • Release & Deployment tools and process
    • POS experience

Job Requirements

Job Description: The core skills of Tier 3 support for troubleshooting store issues that cannot be solved by Enterprise Help Desk /or Tier 1-2 teams are listed below. Critical thinking o Triage and analysis o Independent issue resolution Microsoft Windows Troubleshooting - Windows 10 § Installation issues § Maintenance issues § Configuration issues Store Network Troubleshooting § Identifying network configuration issues § Understanding the basic network configuration for the store Hardware Troubleshooting § Understanding of POS hardware and components (CPU, memory, etc.) § Peripheral devices (Digital Order Manager, Starbucks Production Controller, Wireless Scanner, Cash drawer, Printers PIN entry device (PED), etc.) and their interfaces § Navigate remotely on Power connection, interface cables and internal wirings for both front office as well as in back office. Communication § Building trust & rapport with Store Partners § Determining the store partner's level of expertise § Work with rest of the PoS SMEs in the team § Communicate issue resolution Ticket Management § Accurately documenting root cause of issues § Experience in ticketing tools like Remedy/SNOW Must Have: Good interpersonal skills, working with non-technical resource to resolve technical issues. Call Center / Helpdesk experience Networking Skills Computer Hardware Troubleshooting experience Ability to work independently Willing to work during weekends on rotation basis Nice to have Experience with Drive through technologies. Release & Deployment tools and process POS experience
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POS Support Analyst Apply now