nTech Solutions, a leader in the recruitment of professionals, has an immediate opening for a Problem Manager in the Baltimore, MD area.
Terms of Employment
● W2 Contract: 24 Months
● nTech Benefits Snapshot
o Health, Dental, and Vision Coverage
o Short/Long Term Disability and Life Insurance
o x1.5 Overtime Pay
● Working with other Problem Managers within the IT organization and triaging network, server, and application issues to ensure remediation and/or escalation
● This analyst will have responsibility for maintaining the reliability of the ITOC environment utilizing Microfocus OpenView/BSM suite of products.
● Technical duties include:
o Working in databases
o Metric reviews,
o Presentation development
o Assistance with SCRUM model with ServiceNow project.
● Reviews, analyzes, and evaluates business systems and user needs.
● Formulates systems to parallel overall business strategies.
● Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
● Leads and directs the work of others.
● A wide degree of creativity and latitude is expected.