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Participant Services Rep - Andover

Ascent

Job Description

Call Center Representative
Andover, MA
$19.23/hr (higher payrate for bilingual and licensed candidates)
Contract to Hire
11:00am 8:00pm M-F

Our client, Empower Retirement, located in Andover, MA is seeking Call Center Representatives to support their Participant Services division starting on 9/19/2019. These positions are temporary, starting immediately, with the potential to lead into future permanent positions with Empower Retirement. This is a great opportunity for someone seeking a career in Financial Services.

Job Duties:
  • Answering inbound calls from existing and new plan participants, employers, and third party specialists.
  • Provide general account information and educate participants on questions and available options related to contributions, withdrawals and product information.
  • Process distributions, loans and general account changes upon direction from participant as allowed by plan provisions.
  • Assist participants through the navigation of the automated voice response system and participant website.
  • Submit requests for research and follow-up if needed after the initial call. May be required to make outbound calls if necessary.
  • Review, comprehend and implement all new communication regarding plan updates and changes.
  • Attend meetings and coaching sessions as required.
Job Requirements:
  • Bachelor's degree strongly preferred (recent grads welcome!)
  • Must be able to meet department call quality requirements
  • Consistent adherence to work schedule and punctuality required
  • Must have proven customer service and phone skills
  • Must have basic Keyboarding skills
  • Must have ability to problem solve and react quickly to client's needs
  • Must be able to work up to 40 hours per week between the hours of 11:00 am and 8:00 pm EST, Monday through Friday with the possibility of Saturday 8:00 am - 4:30 pm EST.
  • Must commit to long-term assignment with possible extension
  • Please submit your MS Word resume with your application

Increased Pay Requirements:
  • Active Series 6 and Series 63 encouraged to apply (possible pay premium)
  • Bilingual (Spanish speaking) encourage to apply (possible pay premium)

Job Requirements

 
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Job Snapshot

Location US-MA-Andover
Employment Type Contractor
Pay Type Hour
Pay Rate $19.23 - $20.19 /Hour
Store Type Other

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Terms & Conditions
Snapshot
Ascent
Company:
US-MA-Andover
Location:
Contractor
Employment Type:
Hour
Pay Type:
$19.23 - $20.19 /Hour
Pay Rate:
Other
Store Type:

Job Description

Call Center Representative
Andover, MA
$19.23/hr (higher payrate for bilingual and licensed candidates)
Contract to Hire
11:00am 8:00pm M-F

Our client, Empower Retirement, located in Andover, MA is seeking Call Center Representatives to support their Participant Services division starting on 9/19/2019. These positions are temporary, starting immediately, with the potential to lead into future permanent positions with Empower Retirement. This is a great opportunity for someone seeking a career in Financial Services.

Job Duties:
  • Answering inbound calls from existing and new plan participants, employers, and third party specialists.
  • Provide general account information and educate participants on questions and available options related to contributions, withdrawals and product information.
  • Process distributions, loans and general account changes upon direction from participant as allowed by plan provisions.
  • Assist participants through the navigation of the automated voice response system and participant website.
  • Submit requests for research and follow-up if needed after the initial call. May be required to make outbound calls if necessary.
  • Review, comprehend and implement all new communication regarding plan updates and changes.
  • Attend meetings and coaching sessions as required.
Job Requirements:
  • Bachelor's degree strongly preferred (recent grads welcome!)
  • Must be able to meet department call quality requirements
  • Consistent adherence to work schedule and punctuality required
  • Must have proven customer service and phone skills
  • Must have basic Keyboarding skills
  • Must have ability to problem solve and react quickly to client's needs
  • Must be able to work up to 40 hours per week between the hours of 11:00 am and 8:00 pm EST, Monday through Friday with the possibility of Saturday 8:00 am - 4:30 pm EST.
  • Must commit to long-term assignment with possible extension
  • Please submit your MS Word resume with your application

Increased Pay Requirements:
  • Active Series 6 and Series 63 encouraged to apply (possible pay premium)
  • Bilingual (Spanish speaking) encourage to apply (possible pay premium)

Job Requirements

 
Participant Services Rep - Andover Apply now