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Product Support Engineer - Automotive

Job Description

Title: Product Support Engineer

Location: Columbus, IN

Duration: Long Term Contract

Education: Bachelor in Engineering

Experience:  5+ years of experience

 

Responsibilities:

•         Investigates product problems, understands causal mechanisms, recommends appropriate action, owns problem resolution and documents results with guidance from more experienced team members.

•         Main focus will include working in business processes of Product Preceding Technology (PPT), Value Package Introduction (VPI) or Current Product Support (CPS) and executing technical processes such as Engineering Standard Work (ESW), iDFMEA, Failure Incident Review Group (FIRG) while using tools such as 7-step problem solving, design review checklist and other specialized tools required to support the processes and enable high quality decision making.

•         Obtains input from stakeholders such as technical managers, project leaders, other product and manufacturing engineers and supplier partners to deliver information and recommendations that lead to quality product decisions.

•         Applies academic knowledge and existing experience to take action and make decisions that progress projects forward without sacrificing project quality expectations.

•         Examples of these decisions include day to day project details, analysis or test work instruction details, coordination across discipline areas that are necessary to make quality progress.

•         Owns problem resolution for moderately complex components, products, systems, subsystems or services with a greater degree of technical complexity and ambiguity over the entry level engineer level and with greater accountability to the project team.

•         Provides independent execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.

•         Involves minimal direct management of people, but could involve the coordination and direction of work amongst technicians and/or temporary student employees.

•         Contributes effectively toward team goals, exhibits influence within a work group and continues to develop proficiency in the competency areas critical to success in the role 

 

Functional Requirements:

•         Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

•         Product Verification and Validation Management - Coordinates the development of design verification and system validation plans from a variety of inputs to identify failure modes while managing risk and relative priority; evaluates analytical and experimental test results following engineering principles to verify that products meet internal technical requirements and to validate that design solutions meet customer needs; produces recommendations with technical documentation to support product decisions.

•         Product Failure Mode Avoidance - Mitigates potential product failure modes, by identifying interfaces, functions, functional requirements, interactions, control factors, noise factors, and prioritized potential failure modes and potential failure causes for the system of interest to effectively and efficiently improve the reliability of Cummins’ products.

•         Product Development Execution, Monitoring and Control - Plans, schedules, coordinates and executes the activities involved in developing a product to a respectively aligned hierarchy of requirements and technical profiles; monitors and communicates across functional boundaries to meet project resource and quality expectations; ensures product capability meets or exceeds expectations and takes mitigating actions when project risks are higher than expected; understands the full product life cycle process and stakeholders.

•         Technical Documentation - Documents information based on knowledge gained as part of technical function activities; communicates to stakeholders with the goal of enabling improved technical productivity and effective knowledge transfer to others who were not originally part of the initial learning.

•         System Capability Engineering - Identifies system capability and risks through analysis or experimental testing of the system, sub-system, or super system in the context of its environment; negotiates and verifies requirements against capability to guide project scope and system development accordingly; assesses legacy system versus proposed new system solution capabilities and makes decisions as to how best to achieve system capability with consideration of stakeholder trade-offs.

•         Cross-Functional Design Integration - Translates the value package requirements that include the voices of many stakeholders into virtual designs, and communicates the capability of the design through an approved cross-functional design review.

•         Technical Documentation - Documents information based on knowledge gained as part of technical function activities; communicates to stakeholders with the goal of enabling improved technical productivity and effective knowledge transfer to others who were not originally part of the initial learning.

•         Decision quality - Making good and timely decisions that keep the organization moving forward.

•         Drives results - Consistently achieving results, even under tough circumstances.

•         Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

•         Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

•         Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

•         Will possibly be leading multiple group meetings on specific topics to determine root cause and corrective actions. 

•         Training will be provided, if needed, for the Integrity and Windchill programs. 

•         Training will either be in a classroom setting in Columbus and computer based self-learning classes.

Job Requirements

  • Provide systems engineering technical support, system security engineering technical support and recommendations of technical tasking assignments for the systems engineering functions
  • Utilize systems engineering to support test activities
  • Resolve technical product issues with product development engineering
  • Provide technical support for common problems
  • Provide test and evaluation technical support, systems analyst/subject matter technical support and systems software test and evaluation support
  • Provide technical support of specialty gas equipment
  • Provide specialized engineering and support
  • Leading the engineering team responsible for the engineering support functions
  • Provide technical support on a variety of issues
  • Demonstrate understanding of technical support in business
  • Serve as a general technical support specialist
  • Providing drafting and technical support to the design engineer to whom
  • Perform engineering analysis to support plant changes
  • Communicate all technical issues to customer
  • Propagate vendor expertise across the technical support teams
  • Provide technical expertise on troubleshooting electrical equipment
  • Provide technical support to suppliers, customers, field service and customer service
  • Ensure project's performance technical issues
  • Developing both technical and procedural solutions to support ongoing production
  • Provide first level support and technical issue resolution for customers

Job Snapshot

Location US-IN-Columbus
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type Other
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Company Overview

Tata Technologies, Inc.

