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Practices and Transformation Initiatives - PM/BA

Job Description

Stefanini is looking for a Practices and Transformation Initiatives - PM/BA in Salt Lake City, UT
The team also assists in identifying service impacting trends throughout the environment. This team performs escalation and follow-up with engineering, application owners, and ETO managers as well as drives prioritization, creates additional efficiencies, and helps to enhance the overall client experience.In this role, the individual will focus on the following areas:
  • Manage transformational projects and drive work stream towards major milestone achievement. Encourage creativity and out of the box thinking in creating solutions and elevating the workspace to the next level.
  • Work as part of a global unit providing support and insight among the SPARC disciplines.
  • Drive transformation opportunities within ETO Management for all Business Units within ETO.
  • Interact with the other work streams within SPARC as part of the transformation, process change, root cause initiative, or tool enhancement.
  • Ensure emphasis around strategic, global planning.
  • Evaluate, recommend, and steer towards building efficiencies and automation.
  • Strive for globally consistent processes at all times.
  • Assist in the development of staffing models and in the creation of reporting templates.
  • Partner with development team in the creation of agent/production engineer empowerment tools and enhancements to streamline and simplify the execution of user support.
  • Gain a higher level of environmental awareness and knowledge through system integration.
  • Cultivate workplace social networking by providing platforms and forums to enable interactions and self-help communities.
  • Assist with deep dives and establish pattern matching.
  • Uncover the root cause behind issues and provide detailed evidence to product owners.
  • Identify user training opportunities to reduce support calls and increase user productivity.
  • Discover problem trends reported by end-users and prioritize re-engineering action items for all areas within ETO.
  • Build upon services taxonomy/namespace to assist in the consistent categorization of CSO activities.
  • Make recommendations in additional enhancements to better capture symptoms and deficiencies in the environment.
  • Tie in quality broadly and ensure adherence to foundational quality measures that have been established.
  • Introduce new methodologies.
  • Job Requirements

    Required SkillsThe candidate should also meet these additional requirements:
  • Exceptional verbal and written communication skills
  • Technical proficiency with Windows platform
  • Some technical background across infrastructure technologies, e.g. network, voice, unix
  • Must be able to efficiently document process and procedures
  • Teamwork - This position involves not only working well with others within one team but with many resolution groups globally.
  • Ability to work independently, analyze problems, and make decisions with minimal management intervention
  • Proactively involve key technology infrastructure teams when necessary
  • Ability to anticipate potential obstacles and develop contingency plans to overcome them
  • Awareness of new and existing technologies, architectures, and best practice
  • Ability to manage multiple issues simultaneously in high pressure environment where change is commonplace.
  • The ability to work within an open, consensus based organization
  • Individual must be able to handle multiple interrupts and be able to multi-task effectively
  • Ability to diligently follow standards and best practices for many different technology areas
  • Adhere to the firm's basic business principles
  • The individual must have at least 5 years of industry experience
  • Bachelor's degree is required
  • Job Snapshot

    Location US-UT-Salt Lake City
    Employment Type Contractor
    Pay Type Year
    Pay Rate $100,000.00 - $104,000.00 /Year
    Store Type IT & Technical
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    Company Overview

    Stefanini

    Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

    Contact Information

    US-UT-Salt Lake City
    Ranjit Kumar
    (248) 263-8667
    Snapshot
    Stefanini
    Company:
    US-UT-Salt Lake City
    Location:
    Contractor
    Employment Type:
    Year
    Pay Type:
    $100,000.00 - $104,000.00 /Year
    Pay Rate:
    IT & Technical
    Store Type:

    Job Description

    Stefanini is looking for a Practices and Transformation Initiatives - PM/BA in Salt Lake City, UT
    The team also assists in identifying service impacting trends throughout the environment. This team performs escalation and follow-up with engineering, application owners, and ETO managers as well as drives prioritization, creates additional efficiencies, and helps to enhance the overall client experience.In this role, the individual will focus on the following areas:
  • Manage transformational projects and drive work stream towards major milestone achievement. Encourage creativity and out of the box thinking in creating solutions and elevating the workspace to the next level.
  • Work as part of a global unit providing support and insight among the SPARC disciplines.
  • Drive transformation opportunities within ETO Management for all Business Units within ETO.
  • Interact with the other work streams within SPARC as part of the transformation, process change, root cause initiative, or tool enhancement.
  • Ensure emphasis around strategic, global planning.
  • Evaluate, recommend, and steer towards building efficiencies and automation.
  • Strive for globally consistent processes at all times.
  • Assist in the development of staffing models and in the creation of reporting templates.
  • Partner with development team in the creation of agent/production engineer empowerment tools and enhancements to streamline and simplify the execution of user support.
  • Gain a higher level of environmental awareness and knowledge through system integration.
  • Cultivate workplace social networking by providing platforms and forums to enable interactions and self-help communities.
  • Assist with deep dives and establish pattern matching.
  • Uncover the root cause behind issues and provide detailed evidence to product owners.
  • Identify user training opportunities to reduce support calls and increase user productivity.
  • Discover problem trends reported by end-users and prioritize re-engineering action items for all areas within ETO.
  • Build upon services taxonomy/namespace to assist in the consistent categorization of CSO activities.
  • Make recommendations in additional enhancements to better capture symptoms and deficiencies in the environment.
  • Tie in quality broadly and ensure adherence to foundational quality measures that have been established.
  • Introduce new methodologies.
  • Job Requirements

    Required SkillsThe candidate should also meet these additional requirements:
  • Exceptional verbal and written communication skills
  • Technical proficiency with Windows platform
  • Some technical background across infrastructure technologies, e.g. network, voice, unix
  • Must be able to efficiently document process and procedures
  • Teamwork - This position involves not only working well with others within one team but with many resolution groups globally.
  • Ability to work independently, analyze problems, and make decisions with minimal management intervention
  • Proactively involve key technology infrastructure teams when necessary
  • Ability to anticipate potential obstacles and develop contingency plans to overcome them
  • Awareness of new and existing technologies, architectures, and best practice
  • Ability to manage multiple issues simultaneously in high pressure environment where change is commonplace.
  • The ability to work within an open, consensus based organization
  • Individual must be able to handle multiple interrupts and be able to multi-task effectively
  • Ability to diligently follow standards and best practices for many different technology areas
  • Adhere to the firm's basic business principles
  • The individual must have at least 5 years of industry experience
  • Bachelor's degree is required
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