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Personal Computer Support Technician

Job Description

*This is NOT a remote position.

DESCRIPTION OF POSITION/DUTIES :

The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require
the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system
problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. The role of the personal computer support technician is to provide end user computer, mobile device or printer break-fix services at the specific NASA center. These services include hardware and software installation and removal, data transfers and restoration of an end user’s device to full operability when an incident occurs that renders hardware unstable, equipment is lost, damaged, destroyed, inoperable, or exhibits degraded performance. Restoration includes the tasks that are necessary to return managed hardware to an operational state, including correction of hardware faults via repair or replacement, replacement in case of loss or damage, configuration of software load, and restoration or transfer of all user data to replacement device. Tasks will typically be assigned to technicians via the ITSM system, but may also come through via a phone call, email, or customer walk-up.

Job Requirements

EDUCATION:

  • High School minimum, Associate's or higher preferred


YEARS OF EXPERIENCE:

  • 2+ Years


SKILLS/CERTIFICATIONS:

  • United States Citizenship is required
  • Microsoft and MacIntosh / Apple Certifications a plus
  • Professional/Commercial A/V systems: 1 year successful experience in computer support.
  • Computer skills – Microsoft Windows, MacIntosh and additional technologies as required.
  • Troubleshooting – Ability to troubleshoot all equipment issues in a timely manner.
  • Physical Fitness – it is common for technicians to lift 50 to 80 pounds individually. Furthermore, standing, walking, climbing ladders, and navigating tight spaces is a common requirement.
  • Customer Service – Must possess excellent customer service, communication, and interpersonal skills. Interfacing with customers and guests on-site to make sure their requirements are met, and that equipment is functioning is a major responsibility.
  • Organization Skills – being organized is a requirement due to the tools, wiring, cables, and parts that they must methodically sort and install.


SECURITY CLEARANCE:

  • NASA Badging

ALL POINTS IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER.

Job Snapshot

Location US-FL-Kennedy Space Center
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
Other Compensation: 0
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Company Overview

All Points LLC

Since 1997, All Points Logistics, LLC (ALL POINTS) has earned a stellar reputation for providing superior customer service to our clients, who have recognized ALL POINTS again and again for outstanding dedication to excellence and innovation on vital missions. Our diverse experience, spanning numerous disciplines and locations, has provided the ALL POINTS team with an understanding of our customers’ mission and goals, and we build upon that understanding with expertise gained on each new award. Each contract serves as a strong reference and benchmark for the high quality work ALL POINTS performs. Whether the prime or a subcontractor, ALL POINTS consistently provides mission focused, critical services for our customers. ALL POINTS’ consistent “Excellent” ratings in each performance area and our numerous awards speak volumes about our dedication to exceed our customers’ expectations.

Contact Information

US-FL-Kennedy Space Center
Korey O'Neal

Snapshot
All Points LLC
Company:
US-FL-Kennedy Space Center
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

*This is NOT a remote position.

DESCRIPTION OF POSITION/DUTIES :

The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require
the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system
problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. The role of the personal computer support technician is to provide end user computer, mobile device or printer break-fix services at the specific NASA center. These services include hardware and software installation and removal, data transfers and restoration of an end user’s device to full operability when an incident occurs that renders hardware unstable, equipment is lost, damaged, destroyed, inoperable, or exhibits degraded performance. Restoration includes the tasks that are necessary to return managed hardware to an operational state, including correction of hardware faults via repair or replacement, replacement in case of loss or damage, configuration of software load, and restoration or transfer of all user data to replacement device. Tasks will typically be assigned to technicians via the ITSM system, but may also come through via a phone call, email, or customer walk-up.

Job Requirements

EDUCATION:

  • High School minimum, Associate's or higher preferred


YEARS OF EXPERIENCE:

  • 2+ Years


SKILLS/CERTIFICATIONS:

  • United States Citizenship is required
  • Microsoft and MacIntosh / Apple Certifications a plus
  • Professional/Commercial A/V systems: 1 year successful experience in computer support.
  • Computer skills – Microsoft Windows, MacIntosh and additional technologies as required.
  • Troubleshooting – Ability to troubleshoot all equipment issues in a timely manner.
  • Physical Fitness – it is common for technicians to lift 50 to 80 pounds individually. Furthermore, standing, walking, climbing ladders, and navigating tight spaces is a common requirement.
  • Customer Service – Must possess excellent customer service, communication, and interpersonal skills. Interfacing with customers and guests on-site to make sure their requirements are met, and that equipment is functioning is a major responsibility.
  • Organization Skills – being organized is a requirement due to the tools, wiring, cables, and parts that they must methodically sort and install.


SECURITY CLEARANCE:

  • NASA Badging

ALL POINTS IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER.

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