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Production / Technical Support IV

SkillStorm Commercial Services LLC

Job Description

SkillStorm is seeking Production / Technical Support for one of our clients in Jersey City, NJ.

Description 

  • This candidate will perform triage support for reported incidents by users, monitoring systems, NEWS or Maximo alerts, or peer groups.
  • Candidate may logon on to Linux/Unix or windows servers to search applications logs for errors, events, or user activities in tracking down root cause of issues or problems.
  • Candidate will also leverage and/or contribute information from a wiki to correct the problem.
  • Candidate will also need participate in team assignments to update documentation, correct server lists, and perform other reporting routines including application and server performance.
  • Candidate will also perform application deployments and participate in the handoffs from developers and preparation of the change documentation 

Required Skills

  • Support in a large enterprise environment. 
  • Understanding of ITIL based processes. 
  • 2-4 years Linux, Unix, Windows Server support. 
  • 2-4 years performing production support of web or batch applications. 
  • Good communication skills, great willingness to learn and follow support process and procedures, and great attitude to learn. 
  • 2-4 years experience with autosys and monitoring tools. 
  • 2-4 years of database experience; 
  • Preferred skills include Linux/Unix scripting with Bash, Perl, Python, and/or PHP. 

Desired Skills

  • Strong communication skills and ability to drive support conversations. 
  • Time management and negotiation skills.
  • Ability to provide reporting and metrics is desired.

Job Requirements

 
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Job Snapshot

Location US-NJ-Jersey City
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical

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Terms & Conditions
Snapshot
SkillStorm Commercial Services LLC
Company:
US-NJ-Jersey City
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

SkillStorm is seeking Production / Technical Support for one of our clients in Jersey City, NJ.

Description 

  • This candidate will perform triage support for reported incidents by users, monitoring systems, NEWS or Maximo alerts, or peer groups.
  • Candidate may logon on to Linux/Unix or windows servers to search applications logs for errors, events, or user activities in tracking down root cause of issues or problems.
  • Candidate will also leverage and/or contribute information from a wiki to correct the problem.
  • Candidate will also need participate in team assignments to update documentation, correct server lists, and perform other reporting routines including application and server performance.
  • Candidate will also perform application deployments and participate in the handoffs from developers and preparation of the change documentation 

Required Skills

  • Support in a large enterprise environment. 
  • Understanding of ITIL based processes. 
  • 2-4 years Linux, Unix, Windows Server support. 
  • 2-4 years performing production support of web or batch applications. 
  • Good communication skills, great willingness to learn and follow support process and procedures, and great attitude to learn. 
  • 2-4 years experience with autosys and monitoring tools. 
  • 2-4 years of database experience; 
  • Preferred skills include Linux/Unix scripting with Bash, Perl, Python, and/or PHP. 

Desired Skills

  • Strong communication skills and ability to drive support conversations. 
  • Time management and negotiation skills.
  • Ability to provide reporting and metrics is desired.

Job Requirements

 
Production / Technical Support IV Apply now