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Problem Manager

(Confidential)

Job Description


nTech Solutions, a leader in the recruitment of professionals, has an immediate opening for a Problem Manager in the Baltimore, MD area.

Terms of Employment

●  W2 Contract: 24 Months

●  nTech Benefits Snapshot

o  Health, Dental, and Vision Coverage

o  401(k)

o  Short/Long Term Disability and Life Insurance

o  x1.5 Overtime Pay

Responsibilities

●  Working with other Problem Managers within the IT organization and triaging network, server, and application issues to ensure remediation and/or escalation

●  This analyst will have responsibility for maintaining the reliability of the ITOC environment utilizing Microfocus OpenView/BSM suite of products.

●  Technical duties include:

o  Working in databases

o  Metric reviews,

o  Presentation development

o  Assistance with SCRUM model with ServiceNow project.

●  Reviews, analyzes, and evaluates business systems and user needs.

●  Formulates systems to parallel overall business strategies.

●  Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

●  Leads and directs the work of others.

●  A wide degree of creativity and latitude is expected.

Job Requirements

Required Skills

●  A strong background working in IT Operations environment; understanding of IT Networks, Server Environments, and how to isolate and remediate issues within these areas; understanding of ITOC/NOC protocols

●  Requires a bachelor's degree in area of specialty and 6-8 years of experience.

●  ServiceNow and Service Manager

o  Hiring manager is willing to consider alternatives but strongly prefers these platforms.

●  Strong knowledge of routers, firewalls, intrusion detection

●  OpenView experience

●  SQL Server experience

●  PowerBI experience

o  Hiring manager is willing to consider alternatives but strongly prefers PowerBI.

●  MS Access knowledge

●  Strong analysis skills

●  Network tracing experience

●  Application support experience

●  Excellent communication skills


nTech is an equal opportunity employer.  All offers of employment are contingent upon pre-employment background and drug screenings. Only applicants meeting the above client requirements may be contacted by a Recruiter. 

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Job Snapshot

Location US-MD-Baltimore
Employment Type Contractor
Pay Type Hour
Pay Rate $60.00 - $65.00 /Hour
Store Type IT & Technical, Other

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Terms & Conditions
Snapshot
(Confidential)
Company:
US-MD-Baltimore
Location:
Contractor
Employment Type:
Hour
Pay Type:
$60.00 - $65.00 /Hour
Pay Rate:
IT & Technical, Other
Store Type:

Job Description


nTech Solutions, a leader in the recruitment of professionals, has an immediate opening for a Problem Manager in the Baltimore, MD area.

Terms of Employment

●  W2 Contract: 24 Months

●  nTech Benefits Snapshot

o  Health, Dental, and Vision Coverage

o  401(k)

o  Short/Long Term Disability and Life Insurance

o  x1.5 Overtime Pay

Responsibilities

●  Working with other Problem Managers within the IT organization and triaging network, server, and application issues to ensure remediation and/or escalation

●  This analyst will have responsibility for maintaining the reliability of the ITOC environment utilizing Microfocus OpenView/BSM suite of products.

●  Technical duties include:

o  Working in databases

o  Metric reviews,

o  Presentation development

o  Assistance with SCRUM model with ServiceNow project.

●  Reviews, analyzes, and evaluates business systems and user needs.

●  Formulates systems to parallel overall business strategies.

●  Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

●  Leads and directs the work of others.

●  A wide degree of creativity and latitude is expected.

Job Requirements

Required Skills

●  A strong background working in IT Operations environment; understanding of IT Networks, Server Environments, and how to isolate and remediate issues within these areas; understanding of ITOC/NOC protocols

●  Requires a bachelor's degree in area of specialty and 6-8 years of experience.

●  ServiceNow and Service Manager

o  Hiring manager is willing to consider alternatives but strongly prefers these platforms.

●  Strong knowledge of routers, firewalls, intrusion detection

●  OpenView experience

●  SQL Server experience

●  PowerBI experience

o  Hiring manager is willing to consider alternatives but strongly prefers PowerBI.

●  MS Access knowledge

●  Strong analysis skills

●  Network tracing experience

●  Application support experience

●  Excellent communication skills


nTech is an equal opportunity employer.  All offers of employment are contingent upon pre-employment background and drug screenings. Only applicants meeting the above client requirements may be contacted by a Recruiter. 

Problem Manager Apply now