*This is NOT a remote position.
DESCRIPTION OF POSITION/DUTIES :
The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require
the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system
problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. The role of the personal computer support technician is to provide end user computer, mobile device or printer break-fix services at the specific NASA center. These services include hardware and software installation and removal, data transfers and restoration of an end user’s device to full operability when an incident occurs that renders hardware unstable, equipment is lost, damaged, destroyed, inoperable, or exhibits degraded performance. Restoration includes the tasks that are necessary to return managed hardware to an operational state, including correction of hardware faults via repair or replacement, replacement in case of loss or damage, configuration of software load, and restoration or transfer of all user data to replacement device. Tasks will typically be assigned to technicians via the ITSM system, but may also come through via a phone call, email, or customer walk-up.