Tata Technologies casts a wide global footprint, enabling us to help ambitious automotive, aerospace, and industrial and consumer goods manufacturers around the world make better products for their customers. We provide a wide range of services reinforced by a global network of resources, facilities, technology and expertise that keeps getting better all the time. Learn More

Contact Information

US-IN-Columbus
Snapshot
Tata Technologies, Inc.
Company:
US-IN-Columbus
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other
Store Type:

Job Description

Title: Product Support Engineer

Location: Columbus, IN

Duration: Long Term Contract

Education: Bachelor in Engineering

Experience:  5+ years of experience

 

Responsibilities:

•         Investigates product problems, understands causal mechanisms, recommends appropriate action, owns problem resolution and documents results with guidance from more experienced team members.

•         Main focus will include working in business processes of Product Preceding Technology (PPT), Value Package Introduction (VPI) or Current Product Support (CPS) and executing technical processes such as Engineering Standard Work (ESW), iDFMEA, Failure Incident Review Group (FIRG) while using tools such as 7-step problem solving, design review checklist and other specialized tools required to support the processes and enable high quality decision making.

•         Obtains input from stakeholders such as technical managers, project leaders, other product and manufacturing engineers and supplier partners to deliver information and recommendations that lead to quality product decisions.

•         Applies academic knowledge and existing experience to take action and make decisions that progress projects forward without sacrificing project quality expectations.

•         Examples of these decisions include day to day project details, analysis or test work instruction details, coordination across discipline areas that are necessary to make quality progress.

•         Owns problem resolution for moderately complex components, products, systems, subsystems or services with a greater degree of technical complexity and ambiguity over the entry level engineer level and with greater accountability to the project team.

•         Provides independent execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.

•         Involves minimal direct management of people, but could involve the coordination and direction of work amongst technicians and/or temporary student employees.

•         Contributes effectively toward team goals, exhibits influence within a work group and continues to develop proficiency in the competency areas critical to success in the role 

 

Functional Requirements:

•         Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

•         Product Verification and Validation Management - Coordinates the development of design verification and system validation plans from a variety of inputs to identify failure modes while managing risk and relative priority; evaluates analytical and experimental test results following engineering principles to verify that products meet internal technical requirements and to validate that design solutions meet customer needs; produces recommendations with technical documentation to support product decisions.

•         Product Failure Mode Avoidance - Mitigates potential product failure modes, by identifying interfaces, functions, functional requirements, interactions, control factors, noise factors, and prioritized potential failure modes and potential failure causes for the system of interest to effectively and efficiently improve the reliability of Cummins’ products.

•         Product Development Execution, Monitoring and Control - Plans, schedules, coordinates and executes the activities involved in developing a product to a respectively aligned hierarchy of requirements and technical profiles; monitors and communicates across functional boundaries to meet project resource and quality expectations; ensures product capability meets or exceeds expectations and takes mitigating actions when project risks are higher than expected; understands the full product life cycle process and stakeholders.

•         Technical Documentation - Documents information based on knowledge gained as part of technical function activities; communicates to stakeholders with the goal of enabling improved technical productivity and effective knowledge transfer to others who were not originally part of the initial learning.

•         System Capability Engineering - Identifies system capability and risks through analysis or experimental testing of the system, sub-system, or super system in the context of its environment; negotiates and verifies requirements against capability to guide project scope and system development accordingly; assesses legacy system versus proposed new system solution capabilities and makes decisions as to how best to achieve system capability with consideration of stakeholder trade-offs.

•         Cross-Functional Design Integration - Translates the value package requirements that include the voices of many stakeholders into virtual designs, and communicates the capability of the design through an approved cross-functional design review.

•         Technical Documentation - Documents information based on knowledge gained as part of technical function activities; communicates to stakeholders with the goal of enabling improved technical productivity and effective knowledge transfer to others who were not originally part of the initial learning.

•         Decision quality - Making good and timely decisions that keep the organization moving forward.

•         Drives results - Consistently achieving results, even under tough circumstances.

•         Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

•         Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

•         Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

•         Will possibly be leading multiple group meetings on specific topics to determine root cause and corrective actions. 

•         Training will be provided, if needed, for the Integrity and Windchill programs. 

•         Training will either be in a classroom setting in Columbus and computer based self-learning classes.

Job Requirements

  • Provide systems engineering technical support, system security engineering technical support and recommendations of technical tasking assignments for the systems engineering functions
  • Utilize systems engineering to support test activities
  • Resolve technical product issues with product development engineering
  • Provide technical support for common problems
  • Provide test and evaluation technical support, systems analyst/subject matter technical support and systems software test and evaluation support
  • Provide technical support of specialty gas equipment
  • Provide specialized engineering and support
  • Leading the engineering team responsible for the engineering support functions
  • Provide technical support on a variety of issues
  • Demonstrate understanding of technical support in business
  • Serve as a general technical support specialist
  • Providing drafting and technical support to the design engineer to whom
  • Perform engineering analysis to support plant changes
  • Communicate all technical issues to customer
  • Propagate vendor expertise across the technical support teams
  • Provide technical expertise on troubleshooting electrical equipment
  • Provide technical support to suppliers, customers, field service and customer service
  • Ensure project's performance technical issues
  • Developing both technical and procedural solutions to support ongoing production
  • Provide first level support and technical issue resolution for customers
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Product Support Engineer - Automotive Apply now