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Product Support Specialist

Job Description

Ref ID: 04010-0011209533

Classification: Product Support Specialist

Compensation: $18.00 to $21.00 hourly

Robert Half has a client located in north Dallas, looking for a Loan Application Support Analyst. The ideal candidate will have at least 2 - 4 years of experience in troubleshooting LOS software. This will be a long term contract opportunity.

Responsibilities:
•Assist users with computer application inquiries in a timely manner and provide solutions by troubleshooting issues as reported.
•Respond to requests via telephone, email, remote access and/or in-person.
•Remain continuously logged into designated phone queue in order to take incoming calls from end users.
•Use ticketing system to track and route problems/requests reported to the Application Support helpdesk and document the details or issues reported, troubleshooting steps taken in order to escalate the issue, or the steps taken to resolve the issue.
•Consult with Process Improvement Manager to develop understanding of the varied and complex business needs supported by the system.
•Understand the role of the system and provide ideas and recommendations regarding the integration of the system in day-to-day business.
•Respond to questions and influence the client regarding system structure, how it functions and how their role is affected by the system.
•Review implemented system changes/improvements and provide feedback on overall effect to all users. This may include testing, documentation, and providing subject matter input.
•Build effective relationships with business units/departments and/or outside vendors in support of the systems and corporate processes.
•Participate in staff/team meetings to ensure awareness of industry standards, internal trends and best practices in order to strengthen organizational and technical knowledge.
•Maintain a professional image, positive attitude, and adhere to standards consistent with company policies and procedures.
•Other duties as assigned.

IF YOU'RE INTERESTED PLEASE SEND AN UPDATED RESUME TO JALEN.BROWN@RHT.COM

Job Requirements

Qualifications:
•High school diploma or equivalent required.
•Minimum of 3 years’ experience in mortgage operations and/or systems development.
•Experience and/or expertise in one or more specific area of business, such as loan processing, underwriting, closing, or loan origination is preferred.
•Excellent written and verbal communication skills.
•Ability to demonstrate analytical skills with pay close attention to detail.
•Excellent organizational and time management skills.
•Excellent computer skills, including word processing and database software and/or business systems.
•Must be available to work all regularly scheduled hours; arriving at scheduled reporting time and at the prescribed time after any breaks or lunch periods

IF YOU'RE INTERESTED PLEASE SEND AN UPDATED RESUME TO JALEN.BROWN@RHT.COM

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-TX-Dallas
Employment Type Full-Time
Pay Type Hour
Pay Rate $18.00 - $21.00 /Hour
Store Type Engineering & Aerospace, IT & Technical, Creative & Design
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Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-TX-Dallas
Recruiter
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Snapshot
Robert Half Technology
Company:
US-TX-Dallas
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$18.00 - $21.00 /Hour
Pay Rate:
Engineering & Aerospace, IT & Technical, Creative & Design
Store Type:

Job Description

Ref ID: 04010-0011209533

Classification: Product Support Specialist

Compensation: $18.00 to $21.00 hourly

Robert Half has a client located in north Dallas, looking for a Loan Application Support Analyst. The ideal candidate will have at least 2 - 4 years of experience in troubleshooting LOS software. This will be a long term contract opportunity.

Responsibilities:
•Assist users with computer application inquiries in a timely manner and provide solutions by troubleshooting issues as reported.
•Respond to requests via telephone, email, remote access and/or in-person.
•Remain continuously logged into designated phone queue in order to take incoming calls from end users.
•Use ticketing system to track and route problems/requests reported to the Application Support helpdesk and document the details or issues reported, troubleshooting steps taken in order to escalate the issue, or the steps taken to resolve the issue.
•Consult with Process Improvement Manager to develop understanding of the varied and complex business needs supported by the system.
•Understand the role of the system and provide ideas and recommendations regarding the integration of the system in day-to-day business.
•Respond to questions and influence the client regarding system structure, how it functions and how their role is affected by the system.
•Review implemented system changes/improvements and provide feedback on overall effect to all users. This may include testing, documentation, and providing subject matter input.
•Build effective relationships with business units/departments and/or outside vendors in support of the systems and corporate processes.
•Participate in staff/team meetings to ensure awareness of industry standards, internal trends and best practices in order to strengthen organizational and technical knowledge.
•Maintain a professional image, positive attitude, and adhere to standards consistent with company policies and procedures.
•Other duties as assigned.

IF YOU'RE INTERESTED PLEASE SEND AN UPDATED RESUME TO JALEN.BROWN@RHT.COM

Job Requirements

Qualifications:
•High school diploma or equivalent required.
•Minimum of 3 years’ experience in mortgage operations and/or systems development.
•Experience and/or expertise in one or more specific area of business, such as loan processing, underwriting, closing, or loan origination is preferred.
•Excellent written and verbal communication skills.
•Ability to demonstrate analytical skills with pay close attention to detail.
•Excellent organizational and time management skills.
•Excellent computer skills, including word processing and database software and/or business systems.
•Must be available to work all regularly scheduled hours; arriving at scheduled reporting time and at the prescribed time after any breaks or lunch periods

IF YOU'RE INTERESTED PLEASE SEND AN UPDATED RESUME TO JALEN.BROWN@RHT.COM

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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